BMW of Lancaster

I have been going to Faulkner for many years. They service both my bmws. Both of my assigned service reps have been knowledgeable and provided trusted advice. I generally do not take my vehicles anywhere else for service.

The best customer service experience I ever had buying a car, and I bought over 100 cars in the past 40 years. Rob was very professional and accommodated every one of my requests, as an out of State buyer He delivered the car to me in perfect condition

I've bought a lot of cars over the years. This was by far the best car purchase experience I've had--and, for that matter, the best customer service experience I can remember. I reached out to Devin Hogan about a trading an automatic M4 for an M3 with a stick shift that I saw on Faulkner BMW's website. Devin confirmed that the M3 was in stock and got me a fair offer on my M4 based on the photos and information I provided. He understood that I would be coming from a few hours away, and he made sure to confirm everything we agreed on and get all of the details in place before I made the drive. Devin was friendly, responsive, and professional in all of our interactions. There were no surprises when I arrived. Devin and Brady Stout in the finance department helped get me in and out of the dealer in less than 90 minutes so that I could beat rush hour traffic on the way home. They also offered up recommendations for lunch spots and where to service my car near my house. If I find myself in the market for a BMW in the future, Devin will definitely be my first call, even factoring in the three-hour drive!

I brought my car in to be serviced at this location on several occasions in the past few months. The poor customer service has been very disappointing to say the least. There were times when a few days would pass and I would have no idea of the status of my vehicle. There was never a sense of urgency or customer appreciation that was ever evident in all of my experiences. If I didn’t physically come into the dealership, my car would probably still be there. I had never witnessed such an unprofessional experience like this in my life. It was really upsetting and I definitely expected better, especially from a BMW dealership. My car has been serviced several times, and every time I get it back, the problem is never completely fixed or another problem is brought to my attention. After this last visit, my car is now driving very rough and it was not driving like that when I brought it in to be serviced. I am afraid to bring it back in with fear that this problem will not get completely resolved or a new problem will arise. A customer should never be made to feel this way. Overall, I am very disappointed with the service and lack of professionalism at this establishment. Every customer should receive the proper care, appreciation, and reliable quality service that he or she deserves.

Friendly folks that actually care about your experience. One of the good dealers out there.

The impeccable service I consistently receive by the service department is why I drive an hour to that dealership for car maintenance. I would not consider another BMW dealership.

Faulkner BMW continues to exceed our expectations when it comes to sales and service. We remain a loyal customer because of how well we are treated at this dealership.

Great customer service, welcoming environment. Excellent price. Did not try to upsell but spoke in good detail regrading additional options.

I already answered this. The survey is faulty. The survey lost what I wrote. The survey is not functioning properly.

Rob Harry and the rest of the team at BMW were awesome. They took all the stress and inconvenience out of the car buying process. If you?re on the fence about buying a car, and that car is at this location, go there and see how easy and enjoyable buying a car can be.