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I will not pressure you; rather I want your business and referrals, not your money.","emailTxt":"blondon@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":498,"imageUrl":"https://cdn-user.dealerrater.com/images/49b3a8365509.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1180656000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":273024,"personPtyId":31123976,"firstName":"Rob","lastName":"Edmonds","titleText":"Sales and Leasing Consultant","shortBioText":"Rob comes from a car family, having been raised around the car industry, thanks to his dad and grandfather. Originally from southern Virginia, he relocated to the area in 1993. He and his wife, Brittany, like to alternatively try their luck at the local casinos and spend quiet evenings at home on their date nights. Rob has two dogs, a Husky named Skye and a Boxer/German Shepherd named Bristol, and one cat named Steely. 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Lisa is married with 2 Children, a son & a daughter. She has 6 grandchildren, 4 girls & 2 boys. Lisa has been in the automotive industry for over 15 years. She looks forward to helping you with your service needs.","emailTxt":"lstonebraker@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/d47195085bdf.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"978307200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":531219,"firstName":"Woody","lastName":"OBrien","titleText":"Sales","emailTxt":"mobrien@mbofhagerstown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/375f459e84a3.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531218,"personPtyId":45807923,"firstName":"Kyle","lastName":"Swanson","titleText":"Sales","emailTxt":"kswanson@mbofhagerstown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1141171200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":366733,"firstName":"Elizabeth","lastName":"Kerns","titleText":"Receptionist","shortBioText":"Some of you know Elizabeth as the voice of Mercedes-Benz of Hagerstown, with her being one of the first contacts that you reach. However, something you don\u001at know is that she has five years of stage theater experience and also holds many pageant titles in her home state of West Virginia.","emailTxt":"ejackson@mbofhagerstown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/4febd6086e11.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1338508800","industryStartDtUtc":"1338508800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":16149,"firstName":"Alex","lastName":"Folz","titleText":"Service Liaison","emailTxt":"afolz@mbofhagerstown.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":109,"imageUrl":"https://cdn-user.dealerrater.com/images/ef7225d6a391.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":325738,"personPtyId":31124828,"firstName":"Jeff","lastName":"Kershner","titleText":"Business Manager","emailTxt":"jkershner@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/90968d9acc10.jpg","drDealerId":15971,"dealerEmpStartDtUtc":"1220227200","industryStartDtUtc":"807235200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":18801,"personPtyId":33954805,"firstName":"Tom","lastName":"Mummert","titleText":"Shop Foreman","shortBioText":"Tom Mummert is a Master Guild Technician with nearly 3 decades of experience with Mercedes-Benz at both the dealership level and as a factory technical specialist for Mercedes-Benz corporate. He began his career working on locomotives engines and has always been interested in cutting edge technology. One of the things that Tom and his team of technicians especially enjoy is working on vintage cars. He is proud of their ability to diagnosis and repair these cars.\r\n\r\nTom is a Pennsylvania native and in his leisure time enjoys camping, hunting and back packing. \r\n\r\nTom's VAST experience, technical training, dedication and enthusiasm toward serving our customers is truly a winning combination.","emailTxt":"tmummert@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/d7c62dd1c8ef.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":47511,"firstName":"Harry","lastName":"Davis","titleText":"Mercedes-Benz Certified Technician","emailTxt":"hdavis@mbofhagerstown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/383993c18b0b.jpg","drDealerId":15971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":366759,"firstName":"Dena","lastName":"Burger","titleText":"Service Driver / Office 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Mercedes-Benz Of Hagerstown

Rectangle 48
Sales 8:30 AM - 5:00 PM
Service 8:00 AM - 12:00 PM

Mercedes-Benz Of Hagerstown Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2007

With award-winning service, a professional sales and leasing team, and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence, Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.

...



With a broad selection of new and quality certified pre-owned vehicles, Mercedes-Benz of Hagerstown can find the vehicle that fits both you and your lifestyle!

Visit us online at www.drivemb.com.

"Uptown Luxury, Hometown Service - From the Dealership You Deserve!"

Service

Tire Rotation

$59.95 and up*

Car Wash

Complimentary

Oil, Filter Change (Premium)

$160 and up*

Wheel Alignment (4WD)

$140

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2044 lifetime reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 14, 2018

    I just experienced the very best service for my car.......again!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2018

    The price too do this was very high the Mercedes In silver spring MD said they would have done It much cheaper.

    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate and value your feedback. Please reach out to us so we may gather more details and resolve any concerns. Thank you.

  • 5.0 out of 5
    December 12, 2018

    Rob our salesman was very helpful and very informative and made whole buying process very easy ... very hopeful in follow up months after the purchase... in getting my daughter a bow for the top of the car for surprise birthday party

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 191 reviews

  • 5.0 out of 5
    December 12, 2018

    Everyone at Mercedes Hagerstown was extremely helpful, kind, and supportive during the entire process! I would highly recommend, and they were extremely... professional and never pushy. I also appreciate Kyle for his patience as I stopped in multiple times! Overall a wonderful experience and I???m extremely happy with my purchase!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Swanson

    Sales

    (4.9) 7 reviews

  • 5.0 out of 5
    December 10, 2018

    Mr. Edmonds made my recent purchase a breeze. He was very knowledgeable about the vehicle and spent plenty of time reviewing the many features of the... E class. Mr. Edmonds had all of the paperwork waiting for me and he even went as far to come in on his day off so I could take delivery of the vehicle. Outstanding customer service! This was my first purchase at MB of Hagerstown and I plan to return in a few years when ready for another vehicle.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 191 reviews

  • 5.0 out of 5
    December 7, 2018

    Wonderful friendly service. A class of sales crew and dealership of its own. Outstanding customer service. My fourth car from them and hope to be back... for more. Thank you !

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Barry London

    Sales and leasing consultant

    (5.0) 498 reviews

  • 5.0 out of 5
    December 6, 2018

    Professional attitude of Rob, the salesperson. Able to see the car I wanted to purchase. No pressure to buy other cars. Knew of the dealership because... I had received excellent service in the service department.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is our pleasure to treat you to a pleasant and stress-free buying experience! Thank you for your review!


    Worked with:
    Rob Edmonds

    Sales and Leasing Consultant

    (5.0) 191 reviews

    Alex Folz

    Service Liaison

    (4.6) 109 reviews

  • 5.0 out of 5
    December 5, 2018

    I especially appreciate the attention to detail Alex gives upon my arrival, knows the car, knows the issues of the cars needs. My history with this dealer... and service department is over 30 years.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're proud to see you had the kind of exceptional experience we strive for everyday! We hope to be able to assist you again soon.

  • 5.0 out of 5
    November 30, 2018

    Today I took delivery the third car our family has purchased from M-B of Hagerstown. Everyone was extremely helpful and courteous. Mike Lavrenchik went... above and beyond to take care of us from the vehicle ordering process, in-process updates and the final instructions on how to use my new AMGE63S. Tony Mills was very thorough ensuring I understood all aspects of my financing. The service manager Adam Himmelwright was also very thorough helping me with options for winter tires and doing an outstanding job preparing my car. I can't say enough positive things about this dealership and the people who work there. Buy your Benz from M-B of Hagerstown!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam Himmelwright

    Service Representative

    (5.0) 85 reviews

  • 5.0 out of 5
    November 30, 2018

    Top notch customer service from the top down! Thank you again- by far the best Mercedes dealership I've ever worked with. .Thank you gentlemen for a stellar... experience.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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