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Wagner Subaru

(206 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

(206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good experience, staff great.

Good experience, staff great. Would highly recommend. They made the process a lot easier than it could have been, and would go back again. Thanks.

Good experience, staff great.

Good experience, staff great. Would highly recommend. They made the process a lot easier than it could have been, and would go back again. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The service person that talked to me about my service was

The service person that talked to me about my service was very thorough and suggested that I wait to replace a $50 filter until my next oil change because it would be a major service point and included in that service. I was a little late getting my oil change this time because whoever did my service prior to this did not set the alert message to come up on my console. They did install the little window sticker with the mileage for the next oil change, so I was able to go by that. I won?t know for 5000 miles if they set the alert this time. However, they did not change out my sticker, so I used a marker to change it to the mileage for the next oil change. These are just tiny things, but I have been coming to this dealer since I bought my car in 2017 and service has been very consistent until now. Makes me wonder if there are any other small steps getting overlooked. Just saying.

The service person that talked to me about my service was

The service person that talked to me about my service was very thorough and suggested that I wait to replace a $50 filter until my next oil change because it would be a major service point and included in that service. I was a little late getting my oil change this time because whoever did my service prior to this did not set the alert message to come up on my console. They did install the little window sticker with the mileage for the next oil change, so I was able to go by that. I won?t know for 5000 miles if they set the alert this time. However, they did not change out my sticker, so I used a marker to change it to the mileage for the next oil change. These are just tiny things, but I have been coming to this dealer since I bought my car in 2017 and service has been very consistent until now. Makes me wonder if there are any other small steps getting overlooked. Just saying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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This dealer provided one of the easiest buying experience

This dealer provided one of the easiest buying experience I have been associated with. Jarred was my salesman and would highly recommend him. I drove over 300 miles for the car I purchase and the process was smooth and easy. Wagner provided a fair trade in allowance and their prices the new car was excellent. I was very nice to only deal with one person during the entire process.

This dealer provided one of the easiest buying experience

This dealer provided one of the easiest buying experience I have been associated with. Jarred was my salesman and would highly recommend him. I drove over 300 miles for the car I purchase and the process was smooth and easy. Wagner provided a fair trade in allowance and their prices the new car was excellent. I was very nice to only deal with one person during the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Myron, we're happy you found our staff to be so supportive during your experience here at Wagner Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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No pressure, Shea was above and beyond helpful and

No pressure, Shea was above and beyond helpful and informative. A lot to learn with the new Subaru Forester instruments, so far has not been too challenging.

No pressure, Shea was above and beyond helpful and

No pressure, Shea was above and beyond helpful and informative. A lot to learn with the new Subaru Forester instruments, so far has not been too challenging.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Margaret, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I have been driving my 2025 Subaru Outback Premium, and

I have been driving my 2025 Subaru Outback Premium, and it?s about to reach 100 miles. I really like this car?it drives very quietly and smoothly, the seats are comfortable, and the large infotainment screen is both stylish and practical. The sound quality when playing music is also great. Everything is excellent. Its acceleration is not as good as my old Mazda, but it?s more than enough for highway driving, so it doesn?t affect me at all. Since it has a CVT transmission and is a brand-new car, I haven?t dared to drive it aggressively, which might also be a factor. Of course, it?s not perfect. There are some settings that I don?t quite understand. For example, when I close all the doors and walk away with the key, the car does not automatically lock, nor do the windows close automatically. I have to go back and touch the sensor area on the door handle to lock the vehicle. I understand that this might be due to certain regulations, but it feels quite risky. This means that if I forget to perform this step, anyone could enter the car. Maybe there is a way to modify this setting, and I will check the manual to figure it out. Additionally, I found that my car doesn?t remember the auto start-stop function?s setting. Every time I start the vehicle, it defaults to enabling auto start-stop. I went into the vehicle settings and turned it off, but after restarting the car, it comes back on, which is frustrating. Other than that, everything is great?this is a good car. The sales staff were enthusiastic and professional. The sales staff were enthusiastic and professional.

I have been driving my 2025 Subaru Outback Premium, and

I have been driving my 2025 Subaru Outback Premium, and it?s about to reach 100 miles. I really like this car?it drives very quietly and smoothly, the seats are comfortable, and the large infotainment screen is both stylish and practical. The sound quality when playing music is also great. Everything is excellent. Its acceleration is not as good as my old Mazda, but it?s more than enough for highway driving, so it doesn?t affect me at all. Since it has a CVT transmission and is a brand-new car, I haven?t dared to drive it aggressively, which might also be a factor. Of course, it?s not perfect. There are some settings that I don?t quite understand. For example, when I close all the doors and walk away with the key, the car does not automatically lock, nor do the windows close automatically. I have to go back and touch the sensor area on the door handle to lock the vehicle. I understand that this might be due to certain regulations, but it feels quite risky. This means that if I forget to perform this step, anyone could enter the car. Maybe there is a way to modify this setting, and I will check the manual to figure it out. Additionally, I found that my car doesn?t remember the auto start-stop function?s setting. Every time I start the vehicle, it defaults to enabling auto start-stop. I went into the vehicle settings and turned it off, but after restarting the car, it comes back on, which is frustrating. Other than that, everything is great?this is a good car. The sales staff were enthusiastic and professional. The sales staff were enthusiastic and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Very pleasing buying experience.

Very pleasing buying experience. Great customer interaction. Very thorough and knowledgeable sales representative. My purchase was very enjoyable. I would strongly recommend Wagner Subaru to any perspective client.

Very pleasing buying experience.

Very pleasing buying experience. Great customer interaction. Very thorough and knowledgeable sales representative. My purchase was very enjoyable. I would strongly recommend Wagner Subaru to any perspective client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Dale, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The service was done quickly and efficiently and at a

The service was done quickly and efficiently and at a reasonable cost. This was a repair that I did not feel comfortable performing myself and they took great care of my vehicle.

The service was done quickly and efficiently and at a

The service was done quickly and efficiently and at a reasonable cost. This was a repair that I did not feel comfortable performing myself and they took great care of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Express service is just that!

Express service is just that! Less than 30 minutes from start to finish. Oil change and tire rotation. Trustworthy for sales & service! Long time customer

Express service is just that!

Express service is just that! Less than 30 minutes from start to finish. Oil change and tire rotation. Trustworthy for sales & service! Long time customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Kathleen, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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We were directed to this dealer through the Costco auto

We were directed to this dealer through the Costco auto program. The buying process was easy with no pressure, and they gave us a very fair amount on our trade-in

We were directed to this dealer through the Costco auto

We were directed to this dealer through the Costco auto program. The buying process was easy with no pressure, and they gave us a very fair amount on our trade-in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mark, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

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I have had nothing but positive experiences with this

I have had nothing but positive experiences with this dealer. My salesperson, Brody, has been there for me every step of the way. I ordered some extras when I bought the car. It took a while for all the parts to come in, but I just got it back, and the car looks beautiful and performs excellently. The facility is clean and orderly. Everyone I have dealt with has been kind and helpful.

I have had nothing but positive experiences with this

I have had nothing but positive experiences with this dealer. My salesperson, Brody, has been there for me every step of the way. I ordered some extras when I bought the car. It took a while for all the parts to come in, but I just got it back, and the car looks beautiful and performs excellently. The facility is clean and orderly. Everyone I have dealt with has been kind and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kathryn, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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