Reviews
Noah was great to work with and took care of all our
Noah was great to work with and took care of all our needs. Will do business here again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We appreciate your business and look forward to serving you again at Interstate Ford.
Had to get a car a quick as possible Shawn Diamond was
Had to get a car a quick as possible Shawn Diamond was professional and as fast as he could be 10/10 would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your recommendation and are glad our team could assist quickly. Thank you for choosing Interstate Ford.
I waited two and a half months for my custom order
I waited two and a half months for my custom order Bronco. Unfortunately, my salesperson was off on the day of pickup, so I worked with Noah to complete the purchase. My experience with Noah and the sales manager, Thomas, was very disappointing. Noah was hostile during our discussion of an "updated quote" they presented to me at the last minute. Thomas refused to honor the documented commitments made by my original salesperson, with whom I had been working for months. The trust I had in Interstate Ford was eroded so quickly at the final stage that I felt I had no choice but to walk away from the Bronco I had customized and waited months for. It was an incredibly frustrating experience and a complete waste of almost three months. After posting this review, I spoke with GM Paul Nichols. Rather than addressing the trade-value discrepancy or the last-minute quote changes, he defended the conduct, told me this is how they do business, and said his staff agreed I was the problem. That call confirmed for me that walking away was the right decision.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience. I appreciate the opportunity we had to speak by phone regarding your concerns. I am genuinely sorry that your experience did not meet your expectations, especially after waiting months for your Bronco to arrive. I understand how disappointing it must have been to walk away from a vehicle you spent time customizing and anticipating. While we may have different perspectives on some of the events that occurred during the purchase process, I respect your feelings about the experience and regret that we were unable to reach a resolution that earned your confidence. Our goal is always to provide a transparent and professional buying experience, and I am disappointed that we fell short in your view. I appreciate your feedback and wish you nothing but the best moving forward. Should you ever wish to discuss the situation further, my door remains open. Paul Nichols General Manager Interstate Ford
Lawrence Reynolds helped use, he did a great job.
Lawrence Reynolds helped use, he did a great job. Had the car filled up and a new battery put in the key. Nice and friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience. We're glad our team could assist with your car and key service at Interstate Ford. We appreciate your feedback.
I waited two and a half months for my custom order
I waited two and a half months for my custom order Bronco. Unfortunately, my salesperson was off on the day of pickup, so I worked with Noah to complete the purchase. My experience with Noah and the sales manager, Thomas, was very disappointing. Noah was hostile during our discussion of an "updated quote" they presented to me at the last minute. Thomas refused to honor the documented commitments made by my original salesperson, with whom I had been working for months. The trust I had in Interstate Ford was eroded so quickly at the final stage that I felt I had no choice but to walk away from the Bronco I had customized and waited months for. It was an incredibly frustrating experience and a complete waste of almost three months.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Update: After posting this review, I spoke directly with GM Paul Nichols. Rather than addressing the concerns I raised about the way the transaction was handled, he defended his staff, told me this is how they do business, and called me condescending for asking questions about the numbers. He also said his staff agreed that I was the problem. That conversation confirmed for me that this was not an isolated issue with one employee, but a reflection of the dealership’s culture and how they treat customers when a deal is questioned.
Lawrence Reynolds was kind and respectful.
Lawrence Reynolds was kind and respectful. It can be stressful when it comes to price. He was great helping us. Highly recommend him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We appreciate your recommendation of our team at Interstate Ford.
We just recently purchased a used vehicle from interstate
We just recently purchased a used vehicle from interstate Ford. Justin, the sales person was excellent to deal with. He made the experience comfortable and easy. Great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience with our sales team at Interstate Ford. We appreciate your feedback.
Interstate ford is the I like the team the give good
Interstate ford is the I like the team the give good service.....all cars good
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We appreciate your comments about our team and service at Interstate Ford.
Interstate Ford was great to work with.
Interstate Ford was great to work with. Caleb Simpson, my salesman, was especially outstanding. I would highly recommend both to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for recommending Interstate Ford. We appreciate your feedback about our team.
Great experience with Lawrence Reynolds professional,
Great experience with Lawrence Reynolds professional, easy to work with, and no pressure at all. He made the whole process smooth and helped me find exactly what I needed. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with our team at Interstate Ford. We're glad the process was smooth and met your needs. We appreciate your recommendation.