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Ray Skillman Ford

(250 reviews)
Visit Ray Skillman Ford
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
Used (866) 228-5786 (866) 228-5786
Service (866) 236-3956 (866) 236-3956

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Skillman Ford from DealerRater.

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Great service

Had a great experience. Everyone was extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service

Even though I was a first time buyer they treated me like I was a regular Customer! Fast professional sales staff with courteous service. Will highly recommend to friends and Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great folks

I have purchased 5 Hyundai's and have referred others to Ray Skillman Southside Hyundai. The overall process is unlike any other dealings I've had in the past. Ron Goode is as good as it gets in terms of building an easy relationship to purchase a vehicle. Mike Evans takes care of the financial aspect better than anyone. No pressure atmosphere and good people will keep me coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Scott, it was a pleasure to read about the five cars you bought so far at Ray Skillman Ford & Southside Hyundai. We'll pass the kind words along to Ron, Mike, and the rest of the team. Come back to see us if you need anything at all. All the best, The Ray Skillman Ford & Southside Hyundai Team

HORRIBLE

no help at all. they want me to come in and they don't have what I am looking for , that means I will waste time and money just coming to their lot, they show they have what I am interested in then they don't know that it was sold 2-4 days before

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are concerned with your review! We would like to speak with you about the details of your frustration. Please feel free to ask for the manager, and we will work towards a resolution together. Sincerely, The Ray Skillman Ford & Southside Hyundai Team

Disappointed...

Terrible customer service and follow through. Wished I would have went with another dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jack, the needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please visit us at your convenience so we can further discuss the issue and move forward in a positive direction. Sincerely, The Ray Skillman Ford and Hyundai Team

Best dealership by far

Worked with Charles Kilpatrick, I highly recommend him. They worked really hard to get us a car that we love at a price we can afford. They also have a dog name Jack that is adorable and added bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rude people, Will never consider them for a car.

Went to see the color of a car that was buying from my local dealer as a "dealer trade". First, the person at the desk told me the car wasn't there. He was told that an employee has looked at it the previous day and I just wanted to see the color for myself. My wife found the car in the second row as he told me again it wasn't there. I liked the color and we left. I was not rude but he was. My local dealer called me the next day because he had tried to arrange the deal. (I was paying sticker price.) The dealer at Ray Skillman had told hijm that "if that a** wants that car, he can come buy it from us." He would not sell me that car. How rediculous.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Still waiting

Wanted a couple of questions answered IN NOVEMBER! When they found out I didn't want to schedule an appointment for service, they never contacted me. Great customer service. We bought a 2016 from them, not the next one tho.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are sorry to hear about your experience with us. We would like to speak with you about the details of your frustration. We can be reached at your convenience. Thank you. Sincerely, Ray Skillman Ford Team

Skillman rocks! I had ZERO problems!

No problems whatsoever, even after the sale, they went above, and ask to see Brian Minner, he is the go-to guy in sales, very sharp when it comes to the vehicles he is selling, very polite and cordial, and will do you an awesome job! cannot say enough about the guy, he was there at least till 10pm, and it only took so long because of my negotiation over the price lol! Go Skillman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Ray Skillman Ford Team

Great experience

I would recommend this facility to anyone! Everyone there is very welcoming and go out of their way to help you have the best possible car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! Thank you! We really appreciate the feedback, but most importantly thank you for your business.