Susquehanna Chrysler Dodge Jeep RAM

0 In August I purchased a 2020 Dodge Durango GT Plus here at Susquehanna. I truly like my sales representative, Ryan Jacob, as he was courteous and professional!... Seemed to be a straight shooter and doing his very best! However when I picked up the car I had to sign all the papers and deal with extreme high pressure from another to buy extra warranties. Cheyne Henry, Business Mgr. was very nice but, did not want to give me time to think over the offers that started at over $6,000 for the various warranties. After nearly 2 hours I broke down and purchase what amounts to be the first offer for a little more than half the original costs. This wasn't fun and it was a form of high pressure I wouldn't have ordinarily allowed were it not for my respect for Ryan! But the cherry on the sundae turns out to be the car had a dead battery when we tried to leave the dealership! This after buying the car itself and ALL the extra warranties pushed, pushed at me!!! I asked for a new battery simply because it was a brand new car that cost a lot of money and the fact that I did purchase all those extra warranties! Well, they throw a quick charge in the battery and refuse to replace it! Two weeks later I can't start the car and a bunch of the electronics were messed up! In other words my new car left me sit!!!!!! How would you feel? Contacting the dealership with my circumstances and complaint resulted in "sorry that happened" period! In addition I had to take the Durango to a dealer that was closer to my home location and they needed the car over night to check and fix all the problems created by the bad battery! And again, contacting the selling dealership result in no more than an apology for what they continued to say was a battery they didn't have justification to replace! Perhaps you understand that better than I do? To me, replacing the battery to assure there wouldn't be a failure with something that was at least questionable would have been the right thing to do! At any rate; I can not with good conscious recommend this dealership!

I couldn’t have been more impressed with the customer service, facilities, staff experience, and process. I’m extremely happy with the purchase of my Ram.... The truck was priced incredibly well and the entire process was easy. My sales consultant, Ted Hollenbach, was fantastic. Cheyne in the finance department got me an even better interest rate than I was expecting. Highly recommended all around.

In December of 2013 I stopped at Susquehanna Chrysler Dodge Jeep Ram because I had a Jeep Patriot that my warranty had just run out on, and was considering... purchasing an extended warranty or getting a new Patriot. When I walked into the showroom I was greeted by Ted Hollenbach. He took me out onto the lot where there were Patriots that had just come off the delivery truck. There was nothing that I was really interested in. Ted suggested that I look at the "new" 2014 Cherokee, which I didn't even know existed. We went for a test drive, and immediately I was hooked. Monday (3/30/15) I stopped at the dealership on my way home from work, and drove out in a new 2015 Jeep Cherokee. That happened because of the professional, customer focused detail of Ted and the staff at Susquehanna Chrysler Dodge Jeep Ram. They ALL went out of their way to give me a great buying experience. When we talked finances, they did absolutely every thing possible to get the numbers where I needed them to be to and feel comfortable with the purchase. I would HIGHLY recommend this dealership to my friends and family. And because of my experience, I no longer consider Ted a "salesman", I consider him a friend, and I will be back to see him in the future. GREAT JOB Susquehanna Chrysler Dodge Jeep Ram!

We drove 6.5 hours to buy a Jeep from Greg - if that doesn't speak volumes I don't know what would. He did a fantastic job of helping us virtually and... remotely, showing us everything about the vehicle before making the trip to purchase my dream Jeep! I couldn't be happier with the sales process, the service we received and of course my JEEP! Thanks Greg for your responsive and professional service. Five Star Rating!!

Greg made buying a new Dodge Ram 1500 a very easy process. His professionalism and knowledge of the product were the best possible. Would recommend anyone... to buy a vehicle from Greg. Thanks for the great coffee and ease of buying process.

I really enjoyed that the team at Susuahanna Dodge worked delegently to assure I felt completely comfortable and satisfied with the financing aspect. ... Also, I recieved a 3 month warranty on my Mazda 3! Overall, great experience!

I found my car on the internet. I scheduled a test drive and love the car. Ted treated us great. Very knowledgeable of the vehicle and made my car buying... experience very easy and comfortable. I would definitely recommend Susquehanna Dodge.

I would totally recommend this dealership. The staff was very helpful and so nice. They went above and beyond to make sure I was well taken care of. I... am very impressed with the whole experience.

We found our new car at Susquehanna Dodge and our buying experience was excellent. Ted Hollenbach was our salesman and he was attentive to our needs and... was courteous and professional. Manager, Ryan, and financier, Cheyne, were also helpful and great to work with. We did a lot of research and their deal was the best we found for what we wanted and even better than that was that was the price they named from the beginning - there weren't any games or leading on. We are extremely satisfied with the customer service and would highly recommend Ted and the Susquehanna dealership team.

Ted was great at helping me find what I was looking for! Everyone in the dealership was nothing but nice! Highly recommend for anyone looking for a new... car.