Mercedes-Benz Of Hagerstown

4.9
(3,116 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 consumer dealer award View 16 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (877) 638-9614 (877) 638-9614
Used (888) 449-4212 (888) 449-4212
Service (888) 737-8984 (888) 737-8984

Inventory

See all 69 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2007.
With award-winning service a professional sales and leasing team and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.

With a broad selection of new and quality certified pre-owned vehicles Mercedes-Benz of Hagerstown can find the vehicle that fits both you and your lifestyle!

Visit us online at www.drivemb.com.
Uptown Luxury Hometown Service - From the Dealership You Deserve!

Service center

Phone number (888) 737-8984

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

4.9
(3,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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3.0

The manager wasn't willing to work with us, only a 500.

The manager wasn't willing to work with us, only a 500.00 off, after a put down a 2000.00 deposit to hold the car, in which I have never seen seen and to be told it was no refundable. It that legal, I trusted the car dealership, but nothing in return

3.0

The manager wasn't willing to work with us, only a 500.

The manager wasn't willing to work with us, only a 500.00 off, after a put down a 2000.00 deposit to hold the car, in which I have never seen seen and to be told it was no refundable. It that legal, I trusted the car dealership, but nothing in return

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience. We always aim for a fair and transparent sales process with all our customers, so it's concerning to see we've left the wrong impression here. I'd like the opportunity to discuss this further with you and address any concerns you may have - please reach out at your earliest convenience. Thank you, Justin Harbert - General Manager - (301) 733-2301

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5.0

We had a great experience, easy transaction, courteous

We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend.

5.0

We had a great experience, easy transaction, courteous

We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with us at Mercedes-Benz of Hagerstown! Thank you for recommending our knowledgeable staff and quick service. We appreciate your support!

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5.0

I live near Williamsburg, Va.

I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership.

5.0

I live near Williamsburg, Va.

I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had such a positive experience with Rob and our team at Mercedes-Benz of Hagerstown. It's great to see how well the hybrid GLC 300 suits your lifestyle! We appreciate your recommendation, and look forward to continuing this relationship for all future services or purchases.

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5.0

Barry was great!

Barry was great! Not pushy and very easy to work with. Would buy a car from them in the future

5.0

Barry was great!

Barry was great! Not pushy and very easy to work with. Would buy a car from them in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear Barry provided accommodating assistance that's earned Mercedes-Benz of Hagerstown your confidence! We look forward to your next visit. Safe travels!

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5.0

Rob was informative & forthcoming in helping us make a

Rob was informative & forthcoming in helping us make a decision. He was honest & friendly. I would recommend him to anyone!

5.0

Rob was informative & forthcoming in helping us make a

Rob was informative & forthcoming in helping us make a decision. He was honest & friendly. I would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Rob was able to assist you effectively at Mercedes-Benz of Hagerstown. Thank you for recommending us and we look forward to serving any future needs!

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5.0

Shopping and purchase experience was excellent.

Shopping and purchase experience was excellent...again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes dealers within about a 60 mile radius of my home and was unable to find exactly what I wanted (I even changed my mind a few times). All provided personable assistance but only Barry went the extra mile and searched "the system" for just the right vehicle. When we showed up at the dealership to complete the paperwork and take possession of the vehicle they made us feel very special. The car is great, Barry is great, Mercedes of Hagerstown is great. We would definitely purchase from them again.

5.0

Shopping and purchase experience was excellent.

Shopping and purchase experience was excellent...again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes dealers within about a 60 mile radius of my home and was unable to find exactly what I wanted (I even changed my mind a few times). All provided personable assistance but only Barry went the extra mile and searched "the system" for just the right vehicle. When we showed up at the dealership to complete the paperwork and take possession of the vehicle they made us feel very special. The car is great, Barry is great, Mercedes of Hagerstown is great. We would definitely purchase from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you've had yet another excellent shopping experience with us at Mercedes-Benz of Hagerstown. It's great to see Barry and our team could help find the perfect vehicle for you, even after a few changes in mind! We appreciate your loyalty over the years and look forward to serving you again in the future. Enjoy your new car!

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5.0

Great service friendly staff Rob was great and very

Great service friendly staff Rob was great and very informative and honest great place to take your vehicles

5.0

Great service friendly staff Rob was great and very

Great service friendly staff Rob was great and very informative and honest great place to take your vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the shout-out, kdcavell! We're glad to know Rob and our team at Mercedes-Benz of Hagerstown provided you with great service. Your feedback is much appreciated!

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5.0

The best car buying experience ever.

The best car buying experience ever. Lexi is great, answered all questions and was fun to work with.

5.0

The best car buying experience ever.

The best car buying experience ever. Lexi is great, answered all questions and was fun to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Lexi and the team made this the best purchasing experience ever! Thanks for sharing this feedback with all of us at Mercedes-Benz of Hagerstown.

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5.0

Great experience from test driving several models to

Great experience from test driving several models to purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles features before we took the car off the lot.

5.0

Great experience from test driving several models to

Great experience from test driving several models to purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles features before we took the car off the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know you had a great experience at Mercedes-Benz of Hagerstown. It's important for us that our customers feel comfortable with their new vehicle before they hit the road. Thanks for choosing us!

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5.0

Barry was extremely helpful.

Barry was extremely helpful. He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would recommend Barry to anyone.

5.0

Barry was extremely helpful.

Barry was extremely helpful. He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would recommend Barry to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Barry was able to assist you effectively and provide the information you needed at Mercedes-Benz of Hagerstown. Thanks for recommending us, we appreciate your support!

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