Royal South Toyota Scion

On Thursday (6-19-2025) My 88 year old mother Shirley had an appointment for a RECALL about the vehicles battery on her 2017 RAV4. She had to pay $39.?? for the labor, and when she questioned that, she was rudely spoke to by the service advisor stating “ there’s just no pleasing you “ I was a service writer for over 15 years with several classes and awards, and I never heard of charging a customer for anything that pertains to a recall, because that is all figured in on the billing warranty flat rate that the dealership sends to the manufacturer for their reimbursement! So my question is when did it change that a customer pays for labor for a recall?

"I drive all the way from Indianapolis to buy my cars from Royal South Toyota, and it’s always worth the trip. They are honest, easy to work with, and make the entire process seamless. Whether it’s purchasing a new vehicle or servicing one, I know I can trust them to be upfront and professional. Great team, great service—highly recommend!"

I had a very pleasant experience buying my new Toyota. Zach was pleasant and very helpful during the purchase process. He also took a lot of time in the car with me after the “buy” , explaining all the features of the car which were quite new to me as my trade in was 10 years old.

Salesman was slow to return vital information. Was not upfront with credit information. Ultimately, I was financed by Toyota at a dealership near by.

My repeated visits here were a nightmare. They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I first brought it in. The repairs were carelessly done every time (not reattaching the glovebox, gasoline leaking from the engine, forgetting to tighten bolts) but most importantly, they failed to fix the issue. I paid for separate repairs as the story changed, none of which fixed my car. When I lost confidence and refused a fourth visit for the same trouble code, they would not give me even a partial refund and claimed the repairs were exploratory. This is a classic example of how women are taken advantage of and targeted by this industry. I was told twice the repairs would fix my car, and I believed them. In the end I was overcharged and forced into unnecessary and sloppy repairs, with absolutely nothing to show for it. I am reporting this business.

My repeated visits here were a nightmare. They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I first brought it in. The repairs were carelessly done every time (not reattaching the glovebox, gasoline leaking from the engine, forgetting to tighten bolts) but most importantly, they failed to fix the issue. I paid for separate repairs as the story changed, none of which fixed my car. When I lost confidence and refused a fourth visit for the same trouble code, they would not give me even a partial refund and claimed the repairs were exploratory. This is a classic example of how women are taken advantage of and targeted by this industry. I was told twice the repairs would fix my car, and I believed them. In the end I was overcharged and forced into unnecessary and sloppy repairs, with absolutely nothing to show for it. I am reporting this business.

I took my new vehicle in for toyotacare 10,000mi maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. When they were finished, I was given a several page readout of everything that was performed. My wiper fluid was still almost empty and my tires had not been rotated as stated they were. I went back in and explained to a service dept man up front what I found and stated how can I trust that all the other items on the checklist were even done. I told him I want another tech to redo the entire checklist. Afterward, he came back and said that he had the service manager redo it. The tires were rotated this time. However, the lugnuts are on way too tight that I would be unable to change a tire if I get a flat, I smell a burning smell each day that I drive it and it has been over 3 weeks since that appointment, and some settings on my vehicle have been reset including a trip A mileage that I am unable to reset and get the total mileage back on the screen. Idk if the battery was unhooked at the appointment causing this to happen or if there had been some sort of software update. Regardless, Idk why still having a burning smell after over 3 weeks and I cannot trust to take it back there again if I was lied to by the original tech about simple checklist items being done. It's not a free new vehicle ToyotaCare maintenance 2 yrs or 25,000 mile. It's paid for in the price of buying the vehicle. I didn't pay to be lied to. And I'm sure Toyota wouldn't appreciate it as I'm sure they compensate dealerships participating in this program.

I took my new vehicle in for toyotacare 10,000mi maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. When they were finished, I was given a several page readout of everything that was performed. My wiper fluid was still almost empty and my tires had not been rotated as stated they were. I went back in and explained to a service dept man up front what I found and stated how can I trust that all the other items on the checklist were even done. I told him I want another tech to redo the entire checklist. Afterward, he came back and said that he had the service manager redo it. The tires were rotated this time. However, the lugnuts are on way too tight that I would be unable to change a tire if I get a flat, I smell a burning smell each day that I drive it and it has been over 3 weeks since that appointment, and some settings on my vehicle have been reset including a trip A mileage that I am unable to reset and get the total mileage back on the screen. Idk if the battery was unhooked at the appointment causing this to happen or if there had been some sort of software update. Regardless, Idk why still having a burning smell after over 3 weeks and I cannot trust to take it back there again if I was lied to by the original tech about simple checklist items being done. It's not a free new vehicle ToyotaCare maintenance 2 yrs or 25,000 mile. It's paid for in the price of buying the vehicle. I didn't pay to be lied to. And I'm sure Toyota wouldn't appreciate it as I'm sure they compensate dealerships participating in this program.

Want to say up front everyone was really friendly and interested in helping us make the right decision. Dan was great!! No pressure, easy to visit with and not in a hurry to make a sale. Dan was more than patient and very understanding about our particular situation. This was a great experience because of the people not the facility. Thanks Dan for your knowledge and kindness!!! You're the best!!!! And No, he didn’t pay me to write this review !!! Have a great Day!!!

I had been looking for a vehicle in a certain price range and milage. I found what I was looking for and from the beginning to the end Zack was extreemly helpful. He went to bat for me to get the deal I needed to make. He kept me informed during the process. Believe me, Zack worked for his pay. Everyone we worked with at the dealership was very friendly and helpful.