Brighton Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
444 lifetime reviews.

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  • 5.0 out of 5
    April 19, 2021

    Could not have been more easy to do business with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

  • 5.0 out of 5
    April 18, 2021

    Isaac was such a great help with our purchase!! He made things happen and made us feel so comfortable with our purchase! Felt like family!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 12, 2014

    I have taken my F-150 to Brighton Ford since I bought it at Brighton Ford. I will continue to let the professionals at Brighton Ford service and change... my oil. They always top off fluids and recommend any repairs needed, but are not pushy to get the repairs done unless it is a safety issue. They are always timely with the service or repairs for my truck. I am happy to recommend Brighton Ford for service or repair of your vehicles.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    April 17, 2021

    I have taken my autos to Brighton Ford for 25 years. I have bought new and used cars and trucks here. I have all of my autos serviced regularly at Brighton... Ford - oil changes, brakes, replaced transmission, new tires, alignment, ..... They have always been very professional, honest, competitively priced and knowledgeable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lisa, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your... trust in our business! We hope to see you again in the future! Take care!

  • 5.0 out of 5
    April 14, 2021

    The the y answered all my questions and concerns. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are mo...re than happy to help!

  • 2.0 out of 5
    April 13, 2021

    For the better part of Covid the slot would not take anything off of vehicles pricewise. Once they started discounting the vehicles now it seems like they... just lowball you on your trade offered me $6000 less than Longmont Ford did

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 8, 2021

    A vehicle wash would be nice before vehicle returned to Custer after service completed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, your satisfaction is our top priority. We will be sure to pass along your comments, as we are always looking for ways to improve We hope to be ...of service to you again. Take care!

  • 1.0 out of 5
    April 6, 2021

    My car had a 3,000 mile/ 90 day warranty. It had some issues fueling and the gas gauge was incorrect. I tried calling for a month before anyone could help... me with this issue. I scheduled a service appointment online. They called to reschedule. I rescheduled online. When I got there they didn’t know I was coming and I had to wait 50 minutes for a loaner car. 2 days later they said it was all fixed. It wasn’t. I ran out of gas even though it said it was half full. I scheduled another appointment online. I called to make sure They new I was coming. On my way there they called to reschedule because the technician was on vacation. I told them I didn’t care how long it took and that they needed to fix it. When I got there, they said they could reschedule me a week later and they didn’t have a loaner car for me. I live 100 miles away and said I would take it to someone else. They replaced the part twice, once before I got it, and it still doesn’t work. They are not good at repairs. Do not go here. They were also very rude about it all.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hannah, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.... We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (888) 311-1763 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    April 2, 2021

    When I missed/forgot my appointment I called the next day to schedule another appointment and mentioned that I forgot about my scheduled appointment. ... Kyli assured me that it happens it's ok and rescheduled for the next week. Kyli handled the recall service for my truck very professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Curt, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Brighton Fo...rd, Inc., and we hope to see you again soon!

  • 5.0 out of 5
    March 29, 2021

    Pleasant staff, Clean waiting room, quick service, vehicle condition reviewed with customer representative.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stanley, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

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