Green Dodge

Reviews

4.8
(293 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Everything was great.

Everything was great. They were really quick and notified us when it was done. Very good service.

5.0

Oil change

Very good . Had oil change. They exceeded my expectations.

Dealer response

Hi John, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

5.0

If you have an appointment and take your vehicle in at

If you have an appointment and take your vehicle in at that time there should be a mechanic there to work on that vehicle. I had an appointment for 9:00 and had to be taken home and picked up at 4:00 that doesn’t make sense to me. Let’s make it a little more convenient for the customers and try to get it right. I know it’s about the bottom line but customer service is a plus

4.0

Washing/vacuuming my car after oil change!

Love the comfy chairs that they have instead of the folding chairs some places have and the ladies room is always clean and well stocked.

Dealer response

Hello Kari, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

4.0

2019 rebel

At this time excellent but ac still needs looked at

Dealer response

Hello Carl, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

5.0

Oil Change

Great work, it was very pleasant and service was quick and the truck was also cleaned,.

Dealer response

Hi Shawn, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

5.0

Phil Cornell

I have always had excellent service from the sales staff through the management through the service staff with this company. I have been personally responsible for the purchase of at least five vehicles and cosigned for another and have never had a problem and would recommend this company to any of my friends or family 110%.

Dealer response

Hi Philip, we are very happy to have provided you with such a positive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Green Dodge!

5.0

Great Service

Friendly staff. They have been a bit short handed recently, but everyone there I met was doing their best to meet customers needs. Please be a bit patient with them. Nice comfortable waiting area.

Dealer response

Hi Matthew, we're happy you found our staff to be so supportive during your experience here at Green Dodge. Feel free to reach out to us if you need anything. Have a wonderful day.

1.3

Repairs

A vary not understanding place, my vehicle could of been fixed when it was in warranty but they bandage it up twice and 3 time when warranty was up they didn?t want to cover it now I?m spend money I shouldn?t have to, vary upset with the experience I have had there.

Dealer response

Kevin, we truly appreciate your feedback. Please reach out to our Service Manager, Amber Campbell, at amber.campbell@greenstores.net or 217-341-7190 when you can so we can address this situation directly. Thank you and have a great day.

1.0

Worse service experience ever

Will never be back. Worse experience ever from a shop coming from a person who works in the auto industry. Took business elsewhere because they make sure your vehicle is denied for repairs from "their" warranty. No communication at all from service writer or service manager that took over my case. Ended up doing their work for them. Thankfully the green store that I got the van from gave me a loaner. Had the loaner for over 2 months.

Dealer response

Hello, we regret to hear that you had a negative experience with us. Here at Green Dodge, we are always looking for ways to improve. If you would be willing, we would like to have you contact our Sales Manager, Jeremy Manning, at jemanning@greenstores.net or 217-522-1222 to discuss ways we can better serve you in the future.

Read all 293 reviews