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Bob-Boyd Auto Family

(220 reviews)
Visit Bob-Boyd Auto Family
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Inventory

See all 267 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2007.
Bob-Boyd is proudly a Lancaster FordChrysler Dodge and Jeep Dealership. We are easy to get to from Newark Columbus Heath Hebron Logan Athens Canal Winchester Granville Pickerington Zanesville Parkersburg Pataskala Reynoldsburg Circleville. We want to be your Lancaster Used Car dealer. We also have a full line-up of new cars new trucks used cars and used trucks.
The Best Deals You'll See on Highway 33

Service center

Phone number (740) 994-0686

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good service given for my oil change and the check up

Good service given for my oil change and the check up before a big trip

Good service given for my oil change and the check up

Good service given for my oil change and the check up before a big trip

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for choosing Bob-Boyd Chrysler Jeep Dodge Ram. Safe travels!

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We drove about 100 mile to buy this jeep, they beat the

We drove about 100 mile to buy this jeep, they beat the local dealer by several thousand dollars. The sales manager was great to work with and the salesman that did the delivery was fantastic. Sales person went over all the options on our new Gladiator he even programmed both our phones. I feel he spent plenty of time with us and was not rushed at all. Salesman also had the jeep filled with gas and our old license plate on the new jeep while we signed all the paperwork. The wife and I both highly recommend this dealership for anyone ready to purchase smoothest transaction I’ve ever had buying a vehicle.

We drove about 100 mile to buy this jeep, they beat the

We drove about 100 mile to buy this jeep, they beat the local dealer by several thousand dollars. The sales manager was great to work with and the salesman that did the delivery was fantastic. Sales person went over all the options on our new Gladiator he even programmed both our phones. I feel he spent plenty of time with us and was not rushed at all. Salesman also had the jeep filled with gas and our old license plate on the new jeep while we signed all the paperwork. The wife and I both highly recommend this dealership for anyone ready to purchase smoothest transaction I’ve ever had buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recommending Bob-Boyd Chrysler Jeep Dodge Ram. It's great to hear about the smooth transaction and all the attention given during your Jeep Gladiator purchase. Appreciate having customers like you travel a distance to choose us.

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Excellent people extremely fast no issues.

Excellent people extremely fast no issues. No pushy sales people if I am browsing. Recommend

Excellent people extremely fast no issues.

Excellent people extremely fast no issues. No pushy sales people if I am browsing. Recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for recommending Bob-Boyd Chrysler Jeep Dodge Ram. We appreciate your feedback and wish you the best!

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Just a standard oil change and tire rotation.

Just a standard oil change and tire rotation. However I had some unexpected problems occur that prevented me from making my appointment as scheduled. I’m happy to say that the service dept personnel were so very understanding of my situation and even though they were booked up made room for me that same afternoon. So very pleased to having found a dealership that understands “life happens “ and were committed to taking care of me. I know this is not the case everywhere and am beyond appreciative.

Just a standard oil change and tire rotation.

Just a standard oil change and tire rotation. However I had some unexpected problems occur that prevented me from making my appointment as scheduled. I’m happy to say that the service dept personnel were so very understanding of my situation and even though they were booked up made room for me that same afternoon. So very pleased to having found a dealership that understands “life happens “ and were committed to taking care of me. I know this is not the case everywhere and am beyond appreciative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Happy to hear you had a positive experience with our service department at Bob-Boyd Chrysler Jeep Dodge Ram. We're glad we could help out despite the last-minute changes. Take care, and thanks for choosing us.

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Excellent customer service

Jarod was exceptional! No pressure and very knowledgeable about vehicle and financing. The buying process was seamless from start to finish. Will definitely purchase my next vehicle there.

Excellent customer service

Jarod was exceptional! No pressure and very knowledgeable about vehicle and financing. The buying process was seamless from start to finish. Will definitely purchase my next vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer. It sounds like you had a great five-star visit at Bob-Boyd Chrysler Jeep Dodge Ram from start to finish, which makes us very excited! We're glad to learn that you had a knowledgeable, and laid-back buying experience with our Sales Team and happily went home with your new vehicle. Thanks for your business and we look forward to taking care of your auto needs in the future. Drive safe!

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Best Buying Experience

I arrived at Bob Boyd just as it started pouring rain, Jared Warner came out in the rain and greeted me with a smile and a handshake. We went inside to discuss my needs and budget. Jared provided me with a selection of vehicles and answered all my questions with patience! We finally decided on a 2023 very nicely equipped Explorer. I am in my 50’s and this was the best buying experience I’ve ever had, absolutely no pressure and it was all about what was best for my wife and I! If you are looking for a new car, I personally recommend Jared Warner!!

Best Buying Experience

I arrived at Bob Boyd just as it started pouring rain, Jared Warner came out in the rain and greeted me with a smile and a handshake. We went inside to discuss my needs and budget. Jared provided me with a selection of vehicles and answered all my questions with patience! We finally decided on a 2023 very nicely equipped Explorer. I am in my 50’s and this was the best buying experience I’ve ever had, absolutely no pressure and it was all about what was best for my wife and I! If you are looking for a new car, I personally recommend Jared Warner!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Jared is top notch

I came to Bob Boyd not knowing what I wanted for my next vehicle. Jared was great from start to finish. He answered all of my questions, gave me a good range of options within my budget. When I landed on a Bronco sport but wanted a different look and “creature features” Jared found a vehicle in two days. He kept me up to date on timing and I felt like I was taken care of like one of his family. The whole process was simple and painless.

Jared is top notch

I came to Bob Boyd not knowing what I wanted for my next vehicle. Jared was great from start to finish. He answered all of my questions, gave me a good range of options within my budget. When I landed on a Bronco sport but wanted a different look and “creature features” Jared found a vehicle in two days. He kept me up to date on timing and I felt like I was taken care of like one of his family. The whole process was simple and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tyler, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Bob-Boyd did good

Jared was knowledgeable and patient. There was no pressure, just a simple “here’s what we can do” and left it up to me. Questions were answered in a timely manner and i did not feel uncomfortable during any part of the process. I walked in thinking i would get a price i could laugh and walk away from, but i did not.

Bob-Boyd did good

Jared was knowledgeable and patient. There was no pressure, just a simple “here’s what we can do” and left it up to me. Questions were answered in a timely manner and i did not feel uncomfortable during any part of the process. I walked in thinking i would get a price i could laugh and walk away from, but i did not.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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Critters

The critters tore up my wiring harness. They replaced the wiring harness and got my truck running like new!

Critters

The critters tore up my wiring harness. They replaced the wiring harness and got my truck running like new!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your uplifting review and 5-star rating, Charles. It's great to read that our Service Team was able to help your truck run like new again and that you were satisfied with your wiring harness replacement. Thanks for choosing Bob-Boyd Chrysler Jeep Dodge Ram.

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Dwayne Wortham

Fred is super, really knows his business It is because of him that I do business at this dealership.

Dwayne Wortham

Fred is super, really knows his business It is because of him that I do business at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your 5-star review, Dwayne. We appreciate your kind words about our team here at Bob-Boyd Chrysler Jeep Dodge Ram, and we thank you for your support and business.

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See all 220 reviews