Susquehanna Chrysler Dodge Jeep RAM

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4.3
(570 reviews)
Visit Susquehanna Chrysler Dodge Jeep RAM
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
New (717) 478-7457 (717) 478-7457
Used (717) 478-7483 (717) 478-7483
Service (717) 478-7441 (717) 478-7441

Inventory

See all 161 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2016.
Susquehanna Chrysler Dodge Jeep RAM is proud to serve the York and Lancaster County. Our objective is simple. We want to provide you with a buying and service experience that exceeds your expectations. We work hard at doing business the "right" way and to be better than what you might experience elsewhere. Simply said we strive to be different. Whether you are looking to purchase a new or pre-owned vehicle service or upfit the vehicle you already have; we want to be your dealer of choice.
Anticipating and surpassing the expectations of today's vehicle shopper and owner.

Service center

Phone number (717) 478-7441

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–1:00pm
Sunday
Closed

Reviews

4.3
(570 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

STAY AWAY!

STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that fast. He texted back, no problem we can hold it until the next Saturday, the 30th. For some reason, Jake returned my deposit on the 23rd but said we are still good to go on the 30th. I have text messages for all of this. Fast forward to the 28th, at this post I got a check from the credit union for the exact amount of the price that was agreed upon, I texted Jake to make sure everything was good to go for Saturday because I had the long drive. He did not respond. I went ahead and called and talked to a lady named Diane, I believe, who insinuated that Jake was no longer employed there but said the deal was good and she would help me Saturday morning. Thursday night at 6:58pm, 2 minutes before the dealership closed, I received a phone call from the dealership principal, Damian, he notified me that Jake was no longer an employee of the dealership. He then told me he was no longer going to honor the deal that was made. He said if you want to buy the Jeep it would be $2,800 more and I will email the offer shortly and hung up. The next day Friday, he told me he would have honored the original price if I would have stuck to the deposit procedure. I explained that I did just that and Jake gave me the extra time and I even sent him the texts showing that Jake said that. Well, good old Damian reneged again and disregarded the text proof that I abided by his deposit procedure! You don’t really want to do business with someone like this, especially the owner! So I suggest you do yourself a favor and take your business elsewhere, like I did!

1.0

STAY AWAY!

STAY AWAY! I THOUGHT BAIT AND SWITCH WAS A THING OF THE PAST, NOT HERE! For context, I have owned 11 Jeep Wranglers and dealt with numerous dealers and this by far is the worst. On December 21st, I made a deal with the manager at the dealer, Jake. He asked that I put down a $1,000 deposit to hold the Jeep. I said sure. Jake told me their normal policy was to hold a vehicle for 2 days. I explained that I was 4 hours away, it was the holiday weekend and I couldn’t get a check from my credit union that fast. He texted back, no problem we can hold it until the next Saturday, the 30th. For some reason, Jake returned my deposit on the 23rd but said we are still good to go on the 30th. I have text messages for all of this. Fast forward to the 28th, at this post I got a check from the credit union for the exact amount of the price that was agreed upon, I texted Jake to make sure everything was good to go for Saturday because I had the long drive. He did not respond. I went ahead and called and talked to a lady named Diane, I believe, who insinuated that Jake was no longer employed there but said the deal was good and she would help me Saturday morning. Thursday night at 6:58pm, 2 minutes before the dealership closed, I received a phone call from the dealership principal, Damian, he notified me that Jake was no longer an employee of the dealership. He then told me he was no longer going to honor the deal that was made. He said if you want to buy the Jeep it would be $2,800 more and I will email the offer shortly and hung up. The next day Friday, he told me he would have honored the original price if I would have stuck to the deposit procedure. I explained that I did just that and Jake gave me the extra time and I even sent him the texts showing that Jake said that. Well, good old Damian reneged again and disregarded the text proof that I abided by his deposit procedure! You don’t really want to do business with someone like this, especially the owner! So I suggest you do yourself a favor and take your business elsewhere, like I did!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Purchased Used Vehicle From Susquehanna Dodge.

Purchased Used Vehicle From Susquehanna Dodge.Ted Hollenbach Was My Salesmen.He Was Kind, And Very Helpful In My Purchase.Upon Returning Home, I Noticed An OIL LEAKAGE Coming From OIL FILTER. Returned To Dealership And TED Arranged For Car To Be Inspected And Problem Was Solved.Faulty Oil Filter. Could Not Be Happier With Ted Hollenbach. Thanks Again. Ted.

5.0

Purchased Used Vehicle From Susquehanna Dodge.

