Reviews
great service,excellent facilities
Very kind, efficient excellent service. very friendly staff, excellent and informative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
I thought that what you did to find out what was wrong was on the right track but as you know the car didn't have the check engine light on when we brought it in so computer couldn't be checked. I appreciated that you didn't charge for the time your technicians worked on it. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
Ford did a good job on letting me know when my brakes would be needing changed and when I should rotate my tires. I would have no idea when to do those things if they did not tell me.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always Great Service
I always bring my 2013 Ford Fusion SE to Jackson Ford in Decatur because of the excellent service I have received always. I would not think of taking my car anywhere else. Although I have used few words to describe them, they sum up to one word "EXCELLENT".
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Does a good job
My vehicle was repaired in the time frame promised
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2011 Fiesta
Friendly, professional, competent. Repairs completed in a reasonable time, in a friendly environment.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership. Great service.
Will do business with Austin again. Great guy and bends over backwards to help and answer questions. Hope to see him again in a couple of years to trade in!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Jackson Ford has been great since we came on board!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
don't understand
2011 Malibu purchased service was very good and staff was pleasant and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To whom it concern
2013 Ford Explorer. Everybody was great and was done in a timely matter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase