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Bob Ridings in Decatur

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Knowledgeable, Professional, and Relatable

Dalton R. is a very helpful sales rep. I explained my situation to him and I felt stuck. Dalton took a personal interest in helping me out and did everything in his power to be helpful. Very knowledgeable, professional, and relatable. He is super easy to talk to and will recommend him to any and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Headache-Free Experience

Danny was extremely helpful. He made buying my first car a headache-free experience. I would recommend Bob Ridings to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Truck Repair

A new problem was discovered when my vehicle was in the shop. I decided to repair that item which was more important. I have worked with this dealership for 8 years and am very happy with the service department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service as usual

Service department, as usual, was quick, friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ruby Red 2015 Exporer

Stephanie and the sales manager worked very hard to get the payment we to be able to put us in the 2015 ruby red Explorer we love that color thank you all very much William & Peggy Skaggs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staff!

I have worked with Dave at Ridings before and like last time he was a pleasure to work with! I am from Decatur but moved a little over a year ago to Glendale Heights(2.5 hours north) and they were going to send someone up for me to finish paperwork at my work because they lost power on Saturday when I was in town to purchase my Pathfinder! I don't know many places that would offer that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Experience

My experience with Brandon was amazing. I looked at several cars as well as driving 4 of them and Brandon was there with a smile all of the way. My overall thoughts of Bob Ridings on a scale of 1-5 is a five of course. I got the car I wanted and a good interest rate with low payments. Thanks Brandon & Ridings.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

We had a great experience. The worked with us to help us get to the payment we needed. Karah was very nice and caring. I appreciate everything Karah did for us and we love our car! Keith was a great help and really made the process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extremely Happy

Told him what I wanted. He had a good idea on what I wanted, very quick and to the point. Very happy with the first choice of car. Made sure I got everything I need. Extremely happy with customer service, very impressed. Will be happy to come back when Aiden gets of age for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic!

My experience at Bob Ridings Decatur was fantastic! Dalton Rozplochowski helped me in my buying process; he did everything he could to satisfy me and I really appreciate his dedication and his drive being such a great car salesman. He also had great customer service. very professional, just loved it. Thank you Dalton Rozplochowski.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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