Granite Run Buick GMC

Terrible dealership. Shop elsewhere, they lied about vehicle history. Nothing but issues here. Please take your business to another dealership.

Bought a car here, had nothing but problems. They refused to help and upon purchase lied about prior records. Take your business elsewhere, trust me. HORRIBLE EXPERIENCE!

rich is the man and helped me do 2 trade in's and 2 buys on the same day less then 3 hours.

Absolutely HORRENDOUS experience! ***READ BEFORE CONSIDERING A PURCHASE*** Lied about records on my purchase and will not provide documentation. Do NOT buy a car from here. There is a reason why so many customers leave negative reviews on other platforms! Nearly HALF of their reviews are 1*, let that sink in. Learn from my mistake, their inaccurate representations have cost me thousands of dollars and their owner Ryan Irish is one of the most pompous people I have ever dealt with, their business should be ashamed of how they operate. PLEASE PLEASE PLEASE... if you are interested in a GM vehicle, shop around to another GM dealership. I want to ensure that nobody has to go through what I have. I have been in contact with GM, local news channels and the BBB and their business practices will be brought to light. This type of "customer service" should not be tolerated by anyone, absolutely disgraceful. If you are reading this, chances are you are at their dealership or considering going to; do yourself a favor, move on. Trust me, you're welcome!

Contacted the dealership for more information and pictures of the vehicle I was interested in and they replied within an hour. They were very helpful.

Vinny was a great salesperson. He was knowledgeable about the vehicles and answered all questions. He was thorough when I took delivery of the truck and took his time to answer all questions about the vehicle and ensured that we were comfortable before driving home.

When I arrived I was immediately helped with a very pleasant pleasant associate. I was there for an oil change and all over check of vehicle. During my wait I was kept informed of the status. The waiting area and the restrooms was very clean and uncluttered.

They had wrong diagnosis and repair of my car . They told me they can repair my right rear tire because it had air leak. After I left the dealership I had tire air leak again same tire. From 35 pound to 8 pound. End up replacing that tire by tire plus. Your dealership was closed for 2 days.

On the morning of 7/11/25 I had an appointment at Granite Run Buick GMC to refill (recharge) my car’s air conditioner with coolant. When I first checked in at the service counter, the service advisor (I believe his name was Hector) generated an estimate bill for roughly $330 (this included the cost of a diagnostic test and the coolant refill). When I saw the diagnostic test was listed as $249 on the bill, I advised this service advisor that the person who booked my appointment told me that my cost would only be $300 for refilling the AC coolant; the service advisor told me that the combined cost for the diagnostic test and the AC refill should not be more than $300. So, I signed the itemized bill and I sat in the waiting area while my car was being serviced. After about 45 minutes, the service advisor (who first checked me in) advised me that it will now cost a little over $500 in order to refill/recharge my air conditioner with coolant; he says the price increase is because my car takes a special kind of coolant. Next, I next speak to the Service Department Manager about this. The service department manager reiterates that refilling my AC will cost $500 because of the type of car that I have. But I advise him that I was told the cost of refilling my air conditioner with coolant would be $300; back when I first scheduled my appointment over the phone on 6/30/25. I also advise him that the printed itemized bill that I was given by the service advisor (when I first checked in for the appointment) also said around $330 (including taxes/fees). In response, The Service Department Manager claimed that the person who made my appointment probably didn’t work on site; he continued to make several other excuses for why he would not make any adjustment to the price. The service department manager said that he can’t refill/recharge my AC for the price of $300 , because he as to pay his service mechanics and he lists various other expenses that he has to cover. He cites these things as the reasons that he cannot afford to let me pay any less than $500 to refill/recharge my AC. I explain the him that none of these things that he’s describing are the concern of a customer. Ultimately, the service department manager refused to take any responsibility and refused to make an adjustment to the price. I explained that I took off from work today in order to bring my vehicle to this dealership and get my air conditioning working again; this was a waste of my time (and a work day), a waste of my gas and I still have no air conditioning in my car; he seemed very unconcerned and went back to whatever he was doing. The professionalism of the service advisor was not great either. When he first gave me the itemized estimate bill to sign, he gave me a hard time about wanting to read the bill before signing. While I’m trying to read the bill, the service adviser was joking around and said “okay, if you want to be nosey”. What kind of people do they have working here? Since when is a customer being “nosey” for reading something that they’re expected to sign?

It was very good, from the beginning to the end, no hassle very professional and very accommodating, got me everything I needed and the most important they got me the best rate available.