Tom Boland Ford, Inc.

Three issues. Broken roof molding, broken interior grab bar, and tailgate man step stuck closed. Charged $150 for "looking at the truck". Tried to "sell" me repair of the man step requiring over $2,000 part. I looked it up on UTube, there was nothing wrong with the step, just dirty. Fixed it myself with no tools. Tried to charge outrageous prices for parts - total repair estimate was $ 3,059.57. Boland people got me for $150 but lost me as a customer. Scam alert - I'm 77 years old, cancer patient, and look feeble. Hint - spent 40 years in law enforcement, scams were one of my specialties. I'm feeble, not stupid.

​I just purchased my second vehicle from Tom Boland Ford, and once again, the experience was top-notch. I’ve worked with Andrew White for both of my last two purchases, and I can’t recommend him enough. He is professional, straightforward, and makes the entire process seamless. He really understands what I’m looking for and ensures everything is handled efficiently from start to finish. ​I also want to give a shout-out to MacKenzie Short. It’s great knowing that even if Andrew isn’t available, the dealership has another stellar professional ready to step in. MacKenzie is my go-to backup; she is incredibly helpful and maintains the high standard of service I’ve come to expect from this team. ​If you’re in the market for a vehicle in the Hannibal area, do yourself a favor and go see Andrew or McKenzie at Tom Boland Ford. They’ve earned my repeat business for a reason!

They have wonderful people working there. I had a great experience with them for the second time. I had a very personable experience as always. Ms. Short was the best and will go back to her.

Mike was great to work with. My husband had a car accident 1 1/2 weeks after we bought our red traverse. He called Mike, and after checking to make sure Buddy was alright, he got on looking for something comparable to what we had. Within 2 weeks we were back in another traverse. Mike has been a great support through all of this craziness and I am so glad we chose him as our car guy. Thank you to everyone at Tom Boland Ford for going above and beyond anything we expected!

Brady Roland did a awesome job helping us buying our newer Ford Edge. Ask for him. Thanks

Scott was great to deal with throughout the entire process. I would highly recommend him to anyone looking buy a vehicle

Scott made the process of ordering and purchasing our truck so easy. Scott follows up with his customers. It’s not just about the sale. With Scott it’s about earning your trust and making a friend.

The service team helps with my fleet of 12 vehicles. All Fords. Escapes and Explorers. They do the preventive maintenance and handle any other issues there might be. They log in and take care of all the electronic communication with Holman/ ARI saving me a lot of time and phone calls to get needed services handled. Very up to date on any recalls and what needs to happen!

Levi and the RV service department were attentive to the problems with my travel trailer and worked hard to fix them. I appreciate their attention!

Very very disappointed service department with recall information & assistance. Inconsistent information & very unprofessional with interaction.