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On 7-5-2019 I purchased a used vehicle from Coughlin, a
On 7-5-2019 I purchased a used vehicle from Coughlin, a 2012 Dodge with 6,700 miles. I live in Mass so I brought the car on line conducting all documentation on-line. I was offered an extended warranty for several thousands more which I was told cover the vehicle from front to back. I quote" you will have no worries for the next four years". I recently had an inspection done and learned that my front strut mounts which effect the steering needed to be replaced. A replacement normally done between 50,000 and 100,00o thousand miles. My car just turned 13,500 miles all original. Based on that mileage the front struts should not need replacing. Contacting the warranty company with several months still existing for service that Coughlin Motors arranged a company called ASC, I was told that the warranty sold to me by Coughlin which was suppose to coverer everything from front to back does not cover this repair and ASC refused to honor. If the specific part is not listed, coverage is not provided. A far cry from what Coughlin Motors told me. When I contacted Coughlin I received a run around and denial that anyone would have said I was fully covered for all repairs although this person was not purvey to the original conversation. Then I'm told that front strut mounts are not covered because of normal wear and tear like brakes. Although I understand this, front strut mounts normally need replacing between 50,000 and 100,000 miles. An apparent faulty set of mounts when originally installed and something Coughlin should have addressed prior to the car being sold. I purchased this card on-line trusting Coughlin integrity and honesty,. Although I was promised a return call on this and a solution, nothing to date has. been done. So a word of advise to my follow consumers, if it says Coughlin, walk away and buy from another dealer who does what they say and promise. Coughlin lied about the full coverage front to back and apparently lied when they stated the car, my Dodge had been fully checked and serviced prior to sale. If it had, the front strut mounts, parts that do not wear at 13,000 miles would have been changed prior to the sale. Very disappointed in this company, shop elsewhere and make sure your are getting what they promised and you paid for. I will continue addressing this on other sites hopefully protecting other customers from experiencing what I have purchasing from Coughlin. Mike HOULE Massachusettes
Great place to do business with, I have bought multiple
Great place to do business with, I have bought multiple vehicles from there by the same salesman Ryan
I went in there looking for a truck because I have a race
I went in there looking for a truck because I have a race car trailer I need to pull. I was approved for a 2017 GMC Sierra 1500 and was assured it had no problems except the tailgate which the salesman told me they would replace. I was told because of my credit score I couldnt get any kind of warranty which i wanted, I am not 3 months in at $734.00 a month and my wiring harnass that controls my windows and interior lights needs replaced, they are going to fix that put also my truck is running like crap, i bought a coil pack because the dealer told me thats what was wrong with it but that didnt fix it. They are giving me the run around about fixing this problem which obviously was there when I bought the vehicle. I think they just want to sale cars and dont want to tell you the truth about them. They should be responsible for my repairs, I told the salesman I had no extra money to put into repairing a vehicle that wasmy whole reason of going to this dealership was so I would not have to.
I traveled 4 hrs to buy a pickup from this dealer, I told...
I traveled 4 hrs to buy a pickup from this dealer, I told them about every issue with my trade, it had a couple of dents. They didn’t tell me that that the one I was wanting to buy had the front of the bed caved in against the cab, two dents on the front left fender scratches galore, and extremely nasty interior. It smelled horrible and dog hair all in it. Their only comment over the phone was that it was a sharp ride. They only had three pics of it online, should have been a red flag. I wouldn’t recommend anyone buying from this dealer.
I visit their website and found an used car I liked. Sent in two offers and was met with short curt messages saying they don’t deal on price. Bordered on being rude.
My credit was shopped and my score dropped 41 points I...
My credit was shopped and my score dropped 41 points I was given a car of my choice to test drive I had to offer my driver's license and No dealership tag was put on the car was not asked if I had insurance I was told take my time cause salesman was with another customer I went 15 miles from dealership unknowingly there was no tags on car salesman gave me a call I told him where I was he stated I assumed you would stay in area the car doesn't have tags are you on your way back 🤔🤦😳🤷
Rusty bucket from coughlin
MR. COUGHLIN, this van with nothing but problems. This thing is extremely rusted, transmission and power steering leaking, wheel pulling. I asked John Savage (sales manager) to help, He said he would after I pull bad reviews that I posted... I did but John Savage never helped or returned my calls. So far this has been the worse car buying experience for me and my wife. This van is not safe for me to put my children in it. Please get back to me asap so we can fix this problem. Thanks
I bought a Ford F-250 here, seen some Damage prior to buying the truck, Adam was our sales associate and he said take it to a Ford dealer and it would be repaired, something about the warranty. That was a false statement I contacted a Ford dealer and I was told it would not be covered by warranty, exactly 1 month today I've been in contact with Coughlin/Aron. They never once called me back to resolve this issue and when I spoke with Adam today he just flat out Lied saying he didn't tell me that the day of the sale. Myself and my wife even our Daughter pointed this out to Aron prior to the purchase and today he said it didn't happen. It's not the price of the mirror, it's poor business practices. Prior to this experience I would have reccomend this dealership. Now I'll be warning others to stay away from Coughlin in chillicothe. Or deal with someone other than Aron, my guess is if one's like that then the others are too.. Like I said: BUYERS BEWARE!!
I had a great experience, Charlie McCoy really went out...
I had a great experience, Charlie McCoy really went out of his way to geT us the best deal possible ...we will return here for our next purchase
Very happy with my initial experience with Coughlin. My...
Very happy with my initial experience with Coughlin. My sales guy is great, went out of his way to find the vehicle I wanted. The deal was transparent and smooth.