Interstate Ford Hours
Interstate Ford is Dayton's Ford Authority Since 1981. Our commitment to customer service is our primary objective. You'll find the most courteous and helpful staff in the business to assist you with your vehicle needs, from sales and vehicle financing, to service and parts, to body and collision repairs.
From day one, the Interstate Ford team has been committed to delivering the best products, the best service, and the best people for your automotive needs! We stand ready to assist you with your automotive requirements.
"Your Family Owned and Operated Ford Authority Since 1981"
Wiper Blade Replacement
Read reviews that mention:
Angie signed me in with exceptional courtesy and the person that did my repair left my interior clean. Got me out very quickly and stayed within the... time I was told.
Bj, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if you have any additional que...stions about services you received and thank you again for choosing Interstate Ford!
Called over the course of several days to try and get my car serviced for a transmission issue and could not get through to anyone. Left my phone number... in several voicemails, never got a call back. Finally when I'm trying to drive my car and move it closer to home, I had to call for a towing service to pick it up, they took it directly to Interstate Ford. Even after that, never got a call from anyone, not even to acknowledge that my car had been received... Caught a ride to the service center, where I'm told they got my voicemails, however never noted down my number from any of my voicemails I left. I'm finally told however that my car is being serviced, and that I'm to pay for the towing services, which I'm not fine with due to the inconvenience and stress caused by the lack of communication. Ron Spitz, the Service Manager, wasn't too much help on the communication part. Might be able to work with me on part of my battery cost, which wasn't covered by warranty. Overall I'm upset with how little there seems to be an effort in getting back with their customers and not being able to readily rectify this issue or assure me of a better handle on their service.
Michael, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Intersta...te Ford. We take our customers? comments seriously so we hope that you?ll give us a call at (937) 866-0781 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
I don't like shopping for a new car but the salesman, Lawrence Reynolds, made it very easy. He was very knowledgeable and able to answer all my questions.... He was also very patient and made the whole new car buying experience easy.
I've always liked the looks of the Ford Explorer and today I stopped by a Ford dealer close to home and made my purchase after driving a couple Explorers!... I enjoyed the drive as much as I've admired the look of the vehicle! Couldn't be any happier!!
I took my car in to get my car repaired after being in an accident. The repairs were done quickly, but when they called to tell me it was ready to pick... up they declined to tell me they were closing an hour early, so I had to rush to get there in time to pick it up. After being so rushed, i went in and paid my deductible before looking the car over. That was my mistake. There were 2 large runs in the paint they'd just applied to the new door, and part they completely missed painting. Not to mention they didn't align the rear quarter panel correctly, so it now sticks out. I went back after they reopened and was told to drop the car off again so they could fix those issues. The gentleman that assisted me when they asked me to show them the problems pointed out the issue with the panel sticking out. I dropped the car off, Interstate covered another rental car for 2 more days so they can fix the problems. I go back to pick up the car and most of the paint issues were resolved, but the panel still sticks out! I went back inside, had the woman come out and look at the issue. I reminded her that their employee had pointed out the problem. She said it wasn't looked at because it wasn't in their work instructions, so they just left it that way. I now have an open offer to go back again when they have a technician available to adjust the panel, but at this point, I may never take it back.
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. We take our customers? comments seriously so we hope that you?ll give us a call at (937) 866-0781 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Your comments play a key role in the success of our business so we hope to speak with you soon.
I sent two different inquiries through email using the cars.com app regarding a new car and a used car. I never received any type of response from the... dealership regarding my email. I ended up purchasing a vehicle through another dealership.
Thank you for sharing your honest feedback. Please give us a call at (937) 866-0781 if you?d like to discuss this matter further.
First let me start by saying Adam Gilbert was my salesman. If it weren't for the fact that Adam was good at replying to voicemails and emails this... would be a 1 star review. The average time for an ordered truck is 6-10 weeks. Thats seems very reasonable and I was literally counting the days until my truck arrived. I found a website that tracks the progress of the truck, it showed the build was done on May 21, and it provided an estimated delivery date of June 1. Awesome...Well then it got delayed till June 18. Ok fine, I ordered my truck March 18, that makes 12 weeks, I can handle that, they had the big supplier fire so that probably had an effect. Once it got within 5 days of delivery I emailed Adam to get an estimate on how long it will take them to prep it for me once they actually receive it. Adam was out of town on vacation. And so begins the time at which I finally realize my true priority level. Adam said he was on vacation and would have somebody in management look it up and get ahold of me with an update......3 days go by.....(crickets)...I call and leave a voicemail for the sales manager, 3 more days go by......(CRICKETS!!!!) So now it's the weekend and I figure just wait till Monday when it's supposed to be delivered. My dad happens to stop by in the afternoon on Monday to maybe see the truck. The LACK of a delivered truck finally prompts Adam to call me. Truck is in some shipping yard somewhere, but nobody really knows exactly what state. And oh by the way Dayton is a little over 3 hours from Dearborn Michigan which is where the truck should've been made so this is all extra frustrating. 2 days later, the Ford website updated to the 3rd "new delivery" of July 15. For those of us that don't do well at math that 15 weeks since the order was placed when the 3rd estimated delivery date is which I'm guessing will get pushed AGAIN. That means the truck has been sitting in a parking lot going on a month currently to 7 weeks at the current estimated delivery. If you order a truck through any discount program expect to be on the "eh we'll get around to it sometime" list. Because I'm pretty sure that's where they make their money back is through the slowest possible shipping method.
I am sorry that the slow progress of receiving your ordered truck has dampened your enthusiasm of getting a new truck. I understand the time and thou...ght that you put into ordering exactly what you wanted. It is exciting to be able to customer order a vehicle. We at the dealership do everything we can to work with our customers to make sure they are getting the vehicle they want with all the equipment, color, etc. We offer an estimate of when the truck will come. There are a lot of things that are out of our control after that. The fire at the plant was one example. We do not use the site that you have been watching for that reason. It is an estimate. On our side it tells us when the order has been accepted, when it is in the plant, when it is complete and then again another estimate for delivery. Ford wants to make the truck is to their standards before they ship it. For instance if there is an issue with say a part they made go back and hold every truck that has that particular batch of parts and double check each one to make sure they are to their standards. I have no way of knowing why your truck was delayed but I assure you we want to be able to deliver your truck to you as soon as possible. The dealership has nothing to gain in slowing down the process.
I talk to Mr. Reynolds on the phone told him what I was looking for ;he took care of me helped to relax ;he was so professional the whole sales department... made me comfortable (I had my 2 grandchildren);Mr. Reynolds showed how my car works went over my phone sync instructions He is awesome.
Lawrence Reynolds did a great job working with me. The whole process was smooth and all of the people involved were polite and friendly. This is the fourth... F-150 I have purchased from Interstate Ford. They have all been flawless trucks. The truck that I traded in(2014) was maybe the best ever. I hope the 2018 works out as well as the 2014. Lots of bells and whistles on the 18 I hope they all continue to work. Lawrence and the rest of the staff were tops.
I truly have an angel at Interstate Ford !!! Thank you so much Angel Collins for taking such great care of my truck !! You have a great team to work with... !!