Purchased Used Vehicle From Susquehanna Dodge.Ted Hollenbach Was My Salesmen.He Was Kind, And Very Helpful In My Purchase.Upon Returning Home, I Noticed An OIL LEAKAGE Coming From OIL FILTER. Returned To Dealership And TED Arranged For Car To Be Inspected And Problem Was Solved.Faulty Oil Filter. Could Not Be Happier With Ted Hollenbach. Thanks Again. Ted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Found my way to this dealership (from Central NY) through

Found my way to this dealership (from Central NY) through cars.com. They were one of the few places that had a 4 door Jeep Wrangler with manual transmission, which is what I had been searching for. Communications via e-mail and phone were great - I worked with Mike C. for most of the transaction and Ted helped out on day of delivery. There were some delays along the way due to a recall, but they did everything possible to expedite parts and make the delivery happen with no surprises. On the day of delivery, Damian chatted with me apologized for the delay, and made certain I was satisfied. My fears of purchasing a vehicle from 5+ hours away were unfounded - these guys all did a great job, great communications, and were very easy to deal with.

5.0

Found my way to this dealership (from Central NY) through

Found my way to this dealership (from Central NY) through cars.com. They were one of the few places that had a 4 door Jeep Wrangler with manual transmission, which is what I had been searching for. Communications via e-mail and phone were great - I worked with Mike C. for most of the transaction and Ted helped out on day of delivery. There were some delays along the way due to a recall, but they did everything possible to expedite parts and make the delivery happen with no surprises. On the day of delivery, Damian chatted with me apologized for the delay, and made certain I was satisfied. My fears of purchasing a vehicle from 5+ hours away were unfounded - these guys all did a great job, great communications, and were very easy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Deceitful advertising

Had coupon for a $35 oil change, bill ended up being $50. They charge the full oil change price and deduct the coupon value. That is not how coupons work and is a shady/scam type of practice. Makes the untrustworthy to me..

1.0

Deceitful advertising

Had coupon for a $35 oil change, bill ended up being $50. They charge the full oil change price and deduct the coupon value. That is not how coupons work and is a shady/scam type of practice. Makes the untrustworthy to me..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Ted H great salesman.

I was interested in a Jeep Wrangler. Ted H. did a great job in directing me to a Jeep Grand Cherokee that better cited my needs. Great job Ted H.!!

5.0

Ted H great salesman.

I was interested in a Jeep Wrangler. Ted H. did a great job in directing me to a Jeep Grand Cherokee that better cited my needs. Great job Ted H.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Now you see it -- Now you dont !

Now you see it -- Now you dont !!! I was searching online for a new Jeep Wrangler or Gladiator and had researched a few of the local Jeep dealerships to also find the best trade in value as well for my trade in. I did find the Jeep Wrangler I was interested in but couldnt negotiate a price with Susquehanna CDJR for my trade but I was able to sell my car elsewhere and decided to purchase the a Wrangler Willys from Susquehanna. I had originally looked at a used Jeep Wrangler at Susquehanna but the bad condition of the wheel and tires made me look at a new one. I had explained to the sales rep Riley that "I dont drive a vehicle that has crappy looking tires or rims". I had chosen a new 2023 Jeep Wrangler Willys 2 door and the day I picked it up there were a few scratches on the hood and Riley took it back to see if they could get them out... I was not taking home a vehicle that had scratches on it... After it came back out after about 30 minutes--- I was making sure that the scratches were gone and Riley and another salesman were wiping down the tires and rims. It was a bright sunny day and although I did inspect the tires and rims to ensure they were not damaged or scratch it wasnt until a little while after I picked up the Jeep that I noticed some strange blue dotted series of numbers on 3 out of the 5 tires (including spare on back). The numbers were dotted and nothing I had ever seen on a tires. (see photos included). These were only noticed after the glossy spray that the dealership used to shine up the tires had worn off and I had not noticed them when I first inspected the Jeep at pick up. I brought the Jeep back to the dealership and Riley happened to be working that day and I brought him outside to show him the imperfections on the tires and asked him what was the numbers on the tire all about. He seemed to not know why there were numbers all along the outside of the tires along with the spare tire having some of the rubber dulled out by what seemed a rubbing or scraping to get some sort of sticker or something peeled off of it but it was also not noticed until the wheel gloss shine was now had disappated. Riley called his floor manager John out to take a look and they brought my Jeep back to see if they could get the blue dotted numbers off my tires. After about an hour Riley brought my Jeep out and stated they did the best they could but they couldnt get all the blue off of one of the tires and that he had no explanation of what the spare damaged was with the rubbed off rubber dulling area. Riley stated to me that he had never seen the blue dotted numbers on tires before and it must be something from FIRESTONE. I was not happy with the outcome as John stated there is nothing else they can do to make me happy and I questioned the fact that someone there who had conditioned the Jeep prior to pick HAD to notice the blue dotted numbers along with the scraped dulling portion on the spare. Riley also told me that John stated he could and would no nothing else as they are tires and there is nothing wrong with them.. He was correct there was nothing wrong with them to drive on but they were not cosmetically perfect and I feel because I am over 65 years old and a woman I was not treated fairly and deserved to have tires in a cosmetically new condition after paying what I did for the Jeep and not hidden by tire shine. While I was waiting now for the almost 2 hours for them to do what they had to I walked outside and looked at the other Jeeps on the lot and surprising to me some of the tires on the Jeep had the same blue dotted numbers on them. I took a few pictures for reference and decided to called Jeep Customer Service and filed a complaint. Long story short -- dealership did a great job masking the tire issues but I am still driving a new Jeep with crappy looking NEW tires due to what I feel was deceptive actions from the staff at the dealership.

