Green Dodge

Reviews

4.4
(332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Service at Green Dodge

I had a coolant flush performed at the dealership and it was done correctly and in a good amount of time.all the staff was very friendly and knowledgeable.

5.0

Service at Green Dodge

I had a coolant flush performed at the dealership and it was done correctly and in a good amount of time.all the staff was very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Dustin, thank you for your kind review; we are happy to pass along your comments to the team here at Green Dodge! If you have any further questions, please give us a call. We're always happy to help!

Show full review
5.0

Easiest dealer transaction to date

Buying a new Ram 1500 and had the easiest purchase yet

5.0

Easiest dealer transaction to date

Buying a new Ram 1500 and had the easiest purchase yet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Aaron, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Show full review
1.0

Horrible experience

My experience has been horrible. They alleged they fixed my vehicle. Within an hour my car was overheating. I did not go in to address this. I never had any issues with my coolant system. But after they allegedly repaired my vehicle this happens. I had it towed back to the shop. The shop was not open even though I was told to bring it in on Saturday. Monday - today they have yet to address my car. At the initial appointment they neglected to do the 27 point inspection. That is when they told me to bring it back in Saturday but they were closed on Saturday. And they don?t have any loaners. The attendant told me since I had a 2014 anything could happen or go wrong since it?s an older car. My car gets serviced ever 4-6 months as I am a high mileage driver. This is unacceptable customer service. No one has called me back with any updates. It?s after 1:00 and I keep calling and no one is available. My car should be a priority after they did not address or inspect my car correctly. I very disappointed in this service. Horrible.

1.0

Horrible experience

My experience has been horrible. They alleged they fixed my vehicle. Within an hour my car was overheating. I did not go in to address this. I never had any issues with my coolant system. But after they allegedly repaired my vehicle this happens. I had it towed back to the shop. The shop was not open even though I was told to bring it in on Saturday. Monday - today they have yet to address my car. At the initial appointment they neglected to do the 27 point inspection. That is when they told me to bring it back in Saturday but they were closed on Saturday. And they don?t have any loaners. The attendant told me since I had a 2014 anything could happen or go wrong since it?s an older car. My car gets serviced ever 4-6 months as I am a high mileage driver. This is unacceptable customer service. No one has called me back with any updates. It?s after 1:00 and I keep calling and no one is available. My car should be a priority after they did not address or inspect my car correctly. I very disappointed in this service. Horrible.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Staff are very friendly and helpful I just love my car I

Staff are very friendly and helpful I just love my car I bought from them and they take good care of you thanks again!

5.0

Staff are very friendly and helpful I just love my car I

Staff are very friendly and helpful I just love my car I bought from them and they take good care of you thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Green Dodge- Great People & Great Service

We have had the opportunity to purchase two cars from Green Dodge. Each experience was great. We were fortunate enough to work with Jay and Jeremy while purchasing. Additionally, we ensured to have our service work done in their Service Department. ALL of our interactions with Green Dodge has always been great and we highly recommend giving them your business if you?re looking for a new or pre-owned vehicle, as well as having your current vehicle serviced.

5.0

Green Dodge- Great People & Great Service

We have had the opportunity to purchase two cars from Green Dodge. Each experience was great. We were fortunate enough to work with Jay and Jeremy while purchasing. Additionally, we ensured to have our service work done in their Service Department. ALL of our interactions with Green Dodge has always been great and we highly recommend giving them your business if you?re looking for a new or pre-owned vehicle, as well as having your current vehicle serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Justin, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Show full review
5.0

Jackson the service writer.

Jackson the service writer. Was very professional and very accommodating. Made things run real smooth and quickly.

5.0

Jackson the service writer.

Jackson the service writer. Was very professional and very accommodating. Made things run real smooth and quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Great people to work with!

Great people to work with! Highly recommend. Very friendly and no sneaky sales tactics. Will be back for my next vehicle.

5.0

Great people to work with!

Great people to work with! Highly recommend. Very friendly and no sneaky sales tactics. Will be back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
1.0

Did not have a good experience when taking truck in for

Did not have a good experience when taking truck in for repair. No communication at all. Rude and uncommunitve. I understand they were busy but awful customer service.

1.0

Did not have a good experience when taking truck in for

Did not have a good experience when taking truck in for repair. No communication at all. Rude and uncommunitve. I understand they were busy but awful customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
1.0

The service department is absolute garbage.

The service department is absolute garbage. They are not capable of the most basic requests or relaying basic information about what is happening. I’d prefer to never visit the dealership again.

1.0

The service department is absolute garbage.

The service department is absolute garbage. They are not capable of the most basic requests or relaying basic information about what is happening. I’d prefer to never visit the dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Green Dodge in Springfield, IL

Sales team and finance guy were great. Very fast, friendly experience.

5.0

Green Dodge in Springfield, IL

Sales team and finance guy were great. Very fast, friendly experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Cory, we're happy you found our staff to be so supportive during your experience here at Green Dodge. If you have any further questions, please give us a call. We're always happy to help!

Show full review
See all 332 reviews