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Royal South Toyota Scion

(175 reviews)
Visit Royal South Toyota Scion
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (812) 558-3765 (812) 558-3765
Used (812) 558-2430 (812) 558-2430
Service (812) 671-9961 (812) 671-9961

Reviews

(175 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal South Toyota Scion from DealerRater.

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Out of state buy- great experience!

I bought a 2015 Toyota Sienna out-of-state from Royal South Toyota and it was a great experience. At first I was a little apprehensive about buying a car I have never seen and have it shipped all the way to Utah, but the team at royal South did everything so I could feel at ease about buying the Sienna. They were completely transparent about the state of the vehicle, even scheduled a live video conference to check it myself! Negotiating with them was easy (no shenanigans) and once we agree on buying conditions, they overnighted the paperwork and even helped me to arrange the shipping. Within a few days my Sienna arrived home exactly as expected, and has been a pleasure to drive ever since. I will definitively buy from Royal South again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

I bought a 2015 Toyota Sienna out-of-state from Royal South Toyota and it was a great experience. At first I was a little apprehensive about buying a car I have never seen and have it shipped all the way to Utah, but the team at royal South did everything so I could feel at ease about buying the Sienna. They were completely transparent about the state of the vehicle, even scheduled a live video conference to check it myself! Negotiating with them was easy (no shenanigans) and once we agree on buying conditions, they overnighted the paperwork and even helped me to arrange the shipping. Within a few days my Sienna arrived home exactly as expected, and has been a pleasure to drive ever since. I will definitely buy from Royal South again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Body Shop Work

I had a couple of self-inflicted bumps and dents in my 2014 Tundra that I wanted to get fixed and Royal Toyota's Collision Center provided everything I needed. From the estimate where several options were discussed and they provided solid recommendations, through the repair and delivery process, each step went smoothly. The repairs were completed on time and within the cost estimate provided. They know what they are doing and they do it well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent sales and service

I have bought three vehicles in less than a year from Rotal Toyota. I have all serviced here as well. There are always bumps in the road when buying a vehicle, but Royal has done a great job of smoothing out those bumps. Same is true for the service department. There is a reason we have purchased five vehicles there over the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

bad experience with service department

I have a Prius and like the car but the Royal Toyota has made me stay away from all Toyota products. It is they only Toyota dealers in our town. I have had two problems with my car and each time they were not able to find the cause and started replacing parts costing thousands of dollars. The Customer service advisor is mostly trying to confuse the customer and avoid direct response to your concerns. Their service is totally guaranteed as long as you do not return with the same problem.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Joe, Please contact me as soon as possible so we can review your concerns together. At Royal South Toyota Scion we work every day to provide truly exceptional service and to treat each of our sales and service customers like family. We want you to be 100% happy each time you're here. You can reach me right here: Mark Zacharias Customer Relations Manager Royal South Toyota Scion 812-331-1100 mzacharias@royalsouth.com

Customer First!

Loved my sales person and the whole staff. Knowledgeable, mindful of my time, found the best car for my list of wants AND my budget. And, I received a very fair deal on the whole experience. Great product, great customer service and a team that knows their product!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding service in all areas

I have been very pleased with Royal South Toyota in Bloomington, Indiana. I recently had my Tundra and RAV4 serviced at Royal South and everything was completed within the timeframe discussed, and all work appears to have been performed properly. One thing I like about Royal South is that the service managers keep you informed of the status of key wear items, such as filters, tires, battery, and the progress of any repairs, during the appointment. Royal provides an efficient and friendly courtesy van, which minimizes my time away during the day. They always seem pleased to go the extra mile for Toyota owners.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for this excellent review and for being such a thoughtful and loyal Royal South customer -- and member of the Royal family. Will share your review with our entire service staff right away; it will make their day and encourage them to keep up their exceptional work. Thanks again and we look forward to serving you again soon!

James and Middy

Our buying experience was the best we could ever hope for. The sales staff was willing to work with us and make sure we understood each step of buying our NEW CAR. We Love IT !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BEST SERVICE & CARE!

BEST PLACE to go, for peace of mind and confidence that your car WILL be taken care of in the best possible manner. Everyone is also so friendly, and really cares about you and your car! They take the time to do it right, but efficiently. It is just perfect. Go there when I am in from out of town; have no worries, always feel confident and good about going there. The waiting area too really must be seen and appreciated! Go there just to enjoy it! A good place to hang out (I don't accept shuttle service:) -- I like staying there! So warm and welcoming, so many amenities . . . it's like a little vacation.) I highly recommend Royal South Toyota and can't say enough good things about it. But thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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BEST PLACE

Best service ever . . . everyone seems genuinely interested in you and your car and passionate about being there and in what they do. They really care! Have complete confidence about Royal South Toyota; would go there always no question for any service I needed. Professionals. Takes the worry out of everything. You will be well taken care of. Go there just to see the waiting area!!! and say hi! I'm sure they'd bring you fresh coffee.:) It blows me away. Great people; greatest car experience I've ever had. Go there for a great experience!!! You'll be encouraged!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.