Chapman Ford Columbia

Brad did a terrific job helping me with finding a vehicle. even though we weren't able to find a vehicle currently he was still willing to make sure that we made a good decision. i will come back for sales.

I have purchased 4 new vehicles from Chapman since 2016. From a sales and service perspective I was always very pleased.... that is until now. In July 2020 I purchased a brand new Ranger Lariat. The sales staff went over and above securing the vehicle for me. Shortly after I took possession I noticed a drivetrain vibration. I have taken it back 5 times and the didn’t have an answer. The service department contacted the Ford hotline and they were told “this is an undesirable characteristic of the vehicle “. That is when the Chapman customer service stopped. The refused to provide documentation acknowledging the vibration problem; and ignored multiple attempts to contact them for assistance in coming up with a solution. Jason Ummau the owner, who I had corresponded with on several occasions (when I was giving atta boys) refused to reply to 4 requests for assistance and as of today, even blew off the Ford Corporate Customer Experience team representative who attempted to contact him 3 times. No I’m going to have to file a Lemon Law complaint, when all I wanted Chapman to do was advocate on my behalf. Moral of the story.. as long as you’re giving Chapman money they’re not bad to deal with. But if you have a problem...sucks being you.

Tyler King was terrific to work with. I was extremely pleased with the service I received in my new/used car purchase. I would highly recommend working with Tyler if given the opportunity. Thank you, Tyler

Bought 2 vehicles from chapman ford in Columbia and the buying aspect was GREAT. Wendall was wonderful, as were the rest of the sales staff that we interacted with. However, first year we utilize the service department for inspection and their prices are EXTREMELY high. First year inspection we had vehicle was roughly $2000..ridiculous.. even though they tried to help with lowering costs..it wasn't enough. We will continue to purchase vehicles here but we will not utilize their service department again.

Quick response time. Very friendly and helpful. Kept in contact. Reasonable prices. Would go there again. They tried to help me as much as possible.

I purchased a 2006 Toyota Tacoma from Chapman working with Brandyn Zink as my sales rep. It was a good experience never once did I feel pressured, nagged, rushed or hassled during the buying process. I found them to be very forthright and everything to be as they stated. I was a good buying experience.

The service team was excellent, they were friendly and helpful, and the service was excellent. The team kept me informed throughout the day of the status of my vehicle service also. Great job!!

I had an oil change and transmission flush. Done quickly with no issues. Please let them know I will always return to Chapman Ford Columbia for service and new vehicles.

I have given this rating because the work that I got done was excellent! And my experience was nice , no problems or issues and my visit is always smooth sailing! Courteous and knowledgeable

I was very pleased with the service I received at my recent appointment. The quality was excellent and the speed of the actual time my vehicle was in the shop was surprising. When they called my name to tell me my car was finished I didn't think they were calling the right person. I was very impressed.