Chapman Ford Columbia

4.1
(116 reviews)
Visit Chapman Ford Columbia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (888) 598-7068 (888) 598-7068
Used (888) 437-5317 (888) 437-5317
Service (866) 955-5197 (866) 955-5197

Inventory

See all 71 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2013.
Chapman Ford Columbia
Many people look for the largest Ford dealer in Lancaster the best Ford dealer in Columbia or the #1 Ford dealer in Pennsylvania and believe it's the place to go for the best deal. We're here to provide you with tools that we hope will make buying a car easier. You can browse our inventory - new or used - get a quote fill out a credit application value your trade or make a service appointment. So start your search here where we believe you'll find the selection and price you're looking for. We're Chapman Ford Columbia and we're here to help you.
Serving Central PA - Harrisburg York Lebanon and Lancaster
If It Doesn't Say Chapman On The Back Of Your Car You Probably Paid Too Much

Service center

Phone number (866) 955-5197

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 8 employees View less employees

Reviews

4.1
(116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford Columbia from DealerRater.

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5.0

Staff was friendly and treated me like I was part of the

Staff was friendly and treated me like I was part of the family. They wanted to make sure I was 100% happy with my purchase and wanted to make this process as painless as possible. I would recommend this place to anyone.

5.0

Staff was friendly and treated me like I was part of the

Staff was friendly and treated me like I was part of the family. They wanted to make sure I was 100% happy with my purchase and wanted to make this process as painless as possible. I would recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

New Ford Edge

Overall, very good experience. They had a good selection of vehicles and were more than willing to help with the buying process.

5.0

New Ford Edge

Overall, very good experience. They had a good selection of vehicles and were more than willing to help with the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

This was the most pleasant car buying experience I've

This was the most pleasant car buying experience I've ever had. Everything was perfect. Our salesman, Anthony, was so knowledgeable and the GM, Keith, made sure to get us the best deal on the car I really wanted. Thank you guys so much! I love my new Ford Mustang Mach E GT Performace. I highly recommend anyone go to this location when it's time for you to buy a new car. You will not be disappointed.

5.0

This was the most pleasant car buying experience I've

This was the most pleasant car buying experience I've ever had. Everything was perfect. Our salesman, Anthony, was so knowledgeable and the GM, Keith, made sure to get us the best deal on the car I really wanted. Thank you guys so much! I love my new Ford Mustang Mach E GT Performace. I highly recommend anyone go to this location when it's time for you to buy a new car. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

I purchased my truck 8 yrs ago.

I purchased my truck 8 yrs ago. Part of my deal was free inspections. Today they refused to pass my inspection due to the tires and rims I had on my truck for several years. This is one way to void my free inspections. VERY POOR customer service experience.

1.0

I purchased my truck 8 yrs ago.

I purchased my truck 8 yrs ago. Part of my deal was free inspections. Today they refused to pass my inspection due to the tires and rims I had on my truck for several years. This is one way to void my free inspections. VERY POOR customer service experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Transaction was smooth and spot on with my trade.

Transaction was smooth and spot on with my trade. Would highly recommend. Manager and staff very knowledgeable.

5.0

Transaction was smooth and spot on with my trade.

Transaction was smooth and spot on with my trade. Would highly recommend. Manager and staff very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Anthony did a great job working with me to find a vehicle

Anthony did a great job working with me to find a vehicle for my son. He was very helpful and not pushy during the process. I would highly recommend the dealership to anyone looking for a new or used vehicle.

5.0

Anthony did a great job working with me to find a vehicle

Anthony did a great job working with me to find a vehicle for my son. He was very helpful and not pushy during the process. I would highly recommend the dealership to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Chapman ford of columbia was over the top in assisting me

Chapman ford of columbia was over the top in assisting me with the purchase of the vehicle I was interested in answered all the question I had about everything salesman was very helpful on vehicles test drive entire staff was super friendly As well. I deff recommend them for ur next purchase of vehicle new or used

5.0

Chapman ford of columbia was over the top in assisting me

Chapman ford of columbia was over the top in assisting me with the purchase of the vehicle I was interested in answered all the question I had about everything salesman was very helpful on vehicles test drive entire staff was super friendly As well. I deff recommend them for ur next purchase of vehicle new or used

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

The experience at this dealership was excellent From

The experience at this dealership was excellent From the initial phone call to driving away away

5.0

The experience at this dealership was excellent From

The experience at this dealership was excellent From the initial phone call to driving away away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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3.0

Salesman David was terrific but service missed a few

Salesman David was terrific but service missed a few things. Awaiting owners manual for vehicle

3.0

Salesman David was terrific but service missed a few

Salesman David was terrific but service missed a few things. Awaiting owners manual for vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

Terrible Service!

First, you have to go through a second hand party to schedule an appointment for service. It takes forever. Then to top it off the service schedules the wrong date! Next, once your car is taken in for service, they send a text message for communication purposes. However, they don’t provide updates nor do they respond to messages in a timely fashion. I had two cars in at the same time. My wife was told it would only be 45 minutes to install a new battery. Two hours later it was done. She waited in a dirty waiting room with no complimentary water or coffee. Then they tried to make her commit to services not needed. They actually pressured her. One was a cabin filter. I keep a log book Chapman just installed a cabin filter not even a year ago. Other services as well. They have the records. Then they pressure you into giving them five stars. I called the service manager, I think his name was Dan, but supposedly he was out to lunch so I left a message and of course no return call. For the thousands of dollars I spend on repairs and the vehicles I’ve purchased there, you would think they would want me to be satisfied. Chapman service has gone so far downhill. I’m not satisfied and recommend taking your repairs elsewhere.

1.0

Terrible Service!

First, you have to go through a second hand party to schedule an appointment for service. It takes forever. Then to top it off the service schedules the wrong date! Next, once your car is taken in for service, they send a text message for communication purposes. However, they don’t provide updates nor do they respond to messages in a timely fashion. I had two cars in at the same time. My wife was told it would only be 45 minutes to install a new battery. Two hours later it was done. She waited in a dirty waiting room with no complimentary water or coffee. Then they tried to make her commit to services not needed. They actually pressured her. One was a cabin filter. I keep a log book Chapman just installed a cabin filter not even a year ago. Other services as well. They have the records. Then they pressure you into giving them five stars. I called the service manager, I think his name was Dan, but supposedly he was out to lunch so I left a message and of course no return call. For the thousands of dollars I spend on repairs and the vehicles I’ve purchased there, you would think they would want me to be satisfied. Chapman service has gone so far downhill. I’m not satisfied and recommend taking your repairs elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to explain your recent visit. We want each of our customers to know that their vehicles needs were addressed and feel their expectations were met before they leave. Please give a call directly to our store at 717-285-7111 and ask to speak with Keith for direct contact with management on this matter.

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