Granite Run Buick GMC

AVOID AT ALL COSTS!! WAS IN A JAM & MY CREDIT SCORE WAS NOT TOP NOTCH. THEY CONNED ME FROM THE GATES. THE CAR I WANTED THEY REFUSED ME BECAUSE THE OIL PAN LEAKED HOWEVER THEY SOLD ME A 2022 GMC ACADIA THAT BEGAN RAINING (YES RAINING) IN THE CAR CAUSING THE FRONT WINDOW NOT ONLY TO FOG UP BUT WATER LEAKING ALL ALONG THE ENTIRE ONSTAR PANEL DOWN TO THE BUTTONS OF THE CAR. ITS BEEN THERE UPWARDS OF THREE TIMES. EACH TIME JOHN TELLS ME THEY CANT FIND THE PROBLEM THEY HAVE PUT IN IN THE PRESSURIZED WATER MACHINE, I TELL HIM TAKE THE xxxx CEILING OFF BECAUSE THIS IS A STRUCTURAL SAFETY HAZARD AS I WAS ON 95 WHEN THIS OCCURED AFTER 3 DAYS WORTH OF RAIN! REMIND YOU ALL IVE NEVER ONCE OPENED THE SUNROOFS!! WITH THAT SAID AS OF 10.8.26 AFTER FILING A COMPLAINT WITH GM BECAUSE STEVE PERKINS IS A RUDE VILE SERVICE MANAGER WHO DOESNT KNOW HOW TO SPEAK TO CUSTOMERS AND TOLD ME HE HAD GONE ABOVE AND BEYOND BY ONCE AGAIN PUTTING IT IN THE WATER MACHINE AND OH ALSO GETTING IT WASHED AT A CAR WASH. I DEMANDED TO SPEAK WITH THE OWNER AND HE BEGAN TO THREATEN TO HANG UP ON ME GOODBYE MISS BRODIE REPEATEDLY BEFORE HE WAS CALLED AN xxxxxxx AND I WAS HUNG UP ON. I CALLED BACK UPWARDS OF THREE TIMES 1ST TIME SPOKE WITH PATRICK WHO WAS EXPLAINED THE SITUATION ONLY TO BE TRANSFERRED BACK TO STEVE , CALL BACK NO ONE KNOWS WHEN THE OWNER WILL BE THERE OR COME IN AS THEY STATED HE "RANDOMLY" DOES SO. KEEP IN MIND I HAVE A VOICEMAIL FROM JOHN STATING THAT THE CAR SAT ( DIDNT STATE HOW LONG) AND WHEN A TECHNICIAN WENT TO DRIVE IT WATER LEAKED ONTO HIM VIA THE ONSTAR PANEL. BUT ITS NOT JUST THE xxxx PANEL!! ITS THE ENTIRE ROOF CEILING WHATEVER AND THEY KNOW IT. THEY GAVE ME A LOANER THEN CALLED GMC AND DEMANDED IT BACK AND THAT I COME PICK UP A HAZARDOUS CAR THEY KNOWINGLY SOLD ME BECAUSE THEY SAW A LOW INCOME SUCKER AND I SPECIFICALLY TOLD THE SELLER THAT I HAD A LEARNING DISABILITY. TO MAKE MATTERS WORSE, THE ONLY KIND PERSON HERE A WOMAN NAMED MICHAELINA TOLD MAURICE TO REMOVE A BRAND NEW TRUCK OUT OF MY WAY SO I COULD LEAVE AND HE LAZILY OBLIGED BUT I STILL COULDNT GET OUT. HE PROCEEDED TO DIRECT ME OUT CLEAN INTO THEIR WALL AND LAUGHED IT OFF SAYING THEY'LL FIX IT. THEY AGREED THEN DECLINED TO DO SO ONCE I FILED MY COMPLAINTS WITH GM, DELAWARE COUNTY CONSUMER AFFAIRS, AND THE PA. ATTORNEY GENERAL'S OFFICE. IM ALSO CALLING THE STATE POLICE! BECAUSE ITS ALMOST TIME TO GET IT INSPECTED AND THIS PIECE OF U KNOW WHAT WILL NOT PASS AND I WILL NOT BE STUCK WITH A DEFECTIVE AND HAZARDOUS CAR!!! YOURE BETTER OFF GOING TO ENTERPRISE!! TRUST ME

Overall buying was a easy smooth transaction. Only fault I feel in the transaction was the initial interest rate offered. I have a credit score over 800 and and was offered a rate that was laughable, my credit union and other providers had a significant lower rate than what was initially offered. Settled on a lower rate from a credit union.

Just bought our Fifth car at granite! They have the best prices and great service!

Granite Run is our favorite place to service our cars. They get you in and out fast.

From the moment I Entered the dealership I was greeted from Delco Dave the sales manager with his Enthusiasm and Energy also my sales representative Chris Zinn was extremely helpful and Patrick hel with financing.. Thanks Granite run for the awesome customer support!!

From sales to service Granite Run has always been my go to place. They are a family dealership who treats you like family.

Patrick, Delco, and the entire sales team were an absolute pleasure to work with. The service staff was very pleasant as well

Best experience leasing my new Buick Envision. So happy to be part of the Granite Run family !!!

Absolutely terrible experience, avoid at all costs. Absolutely terrible experience, avoid at all costs. Absolutely terrible experience, avoid at all costs.

Horrible dealership. They lie and the owner is extremely rude. Don’t trust your business here.