Gene Latta Ford

Dave Estep at Gene Latta Ford in Hanover, PA was great! The first night I walked in to the dealership to look for a new car I sat in his office crying.... I did NOT want a new car, my mustang had just been t-boned the week before on my birthday. I was CRUSHED. I thought at this point in my life I should get a "responsible" car and test drove an Escape, looked at Edges, had an Explorer as a rental, and they were "ok". Loved the bells and whistles but it wasn't a mustang. I asked Dave to look around and send me some options. My husband looked at Dave and said "look for mustangs". lol. The next day the ONLY option that was sent to me was a mustang. Seems Dave and my husband both knew that I would only be happy in a mustang. The paperwork went smoothly, the staff was great, and I left with the mustang :-). The car had a couple scratches that the dealership was fixing for me and a few weeks later, took my mustang for the bodywork and gave me a courtesy car to drive while they fixed the scratches. Again, the car looks beautiful and again, Dave was great, as well as being greeted by the rest of the staff with a smile and a "hi" when I walked in the lobby. I feel Dave listened to what I REALLY wanted, not what I thought I should want, and went over and above to make me happy. Thanks Dave!!

We opened a line of communication prior to my visit to the dealership. I felt after this that I indeed wanted to pursue the vehicle my wife and I had chosen.... Our salesman T.M. was very helpful.

Very pleased with the sales staff - particularly Chris Fox, with whom I worked. He was pleasant, respectful and very easy to work with. Everything was... explained, and I was treated well. The other staff I encountered during my visit were also very friendly and respectful. No pressure, no hassles. I have visited other car lots in the past that I would never consider going back. Gene Latta was much different. I would definitely recommend.

I had a fantastically positive car buying experience. The Gene Latta team was knowledgeable, honest and customer focused. They were very transparent when... putting the numbers together for the deal. Corbin and Chris were true professionals. I highly recommend this dealership

Ken Brittain is extremely dedicated to providing outstanding customer service during the buying process. I would recommend this dealership to anyone interested... in being treated fairly!!

I returned to Gene Latta Ford because of the quality and price of their vehicles, and I always make sure to ask for Tom Garrett because of the customer... service that I receive from him. He makes the process easy and hassle-free.

I went to Gene Latta Ford looking for a used car and Eric E. Made the process very enjoyable and easy. The staff I met there were all friendly and willing... to work to find the right car for me. I felt confident in the car I bought from this dealership.

Eric helped me find the car that best suited my needs and the car I wanted from the beginning! The rest of the staff is super helpful, and made the car... buying process quick and easy!

I was searching for a very specific car, in terms of year, color and features. My salesperson was responsive to all my detailed requests, and did not pre-judge... me as not relevant considering I am 350 miles away. We easily agreed on a fair price for all and management was professional and courteous. The level of honesty and integrity was high and was exacting reletive to the cars condition, and my very detailed requessts. I keep vehicles for 10 years or more and I would return and recomend this dealership. Job well done!

Dave E. did a great job finding a vehicle to meet our requirements. They made the purchase as easy as could be. Great job guys.