Beshore And Koller Inc

Beshore & Koller is a great place to buy a Ford. I’ve been driving FORD’S for 53 years used several dealerships in the York PA area. This dealership is one of the BEST I found their service department GREAT, friendly and very knowledgeable the PARTS DEPARTMENT has all factory FORD parts and if it’s not in stock they will have it by noon, or the next day if it is available the sales department is fair and professional the mechanics factory trained experts what a great place to buy a Ford. when you can have someone to come to any location, your home or your work site, pick up your car take it back to the dealership. Do the service work and bring it back to you is a great thing. This is the best FORD dealership I’ve ever dealt with.( A very satisfied customer.) Jeff Sinclair

⭐☆☆☆☆ I stopped by Beshore and Koller Ford last week looking for trucks for my company. Spotted a fresh trade-in sitting on the used lot with no plates. I called while literally parked next to it. Enter John, the “salesperson” (note: you only earn that title if you actually sell). He insisted the truck didn’t exist, argued with me, and refused to check. Sales 101, John: A) Be nice. B) Take customer info. C) Verify the vehicle. D) Call back and set an appointment. E) Take the customer’s money. John failed every step. So I called back, asked for the sales manager, left my info. It’s been a week. No call. A manager who doesn’t follow up isn’t managing — he’s just lazy. Maybe T-Mobile is hiring, so you can relearn follow-up skills? I’d even donate an hour of my time to train your staff on how to treat customers. Maybe the “sales police” were on patrol that day, stopping anyone from actually selling something. Because this isn’t a one-off — it’s the second time Beshore and Koller couldn’t figure out how to take my money. The last truck I bought was from Bob Ruth — because they actually know how to treat people.

⭐☆☆☆☆ I stopped by Beshore and Koller Ford last week looking for trucks for my company. Spotted a fresh trade-in sitting on the used lot with no plates. I called while literally parked next to it. Enter John, the “salesperson” (note: you only earn that title if you actually sell). He insisted the truck didn’t exist, argued with me, and refused to check. Sales 101, John: A) Be nice. B) Take customer info. C) Verify the vehicle. D) Call back and set an appointment. E) Take the customer’s money. John failed every step. So I called back, asked for the sales manager, left my info. It’s been a week. No call. A manager who doesn’t follow up isn’t managing — he’s just lazy. Maybe T-Mobile is hiring, so you can relearn follow-up skills? I’d even donate an hour of my time to train your staff on how to treat customers. Maybe the “sales police” were on patrol that day, stopping anyone from actually selling something. Because this isn’t a one-off — it’s the second time Beshore and Koller couldn’t figure out how to take my money. The last truck I bought was from Bob Ruth — because they actually know how to treat people.

I ordered floor mats for a customer on repair link for a focus rs - left a remark in the comments what I needed. Received wrong mat-right part number. Ford discontinued old mats and replaced with new part number. Went to return them, still in the plastic and was told I could not return them I should have called before ordering. I told him I left a comment, he basically told me, comments do not mean anything. Your stuck with them. Very poor customer service and to do this to another business. So for 80 dollars it will cost this company thousands in the long run. i will take my business to apple from now on and so should anyone reading this.

Uninformed staff and no accountability by owners for poor service. Choose somewhere else for your business.

Choose a different dealer. Misleading and shady. Wish I never would have bought my car from this place. Untrained sales team. Manager chooses to do nothing to correct misleading salespeople.

Had a vehicle on order for over a year and they absolutely dropped the ball so the order was never placed with Ford! Don’t know the process for ordering vehicles.

Was looking to get new car my wife, saw couple cars I was interested in. Contacted dealer and got immediate reply saying the cars I was looking at are customers order, and they were not for sale.

This is a small family run dealership. There was no pressure. I got a quality car at a very fair price. They are definitely worth the drive.

very courteous and helpful, all personnel were very interested in serving the customer, I would definitely return