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Product knowledge is paramount for quality service to you and my vast background in this area will be an asset throughout our business relationship. I will not pressure you; rather I want your business and referrals, not your money.","emailTxt":"blondon@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":486,"imageUrl":"https://cdn-user.dealerrater.com/images/49b3a8365509.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1180656000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":273024,"personPtyId":31123976,"firstName":"Rob","lastName":"Edmonds","titleText":"Sales and Leasing Consultant","shortBioText":"Rob comes from a car family, having been raised around the car industry, thanks to his dad and grandfather. Originally from southern Virginia, he relocated to the area in 1993. He and his wife, Brittany, like to alternatively try their luck at the local casinos and spend quiet evenings at home on their date nights. Rob has two dogs, a Husky named Skye and a Boxer/German Shepherd named Bristol, and one cat named Steely. 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Lisa is married with 2 Children, a son & a daughter. She has 6 grandchildren, 4 girls & 2 boys. Lisa has been in the automotive industry for over 15 years. She looks forward to helping you with your service needs.","emailTxt":"lstonebraker@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/d47195085bdf.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"978307200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":531219,"firstName":"Woody","lastName":"OBrien","titleText":"Sales","emailTxt":"mobrien@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/375f459e84a3.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":319844,"personPtyId":31124749,"firstName":"Pierce","lastName":"Miller","titleText":"Service Liaison","emailTxt":"pmiller@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/2efb54cbe41e.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":366733,"firstName":"Elizabeth","lastName":"Kerns","titleText":"Receptionist","shortBioText":"Some of you know Elizabeth as the voice of Mercedes-Benz of Hagerstown, with her being one of the first contacts that you reach. However, something you don\u001at know is that she has five years of stage theater experience and also holds many pageant titles in her home state of West Virginia.","emailTxt":"ejackson@mbofhagerstown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/4febd6086e11.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1338508800","industryStartDtUtc":"1338508800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":16149,"firstName":"Alex","lastName":"Folz","titleText":"Service Liaison","emailTxt":"afolz@mbofhagerstown.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":105,"imageUrl":"https://cdn-user.dealerrater.com/images/ef7225d6a391.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":325738,"personPtyId":31124828,"firstName":"Jeff","lastName":"Kershner","titleText":"Business Manager","emailTxt":"jkershner@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/90968d9acc10.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1220227200","industryStartDtUtc":"807235200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":18801,"personPtyId":33954805,"firstName":"Tom","lastName":"Mummert","titleText":"Shop Foreman","shortBioText":"Tom Mummert is a Master Guild Technician with nearly 3 decades of experience with Mercedes-Benz at both the dealership level and as a factory technical specialist for Mercedes-Benz corporate. He began his career working on locomotives engines and has always been interested in cutting edge technology. One of the things that Tom and his team of technicians especially enjoy is working on vintage cars. He is proud of their ability to diagnosis and repair these cars.\r\n\r\nTom is a Pennsylvania native and in his leisure time enjoys camping, hunting and back packing. \r\n\r\nTom's VAST experience, technical training, dedication and enthusiasm toward serving our customers is truly a winning combination.","emailTxt":"tmummert@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/d7c62dd1c8ef.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":47511,"firstName":"Harry","lastName":"Davis","titleText":"Mercedes-Benz Certified Technician","emailTxt":"hdavis@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/383993c18b0b.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":366759,"firstName":"Dena","lastName":"Burger","titleText":"Service Driver / Office 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Mercedes-Benz Of Hagerstown

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Mercedes-Benz Of Hagerstown Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2007

With award-winning service, a professional sales and leasing team, and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence, Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.

...



With a broad selection of new and quality certified pre-owned vehicles, Mercedes-Benz of Hagerstown can find the vehicle that fits both you and your lifestyle!

Visit us online at www.drivemb.com.

"Uptown Luxury, Hometown Service - From the Dealership You Deserve!"

