Granite Run Buick GMC

On the morning of 7/11/25 I had an appointment at Granite Run Buick GMC to refill (recharge) my car’s air conditioner with coolant. When I first checked in at the service counter, the service advisor (I believe his name was Hector) generated an estimate bill for roughly $330 (this included the cost of a diagnostic test and the coolant refill). When I saw the diagnostic test was listed as $249 on the bill, I advised this service advisor that the person who booked my appointment told me that my cost would only be $300 for refilling the AC coolant; the service advisor told me that the combined cost for the diagnostic test and the AC refill should not be more than $300. So, I signed the itemized bill and I sat in the waiting area while my car was being serviced. After about 45 minutes, the service advisor (who first checked me in) advised me that it will now cost a little over $500 in order to refill/recharge my air conditioner with coolant; he says the price increase is because my car takes a special kind of coolant. Next, I next speak to the Service Department Manager about this. The service department manager reiterates that refilling my AC will cost $500 because of the type of car that I have. But I advise him that I was told the cost of refilling my air conditioner with coolant would be $300; back when I first scheduled my appointment over the phone on 6/30/25. I also advise him that the printed itemized bill that I was given by the service advisor (when I first checked in for the appointment) also said around $330 (including taxes/fees). In response, The Service Department Manager claimed that the person who made my appointment probably didn’t work on site; he continued to make several other excuses for why he would not make any adjustment to the price. The service department manager said that he can’t refill/recharge my AC for the price of $300 , because he as to pay his service mechanics and he lists various other expenses that he has to cover. He cites these things as the reasons that he cannot afford to let me pay any less than $500 to refill/recharge my AC. I explain the him that none of these things that he’s describing are the concern of a customer. Ultimately, the service department manager refused to take any responsibility and refused to make an adjustment to the price. I explained that I took off from work today in order to bring my vehicle to this dealership and get my air conditioning working again; this was a waste of my time (and a work day), a waste of my gas and I still have no air conditioning in my car; he seemed very unconcerned and went back to whatever he was doing. The professionalism of the service advisor was not great either. When he first gave me the itemized estimate bill to sign, he gave me a hard time about wanting to read the bill before signing. While I’m trying to read the bill, the service adviser was joking around and said “okay, if you want to be nosey”. What kind of people do they have working here? Since when is a customer being “nosey” for reading something that they’re expected to sign?

It was very good, from the beginning to the end, no hassle very professional and very accommodating, got me everything I needed and the most important they got me the best rate available.

I recently visited Granite Run GMC and with worked with Jimmy Tatlon and there are no words to describe how happy I was with the experience. Jimmy was friendly, knowledgeable, patiently answered all my questions. Although, I did not buy the pre-owned car I looked at but instead I am going to buy a new car in a couple months, and I am looking forward to working with Jimmy on the purchase. Overall, I was very pleased with how he assisted me. This is why I am giving Jimmy 5 stars!

In for an oil change that took. 2.5 hours luckily there were some nice customers in the waiting room This is the first time i did not give 5 stars

When we arrived at GMC Buick Media, Vinny accommodated us immediately. We needed to turn in our 2022 Buick Encore lease. Vinny listened to what we needed & able to deliver EXACTLY the vehicle we wanted....a 2025 Buick Encore & the color we loved!!! We love our new car. Vinny was professional, knowledgable, & patient, as well as efficient!! We highly recommend him to any customers looking for an honest & knowledgeable Sales Consultant. We also had the pleasure working with Delco Dave. He, as well, is knowledgeable & professional. He worked with us with ease & efficiently! We have been customers with GMC Buick Media well over 5 years & HIGHLY recommend this dealership anyone searching to buy/lease a vehicle. Vinny & Dave were the best!!! Thank you both for all your help. Debbie & Bob Carletti

AK I S THE GREATEST, He is one of the sales associate who helped us, could not have been better to work with. Extremely knowledgeable, very personable, VERYVERYVERY EXTREMELY VERY THOROUGH and IS VERY EXPLANATORY OF THE MATH N THE UNDERSTANDING OF HOW U CAN FIGURE OUT YOUR PAYMENT INTO UR BUDGET AND TO MAKE the usual car buying experience a pleasure. I would recommend him and Granite Run Buick GMC to anyone interested in a different car buying experience AK IS A GOD SEND and an ANGEL!! HE IS VERY CONSIDERATE AND HE LISTENS TO YOU AND MAKE SURE YOUR PAYMENTS ACCOMMODATE TO UR NEEDS and your finances.

Was not looking to buy a new car yet. BUT, when I saw the NEW 2024 Buick Envista...I Fell in LOVE <3 I mentioned to John in Sales that I was REALLY interested in getting that Vehicle & he says, Well IF you're serious, NOW is the time to do it. They happened to have 2 available on the lot to choose from. I knew white was out. I really hoped to get a nice dark cranberry/maroon. When I saw the Black on Black with leather interior, trimmed with this electric blue stitching ..OMG I was head over heals. The test drive sealed it. I said I want her Let's Do It! Well there was a very important obstacle in the way, I have NO credit history yet. I am currently building it, but didn't think that it wasn't showing anything. So I felt defeated. David, My salesman, says gimme a another shot BrB. He had an offer with zero down, but a tad more on monthly price. My old car was a old '04 Buick Regal, didn't think I would get anything for it & BAM got an unheard of $1,500 trade value! I was determined to be leaving in that car TODAY! John, David, Patrick & Frank got me the perfect package, even a 7 year Warranty for the car of my dreams & out of the dealership in less than 2 hours! When they say "Get It Done At Granite Run" they REALLY mean it! Trust ME, Go to Granite Run FIRST! You WILL get THE BEST Deal in DELCO! Thanks TEAM GRANITE RUN - I LOVE MY BUICK ENVISTA

I sold my car there. Frank Levine and his staff were very courteous and professional. They made the experience very easy, seamless and enjoyable. A great place to shop for a car when you are ready. When I go to look for a car in the future, I will definitely be going back up there. Excellent dealerships are hard to find, but this one is outstanding.

Professional and knowable about their inventory and the features on the vehicles.

Dennis and everyone were great. Everything on their part went very smooth. There was one issue with the truck that I found when I got home, but we are working on taking care of that. They were honest, straight forward and easy to work with. I would highly recommend them.