Reviews
We once again had a great experience.
We once again had a great experience. Great service on the car supported by great communication with the service staff. Only real complaint ? could improve the coffee selection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service and great communication.
Excellent service and great communication. Chris and Chance are awesome, kept me updated re work being performed and timeframe. Comfortable waiting area, too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Faulkner BMW sells good quality cars at affordable
Faulkner BMW sells good quality cars at affordable pricing. The cars for sale are detailed professionally..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing customer service, everyone goes above and
Amazing customer service, everyone goes above and beyond Seamless process from when you drop your car off to when you drive off the lot. Dealership is immaculate
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome experience.
Awesome experience. Great customer service Seamless service process. Great communication Everyone goes above and beyond to help the customer Immaculate dealership. Our service consultant, Donovan awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I am Satisfied with the service provided by this
I am Satisfied with the service provided by this facility, they have outstanding customer support. The technician sends a video to update you on the condition and status of the vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience can be summed up simply: the excellence of
My experience can be summed up simply: the excellence of my salesman Johnathan Hoxworth-superb!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic experience.
Fantastic experience. Nice, honest people. The car was absolutely spotless. I will be buying another car for them. Nice to see a business that is still focused on the customer experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Franklin, thank you so much for your positive comments about Faulkner BMW of Lancaster! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best dealer experience I have had in decades!
Best dealer experience I have had in decades! John H was straightforward and Dean in finance was excellent. I will be back for a new BMW
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alexander, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Provides good service, friendly staff, appreciate the
Provides good service, friendly staff, appreciate the coffee and water available to customers. Clean dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car