1.0

Now you see it -- Now you dont !

Now you see it -- Now you dont !!! I was searching online for a new Jeep Wrangler or Gladiator and had researched a few of the local Jeep dealerships to also find the best trade in value as well for my trade in. I did find the Jeep Wrangler I was interested in but couldnt negotiate a price with Susquehanna CDJR for my trade but I was able to sell my car elsewhere and decided to purchase the a Wrangler Willys from Susquehanna. I had originally looked at a used Jeep Wrangler at Susquehanna but the bad condition of the wheel and tires made me look at a new one. I had explained to the sales rep Riley that "I dont drive a vehicle that has crappy looking tires or rims". I had chosen a new 2023 Jeep Wrangler Willys 2 door and the day I picked it up there were a few scratches on the hood and Riley took it back to see if they could get them out... I was not taking home a vehicle that had scratches on it... After it came back out after about 30 minutes--- I was making sure that the scratches were gone and Riley and another salesman were wiping down the tires and rims. It was a bright sunny day and although I did inspect the tires and rims to ensure they were not damaged or scratch it wasnt until a little while after I picked up the Jeep that I noticed some strange blue dotted series of numbers on 3 out of the 5 tires (including spare on back). The numbers were dotted and nothing I had ever seen on a tires. (see photos included). These were only noticed after the glossy spray that the dealership used to shine up the tires had worn off and I had not noticed them when I first inspected the Jeep at pick up. I brought the Jeep back to the dealership and Riley happened to be working that day and I brought him outside to show him the imperfections on the tires and asked him what was the numbers on the tire all about. He seemed to not know why there were numbers all along the outside of the tires along with the spare tire having some of the rubber dulled out by what seemed a rubbing or scraping to get some sort of sticker or something peeled off of it but it was also not noticed until the wheel gloss shine was now had disappated. Riley called his floor manager John out to take a look and they brought my Jeep back to see if they could get the blue dotted numbers off my tires. After about an hour Riley brought my Jeep out and stated they did the best they could but they couldnt get all the blue off of one of the tires and that he had no explanation of what the spare damaged was with the rubbed off rubber dulling area. Riley stated to me that he had never seen the blue dotted numbers on tires before and it must be something from FIRESTONE. I was not happy with the outcome as John stated there is nothing else they can do to make me happy and I questioned the fact that someone there who had conditioned the Jeep prior to pick HAD to notice the blue dotted numbers along with the scraped dulling portion on the spare. Riley also told me that John stated he could and would no nothing else as they are tires and there is nothing wrong with them.. He was correct there was nothing wrong with them to drive on but they were not cosmetically perfect and I feel because I am over 65 years old and a woman I was not treated fairly and deserved to have tires in a cosmetically new condition after paying what I did for the Jeep and not hidden by tire shine. While I was waiting now for the almost 2 hours for them to do what they had to I walked outside and looked at the other Jeeps on the lot and surprising to me some of the tires on the Jeep had the same blue dotted numbers on them. I took a few pictures for reference and decided to called Jeep Customer Service and filed a complaint. Long story short -- dealership did a great job masking the tire issues but I am still driving a new Jeep with crappy looking NEW tires due to what I feel was deceptive actions from the staff at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Susquehanna Jeep takes customer satisfaction very seriously but, in this case, we are not able to provide the customer with an explanation that they were satisfied with even though the tire condition is normal and justifiable. Vehicle manufacturers and tire manufacturers place a variety of colored dots on the lower sidewall. These dots are intended to guide technicians when positioning the tire of the rim during the mounting process. Since it is very hard to make a tire that is perfectly balanced, some tire manufacturers or vehicle manufacturers place small colored dots to indicate where the tire's lightest point is. This helps technicians properly mount and balance the tire on the wheel to reduce vibrations and improve overall performance. Although the markings are intentionally made to survive the manufacturing process and beyond, over time you can expect the marking to fade and discolor by absorbing the black rubber of which the tires are produced. As the customer noted themselves, other Jeeps on the lot have the markings. Since different makes and models use different brand tires, and since those vehicle manufacturers might have different requirements of the tire manufacturer, it will be tricky to find consistent markings from vehicle to vehicle. However, if you identify the same vehicle brand, same model, and same wheel/suspension, and finally, the same tire, you can expect to see the same markings. To confirm the information above, all you need to do is google "dots on new tires" and you will find a lot of information. Here is a link to a good article from Tire Business that discusses the markings: https://www.tirebusiness.com/article/20070813/NEWS/308139989/are-you-seeing-dots-those-color-coded-sidewall-markings-serve-a-purpose We apologize that our Sales staff wasn't able to provide this information when the vehicle was brought back to the dealership. This is a not a complaint we received in the past but will ensure all Sales staff understand the purpose of the manufacturer's markings moving forward. Although removing the dots can be initially difficult, the good news for this customer is that they will quickly become less noticeable. Because the condition that the customer is concerned about is a normal condition, Susquehanna Jeep will take no further action. We hope that the customer can review some of the information provided and, with that education, become more comfortable with the situation.

