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Had my car serviced today, oil change and inspection.
Had my car serviced today, oil change and inspection. The service department was top notch, A special thank you to Bob Keisler who was professional and courteous. Thanks again.
Great experience with my Super Duty order
I drove 450 miles to get my truck for a very fair price when my local dealers wanted over MSRP. Bedelia, Ryan and Brantley were responsive and treated me as a valued customer. I would do it again.
I think they're dishonest and lack skill
Took my vehicle in for inspection. They performed work that was not necessary and the work performed, brakes, was done incorrectly and the brakes did not work right when I left. The Service Manager, Madelyn Hammond did not resolve the problem, instead she just kept claiming that something new happened to the brakes in the first 100 feet of pulling away from the dealership. There are plenty of dealerships. A car is a major purchase and the repair/maintenance can be a major expense. Do yourself a favor and buy from someone else!
Employees were courteous and informative with vehicle
Employees were courteous and informative with vehicle employees went over details of the vehicle. I'm well pleased
Chapman Ford A+
We bought a Ford Explorer last week. We were impressed with the entire staff and the experience we had from the time we stepped foot into the showroom! Keith, Wendell, Tony, Anthony were so great and accomodating. Answered all our questions, made buying a car a breeze! We love our new car! We will continue to use Chapman Ford for all our car needs! Thank you to the entire staff! A++++
Beware of the Service Dept & "Mechanics"
Relying on Chapman Ford to fix your vehicle w/out breaking something else is like getting having a xxxxxx file your income taxes...Gonna get nothing but headaches. AND service manager won't return phone calls b/c they know they're in the wrong! This is the 2nd (that we know of) time they have tried to screw us over. Last time it was my husband's truck in for inspection & oil change. Bought a new dipstick there & the dipsticks that "supposedly" changed the oil never bothered to put it on, so obviously they never checked oil level after changing it. The old dipstick was still stuck in there and they tried to get it out but broke all the plastic off so there was nothing to grip. They tried to tell me they would have to go in under the oil pan and force it out from the bottom & charge $200+. I refused to pay that & we had to go to the service manager. When they finally did get it out the entire casing around top of dipstick was all bent. #ChapmanFord #ChapmanFordOfColumbia
I found the personnel very pleasant and helpful.
I found the personnel very pleasant and helpful. I would highly recommend anyone to Chapman Ford of Columbia. Their service department did a great job and I will be returning.
Austin was fantastic! Very friendly, courteous, and professional! Truly a job well done! Thank you for making the new car buying experience amazing! Much appreciated!
Excellent dealing with brad and service department
Brad did a terrific job helping me with finding a vehicle. even though we weren't able to find a vehicle currently he was still willing to make sure that we made a good decision. i will come back for sales.
Hey Mike, we really appreciate your recommendation and hope to work with you again in the future!
Only Good Service when you don’t have a problem.
I have purchased 4 new vehicles from Chapman since 2016. From a sales and service perspective I was always very pleased.... that is until now. In July 2020 I purchased a brand new Ranger Lariat. The sales staff went over and above securing the vehicle for me. Shortly after I took possession I noticed a drivetrain vibration. I have taken it back 5 times and the didn’t have an answer. The service department contacted the Ford hotline and they were told “this is an undesirable characteristic of the vehicle “. That is when the Chapman customer service stopped. The refused to provide documentation acknowledging the vibration problem; and ignored multiple attempts to contact them for assistance in coming up with a solution. Jason Ummau the owner, who I had corresponded with on several occasions (when I was giving atta boys) refused to reply to 4 requests for assistance and as of today, even blew off the Ford Corporate Customer Experience team representative who attempted to contact him 3 times. No I’m going to have to file a Lemon Law complaint, when all I wanted Chapman to do was advocate on my behalf. Moral of the story.. as long as you’re giving Chapman money they’re not bad to deal with. But if you have a problem...sucks being you.
We are very sorry again and have been in contact with Ford corporate field techs to help remedy the issue. We would like to continue to see the issue through with you so if there is anything else we can do please reach out to us at firstname.lastname@example.org.