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Excellent dealing with brad and service department
Brad did a terrific job helping me with finding a vehicle. even though we weren't able to find a vehicle currently he was still willing to make sure that we made a good decision. i will come back for sales.
Hey Mike, we really appreciate your recommendation and hope to work with you again in the future!
Only Good Service when you don’t have a problem.
I have purchased 4 new vehicles from Chapman since 2016. From a sales and service perspective I was always very pleased.... that is until now. In July 2020 I purchased a brand new Ranger Lariat. The sales staff went over and above securing the vehicle for me. Shortly after I took possession I noticed a drivetrain vibration. I have taken it back 5 times and the didn’t have an answer. The service department contacted the Ford hotline and they were told “this is an undesirable characteristic of the vehicle “. That is when the Chapman customer service stopped. The refused to provide documentation acknowledging the vibration problem; and ignored multiple attempts to contact them for assistance in coming up with a solution. Jason Ummau the owner, who I had corresponded with on several occasions (when I was giving atta boys) refused to reply to 4 requests for assistance and as of today, even blew off the Ford Corporate Customer Experience team representative who attempted to contact him 3 times. No I’m going to have to file a Lemon Law complaint, when all I wanted Chapman to do was advocate on my behalf. Moral of the story.. as long as you’re giving Chapman money they’re not bad to deal with. But if you have a problem...sucks being you.
We are very sorry again and have been in contact with Ford corporate field techs to help remedy the issue. We would like to continue to see the issue through with you so if there is anything else we can do please reach out to us at email@example.com.
Chapman Ford Columbia
Tyler King was terrific to work with. I was extremely pleased with the service I received in my new/used car purchase. I would highly recommend working with Tyler if given the opportunity. Thank you, Tyler
Skye Schuyler, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us.
Bought 2 vehicles from chapman ford in Columbia and the buying aspect was GREAT. Wendall was wonderful, as were the rest of the sales staff that we interacted with. However, first year we utilize the service department for inspection and their prices are EXTREMELY high. First year inspection we had vehicle was roughly $2000..ridiculous.. even though they tried to help with lowering costs..it wasn't enough. We will continue to purchase vehicles here but we will not utilize their service department again.
Quick response time. Very friendly and helpful. Kept in contact. Reasonable prices. Would go there again. They tried to help me as much as possible.
Small Town Dealership with Big City Service
I purchased a 2006 Toyota Tacoma from Chapman working with Brandyn Zink as my sales rep. It was a good experience never once did I feel pressured, nagged, rushed or hassled during the buying process. I found them to be very forthright and everything to be as they stated. I was a good buying experience.
Robb, thank you for your kind words and congratulations on your new Tacoma! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Ford C-Max Energi Service
The service team was excellent, they were friendly and helpful, and the service was excellent. The team kept me informed throughout the day of the status of my vehicle service also. Great job!!
I had an oil change and transmission flush. Done quickly with no issues. Please let them know I will always return to Chapman Ford Columbia for service and new vehicles.
I have given this rating because the work that I got done was excellent! And my experience was nice , no problems or issues and my visit is always smooth sailing! Courteous and knowledgeable
Review of Recent Service Appointment
I was very pleased with the service I received at my recent appointment. The quality was excellent and the speed of the actual time my vehicle was in the shop was surprising. When they called my name to tell me my car was finished I didn't think they were calling the right person. I was very impressed.
Thank you for your kind words, Barry! We truly appreciate it and hope to see you again soon.