Consumer response

The fact that when questioned to the staff they played ‘stupid’ with regard to the “blue dots’ along with them ‘hiding’ the dots by using tire shine . The spare tire is damaged by the excessive running from the staff trying to remove either dots or sticker. Either way the dealership masked the tire condition which I feel is very deceptive.

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5.0

Not your typical car salesman

Living in the Reading suburb and using a dealership in Wrightsville was a far spread to buy a used truck, or was it? The dealership is clean, and my salesman presented himself professionally. He knew the facts or my new truck and was a great no pressure salesman that made the deal easy. Thanks Doug, I would recommend anyone considering buying a new or used vehicle to contact Doug Crammer great salesperson

5.0

Not your typical car salesman

Living in the Reading suburb and using a dealership in Wrightsville was a far spread to buy a used truck, or was it? The dealership is clean, and my salesman presented himself professionally. He knew the facts or my new truck and was a great no pressure salesman that made the deal easy. Thanks Doug, I would recommend anyone considering buying a new or used vehicle to contact Doug Crammer great salesperson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Thank You SUSQ Chrysler Dodge Jeep RAM

Doug C was everything we wanted in a salesperson: knowledgeable, patient, and, above all else, not pushy or high pressured. He listened to what we wanted and, a couple of hours later, had us in our Jeep Wrangler. There were questions and things that needed attending to after the sale - Doug's prompt response put us at ease and guaranteed it would all be taken care of. Thanks, Doug!

5.0

Thank You SUSQ Chrysler Dodge Jeep RAM

Doug C was everything we wanted in a salesperson: knowledgeable, patient, and, above all else, not pushy or high pressured. He listened to what we wanted and, a couple of hours later, had us in our Jeep Wrangler. There were questions and things that needed attending to after the sale - Doug's prompt response put us at ease and guaranteed it would all be taken care of. Thanks, Doug!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Picked up a new Ram 2500 yesterday and Doug Crammer did

Picked up a new Ram 2500 yesterday and Doug Crammer did an excellent job. Would recommend him to anyone.

5.0

Picked up a new Ram 2500 yesterday and Doug Crammer did

Picked up a new Ram 2500 yesterday and Doug Crammer did an excellent job. Would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My 2014 Ram 1500 had 250,000 miles on it and needed a cam

My 2014 Ram 1500 had 250,000 miles on it and needed a cam and lifters. Aaron guided me through the quote and replaced my motor with a minimum of disruption in my schedule. I was given a great loaner that fit my needs. I received my truck a day earlier than promised. Aaron was honest and eager to please in all aspects of the service project. Susquehanna has earned my respect and business moving forward.

5.0

My 2014 Ram 1500 had 250,000 miles on it and needed a cam

My 2014 Ram 1500 had 250,000 miles on it and needed a cam and lifters. Aaron guided me through the quote and replaced my motor with a minimum of disruption in my schedule. I was given a great loaner that fit my needs. I received my truck a day earlier than promised. Aaron was honest and eager to please in all aspects of the service project. Susquehanna has earned my respect and business moving forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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