ReviewsWrite a review
Very poor service and communication!
Had an emission recall for catalytic converter replacement on my 2014 journey. As a master technician for a different brand I wanted to be thoughtful and drop it off night before, not fun to replace when vehicle is hot! First problem…no place to attach key to drop off slip, so key isn’t with paperwork! I have asked this dealership to remove my girlfriends name and number from their system 3 different times, but she still got a call the next day. Said they couldn’t find the vehicle on the lot! Service advisor Cameron texted me later and said car was completed and he wrote it up earlier that day? So really bad communication there! Go back to get my vehicle that night and my paperwork had the typical 2 miles driven after repair marked on the sheet…my vehicle’s odometer didn’t change and I took a picture before and after of this! When changing a catalytic converter you should per tsb bulletin, drive the vehicle 3 drive cycles to ensure proper performance! This was not done and when I drove it this morning, yup check engine light on for bank1 and bank2 issues! Rechecked all the work in my garage and found codes were not erased after computer update. The codes were history codes, not active! Another reason you drive it after this repair is the smell a new catalytic converter produces! You need to burn off that smell so the customer isn’t inhaling it through their vents! Poor communication, cant follow service bulletins, and can’t perform basic updates/recalls. You need to be much better than this! I’m not looking for anything out of this, this needs to be a learning tool going from the advisor to the technician and everywhere in between!
NICO IS THE BEST !!!
Nico was wonderful. He made our visit so wonderful. We came for the repair of our Jeep Wrangler and walked out with a 2023 Dodge Ram. Who would have thought. Nicole was so easy to deal with and so thoughtful to our needs and concerns. If you need a good salesperson. Ask for Nico. He is fantastic. Thanks Nico
Thank you for the great rating and review, Roy. Our Sales Team is happy to see that you had a fantastic car-buying experience at Performance Chrysler Jeep Dodge Ram Columbus. Congratulations on the new 2023 Dodge Ram!
Good selection. DJ was knowledgeable about the product and helped us through the trade in and sales process. I would buy here again a recommend this dealer for their large selection.
David, we're happy that we could provide an awesome car-buying experience. We are happy to see our Sales Team at Performance Chrysler Jeep Dodge Ram Columbus was very knowledgeable and was able to provide answers to all of your questions. We thank you for your recommendation.
Mark Grimmer & Team Thank you for the help/service
I highly recommend using Performance Chrysler Jeep Dodge Ram Georgesville for any car needs. The team at the dealership exceeded expectations at every level and I cannot thank them enough. For my specific scenario, I was traveling back home to Pittsburgh when I was forced to make an emergency stop in Columbus due to a rim/tire issue. Under extreme pressure, stress, and time, the service team and my main point of contact, Mark Grimmer, was able to expedite my service need, diagnose the issue, and coordinate the repairs in a timely manner. Mark and his team went above and beyond, taking my safety into consideration and got me back on the road quicker than I expected. Mark was extremely easy to work with, caring, knowledgeable and very helpful. Mark and his team provided 5star treatment and I feel very fortunate they were in close proximity for my service need. If I had a permanent residence in Columbus, Mark, his team and their dealership would be my preferred choice to do any business with moving forward. Mark - Thanks again
Thank you for the great rating and review, Jordan. We are happy to see our Service Team at Performance Chrysler Jeep Dodge Ram Columbus was very knowledgeable and helpful and assisted you with repairing your rim and tire. We thank you for your business.
Awesome salesman to now trusted friend
Best truck buying experience ever Niko was great. Had an answer for every question. Will definitely return for next vehicle Well worth the 5 hour drive
Dave, we are grateful for your five-star review. It is pleasing to learn that you had the best truck-buying experience with our Sales Team. We look forward to assisting you again at Performance Chrysler Jeep Dodge Ram Columbus.
Great Dealership and Great Service
Never bought New cars till I started working with this dealership. Have bought 9 new vehicles in 6 years from this store. Service has always taken great care of me as well.
Hi Niko, we cannot thank you enough for your loyalty and feedback. It is great to know our Sales and Service Teams both continue to provide you with positive visits at Performance Chrysler Jeep Dodge Ram Columbus. We are glad we could help and look forward to your next visit!
Great Buying Experience!!!!!
I never buy cars online but dealing with Kalen made the transaction very easy and enjoyable. Highly recommended. GREAT sale associate. Look forward to buying again from him.
Hi Jeff, we are ecstatic to learn that you had an enjoyable experience with our Sales Team. We are glad we could help and thank you for your amazing review and recommendation. It would be our pleasure to assist you again at Performance Chrysler Jeep Dodge Ram Columbus.
1st time at the dealership service area
I've never been to this jeep dealership. Upon arriving to the service area I noticed how clean and organized it was. The employees were all really nice especially Jasen Sayre. He has a great personality and very helpful. I will be making this my new dealership. Thank you, Jasen Sayer for making my 1st experience wonderful! Jennifer Rumler
Hello Jennifer, we are glad you enjoyed a great experience working with our Service Team at Performance Chrysler Jeep Dodge Ram Columbus. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.
Out of state buyer for the 2nd time.
Great dealership. No BS. My second purchase for the dealership in 2 years. Niko picked me up from the airport and had everything ready as promised. In and out in 2 hours and even followed up to see how my drive home went. Grade A.
We are delighted to see this 5-star review for our Sales Team, Daniel. It is great to know they provided you with efficient Grade A service. We appreciate your loyalty and business here at Performance Chrysler Jeep Dodge Ram Columbus and welcome you back anytime.
Worked with Wes on a purchase of a used car and he was amazing to work with. Very friendly and not pushy at all from a sales perspective. Overall experience with the entire dealership from start to finish was great and would recommend this dealer for any car needs.
Hello Danny, we are ecstatic to learn from your five-star review that we have gained your trust as a loyal customer here at Performance Chrysler Jeep Dodge Ram Columbus! It is a pleasure for us to read that our Sales Team has provided you with excellent care during your visit. Thank you and have a pleasant day.