Service

Tire Rotation

$59.95 and up*

Car Wash

Complimentary

Oil, Filter Change (Premium)

$160 and up*

Wheel Alignment (4WD)

$140

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1990 lifetime reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    October 12, 2018

    The sunroof of my car was not working after I came back from the dealership. I had gone to the dealership for tire pressure check as the light indicated... and a wash. When I came back from the dealership the car sunroof would not close. I went back to the dealership after the weekend on the following Monday. The first technician I met was Adam and he said that it will take few weeks before I can get my car back and the time will be between ordering the parts and repair. He also told me that he cannot take my car that day because they dont have a loaner car and because there was no openings for appointment so they will call me back when appointments will be available and aslo the loaner car. I said ok that is fine with me. Then Adam said that he will get my checked by the technician I the repair shop and see if it can be fixed if the sunroof did not had any big problem. Since I am considering to lease another vehicle in December as the lease for my current car be up so I told Adam to let me know the outcome as I will be in the Sales with Barry, Adam said he will find me. After sometime Adam came back and told me that since it is a safety issue with my sunroof so I will have to leave my car at the dealership that day and they will give me a loaner car meanwhile and once my car is repaired they will call me, I said ok. After two or three days I got a call from Pierce from the dealership and told me the my car was fixed after repairs and a driver will bring my car to my home and take the loaner car back. There are two things I am not happy about, first whenever I get a loaner car from this dealership, it is very dirty inside out. I have pointed this out many times to Lisa in service, and every time I get the loaner car I always make a point to mention this issue. Every time I get the loaner car it is the same story, a dirty unclean loaner car. Many times I have washed the car at a gas station paying out of my pocket, because I have zero tolerance for cleanliness. Since I have been talking to Barry about leasing another car in December after my lease expires, I have shown interest in. I requested Barry that since I will be getting a loaner car so it will be a good opportunity for me if I can get a GLE 350 so that I can test drive the car and make up my mind. Barry told me that he is off from the work so I can talk to Lisa in service and see if she can arrange for that. I called Lisa and told her the background of my call and the email exchange I had with Barry. Lisa told me that she doesnt not have and GLE as loaner car as all were out. I said would she be knowing when they will be coming back by checking her records, but she said she cannot because she will only know when the cars will be back in the dealership. She suggested that she can put me on the waiting list and call me when it will become available, I said ok . No call came after that. First dirty loaner car every time and lost opportunity to let a loyal potential customer for the second car. When I received my car it was repaired and detailed cleaned, so good job there.

    2.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2018

    I'm always pleased with the quality of service and the treatment I receive when I bring my car in for service. Alex Foltz provides sound advice regarding... what needs to be done to keep my 2006 SLK350 in top running shape! Thanks!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2018

    Salesman was very knowledgeable and helpful without any unwanted pressure and the price initially offered was very fair and avoided any potential unpleasant... negotiations. Thank you.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Barry London

    Sales and leasing consultant

    (5.0) 486 reviews

  • 5.0 out of 5
    October 4, 2018

    Best time I ever had at a dealer , Woody was awesome , highly knowledgeable on all Mercedes benz vehicles new, old, and upcoming vehicles, straight shooter... no haggle needed. Very trustworthy gentleman . Would highly recommend him on any new or used purchases..

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Woody OBrien

    Sales

    (5.0) 7 reviews

  • 5.0 out of 5
    October 3, 2018

    Ron was very easy to work with. Went to look at a e350 coupe, ended up with a 4 door c300. Better warranty and better ride for the family. Was only... going to look, since I was on my way to buy a Audi S5. After talking to Ron, he made it an each chose to buy a car from him. Will be back again to buy a Mercedes SUV for the wife. The process of easy, fast, and got a great car and a great price. Thanks Ron.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tony Mills

    Finance and Leasing Manager

    (5.0) 105 reviews

    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 185 reviews

  • 5.0 out of 5
    October 2, 2018

    Pleasant, low pressure puchase experience. Rob was easy to work with and able to work out many details quickly and accurately. Highly recommend Rob and... Hagerstown Mercedes Benz.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 185 reviews

  • 5.0 out of 5
    October 2, 2018

    Marty and team did an amazing job as usual. They were flexible With my appointment time and changes. I feel like they always have My best interest in... mind!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2018

    Driving from Whitemarsh we were hoping to find what we looking for and complete the transaction the same day. Even though we arrived close to closing the... team was very accommodating, processed all quickly and made sure we the experience was great and easy to finish.. I even left with a box of chocolates!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tony Mills

    Finance and Leasing Manager

    (5.0) 105 reviews

    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 185 reviews

  • 5.0 out of 5
    October 2, 2018

    the best dealership for Mercedes. except for the receptionist for a few times who doesn't reply my call or call me back with my message. but overall... the service crew are beyond excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 1, 2018

    Rib was a delight to work with. . He was curtious and willing to answer all the questions that I had with no pressure on making a sale.... He explained... the paperwork and saved me money anyway he could.. I would recommend Rob to my friends. Nancy

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 185 reviews

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