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Westown Ford Lincoln

(1,652 reviews)
Visit Westown Ford Lincoln
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:00pm
Tuesday 8:00am–7:00pm 7:00am–5:00pm
Wednesday 8:00am–7:00pm 7:00am–5:00pm
Thursday 8:00am–7:00pm 7:00am–5:00pm
Friday 8:00am–7:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (217) 408-2413 (217) 408-2413
Used (217) 408-0059 (217) 408-0059
Service (217) 408-0061 (217) 408-0061

Reviews

(1,652 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westown Ford Lincoln from DealerRater.

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Pleasant & no complaints We like going to Westown when we

Pleasant & no complaints We like going to Westown when we are looking for vehicles to purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Cierra is always professional and personable.

Cierra is always professional and personable. A pleasure to work with every time we are looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I bought a new 2024 Lincoln Navigator L from Westown

I bought a new 2024 Lincoln Navigator L from Westown Ford/Lincoln this past weekend.. Vicki Loughary was the sales person that assisted me, and I can't say enough about how much I appreciate their approach to car sales and how easy (and painless) the entire experience was. I would highly recommend this dealership to anyone in Central Illinois that's looking for a new or used vehicle, and would recommend that they ask for Vicki. I believe I got a great deal, and the entire team (Sales, Finance, and Management) made it a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly easy transaction.

Very friendly easy transaction. Would definitely recommend this dealership .Thank you for a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very friendly and asked before doing anything extra.

Very friendly and asked before doing anything extra. Clean and quiet place to wait. Relaxing atmosphere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great, thoughtful service.

Great, thoughtful service. Got me out by 8 am, with a ride to get my wallet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Had my truck there for almost a month.

Had my truck there for almost a month. They never could fix it. Had to call just to get updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Corey was very outgoing and extremely helpful.

Corey was very outgoing and extremely helpful. Others at the dealership especially Wesley Cook were very friendly and helpful as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The service manager Jeremy was great to work with.

The service manager Jeremy was great to work with. An elderly gentleman from there gave me a ride home and picked me up when car was ready. He was sleepy. Thanks Creedy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service , friendly staff.

Great service , friendly staff.. I was very happy with my alignment on my Jeep and will definitely go back for any other service My Jeep may need. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.