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Key Chrysler Jeep Dodge RAM Inc

(435 reviews)
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

Reviews

(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key Chrysler Jeep Dodge RAM Inc from DealerRater.

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Overall very good

Shopping around for a possible new vehicle search have always been satisfied with Key stopped in late on a Saturday a gentleman named Dwayne Cornett greeted us and ask if he could assist. We stated we were basically looking at that point. He pointed us to the mini vans which we have always driven and when my wife took a closer look at the new 2015 Town and Country's she was sold.Just wanted to point out Dwayne was a great salesman low pressure and knew his product very well.I think Key is fortunate to have him on their staff.The overall professional atmosphere of Key has brought me back once again..Mr. Tobey is to be commended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Did everything I asked them too do.

My wife at first wanted a Ford. I asked 3 different dealer to give me prices on what she wanted ,color and options. 2 of the three wanted me to pick out of their inventory and they would email me back. Not what I asked them to do. Only one did and the car was sold the next day. I came home and my wife had printed out a dodge dart she wanted. Since I work in Xenia and my wife works in Yellow Springs I wanted to get it from Key. I purchase parts from them for Detroit tire where I work. I called and talked to Dave. Told him what she wanted and he said we will get it. The price was $50.00 more but I would have spent that in gas going and getting the car from Dan Hemm. Stopped in after work last Saturday. Talked to Dave and Mike filled out the paperwork. The other dealer told Mike they would dealer trade it to Key on Monday, and out the door I went. Dave called me Monday and said the other dealer wouldn't trade it but he could get what my wife wanted and have it Tuesday or Wednesday. Wednesday came and the car was there, did what I asked. They got the car my wife wanted. Joey delivered the car when we got there. Explained everything to her and she was very happy. Happy wife happy life, lol. Mark made the f&i part easy my wife understood what we were doing and had no questions. He had the loan and title in my name and had everything else completely ready. I worked as a service manager for 10 years in dealerships. These guys at Key did what I asked and delivered what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales Staff and Customer Service

The team at Key Chrysler Jeep is very customer-focused.They went out of their way to get me the exact Jeep I wanted, at a very competitive price. If you are looking for a new Jeep/Chrysler, I highly recommend Key Chrysler Jeep. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, Knowledgable Staff & Great Selection and Service

Looking for a used car can be stressful and intimidating; however, my experience with the staff at Key Chrysler, from the sales reps, to the service reps, to the owners was outstanding. I received friendly, knowledgeable assistance in finding a mini-van as well as hassle-free maintenance/service following my purchase. If you want to take the stress out of your car search, I would recommend Key Chrylser in a heart-beat. They really go above-and-beyond to make sure that you the car you want, and within your budget. *If you're specifically seeking a mini-van, I would recommend Mr. Dwayne Cornett.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding car buying experience

My experience buying a car from Key Chrysler in Xenia, Ohio was outstanding from the first phone call to Dwayne Cornett and throughout the whole process. I was unable to make it into the dealership for a test drive, so Dwayne jumped in the car I was interested in, and drove it 30 minutes to me, so I could test drive it. The next day I was in and out of the dealership in 45 minutes and driving away in a brand new car. Everyone I dealt with was very professional and seem to all love their job. The Business Manager Mark Cornell had all the financial paperwork ready and completed in no time at all. Thanks again to everyone!! Jeff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Dealeship in the Dayton and surrounding area!

My husband and I have been searching the internet and then visiting the dealerships around the Dayton Ohio area for a couple of months now. When we made the trip to Key in Xenia we were treated with respect and no pressure from any of the salesmen. We ended up buying our vehicle today and our salesman Jake Tackett was the best I have ever done business with! They whole crew did an exceptional job in meeting our needs and doing everything they could to make our deal affordable. I will definitely do business with them again! Kudos to the Key Chrysler team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Services

Our family traveled approximately seventy-five miles to view the vehicles at this dealership. They had many to choose from. Wonderful, friendly, no pressure service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

honestly stress free

I can't say enough good things about how straightforward and reassuring Joey Carrico was in helping me order my new Jeep Wrangler. I went through the Costco program and he explained everything clearly and made sure I understood everything I needed to know. He walked me through the whole process and made me feel completely at ease. I never felt pressured, uninformed, intimidated or nervous by any part of the deal from trading in my car to purchasing my new car. Bob Peterson from the finance department helped me make informed decisions on warranty options and arrive at a payment I was comfortable with. I couldn't be any happier with my decision to make my purchase through Key Chrysler Jeep Dodge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good experience

I showed up to the dealership later in the evening. Very respectful employees and they helped me get into my new Ram 1500 that night. Sales process and delivery of the vehicle went very well. I would highly recommend this hometown dealer to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great salesman

I would like to thank Joe Carrico for the kind and friendly service he gave us on purchasing a new Chrysler Town and Country van. Thanks Steve Stiverson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.