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BMW of Lancaster

(294 reviews)

Inventory

  • No photo available
    BMW Certified
    2024 BMW iX
    14,334 mi.
    $62,911
  • No photo available
    BMW Certified
    2022 BMW X5
    46,778 mi.
    $44,511
  • No photo available
    BMW Certified
    2023 BMW 330
    19,104 mi.
    $39,995
  • No photo available
    BMW Certified
    2025 BMW X5 PHEV
    8,184 mi.
    $72,511
  • No photo available
    BMW Certified
    2022 BMW X3
    34,155 mi.
    $38,991
See all 36 vehicles from this dealership.

Reviews

(294 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Lancaster from DealerRater.

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Excellent service and great communication.

Excellent service and great communication. Chris and Chance are awesome, kept me updated re work being performed and timeframe. Comfortable waiting area, too.

Excellent service and great communication.

Excellent service and great communication. Chris and Chance are awesome, kept me updated re work being performed and timeframe. Comfortable waiting area, too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Faulkner BMW sells good quality cars at affordable

Faulkner BMW sells good quality cars at affordable pricing. The cars for sale are detailed professionally..

Faulkner BMW sells good quality cars at affordable

Faulkner BMW sells good quality cars at affordable pricing. The cars for sale are detailed professionally..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Amazing customer service, everyone goes above and

Amazing customer service, everyone goes above and beyond Seamless process from when you drop your car off to when you drive off the lot. Dealership is immaculate

Amazing customer service, everyone goes above and

Amazing customer service, everyone goes above and beyond Seamless process from when you drop your car off to when you drive off the lot. Dealership is immaculate

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Awesome experience.

Awesome experience. Great customer service Seamless service process. Great communication Everyone goes above and beyond to help the customer Immaculate dealership. Our service consultant, Donovan awesome.

Awesome experience.

Awesome experience. Great customer service Seamless service process. Great communication Everyone goes above and beyond to help the customer Immaculate dealership. Our service consultant, Donovan awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I am Satisfied with the service provided by this

I am Satisfied with the service provided by this facility, they have outstanding customer support. The technician sends a video to update you on the condition and status of the vehicle

I am Satisfied with the service provided by this

I am Satisfied with the service provided by this facility, they have outstanding customer support. The technician sends a video to update you on the condition and status of the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My experience can be summed up simply: the excellence of

My experience can be summed up simply: the excellence of my salesman Johnathan Hoxworth-superb!!

My experience can be summed up simply: the excellence of

My experience can be summed up simply: the excellence of my salesman Johnathan Hoxworth-superb!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Fantastic experience.

Fantastic experience. Nice, honest people. The car was absolutely spotless. I will be buying another car for them. Nice to see a business that is still focused on the customer experience.

Fantastic experience.

Fantastic experience. Nice, honest people. The car was absolutely spotless. I will be buying another car for them. Nice to see a business that is still focused on the customer experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Franklin, thank you so much for your positive comments about Faulkner BMW of Lancaster! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Best dealer experience I have had in decades!

Best dealer experience I have had in decades! John H was straightforward and Dean in finance was excellent. I will be back for a new BMW

Best dealer experience I have had in decades!

Best dealer experience I have had in decades! John H was straightforward and Dean in finance was excellent. I will be back for a new BMW

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Alexander, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Provides good service, friendly staff, appreciate the

Provides good service, friendly staff, appreciate the coffee and water available to customers. Clean dealership

Provides good service, friendly staff, appreciate the

Provides good service, friendly staff, appreciate the coffee and water available to customers. Clean dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friendly people and great sales and service team.

Friendly people and great sales and service team. Facility is at a great location, and is warm and inviting. Very nice waiting area with coffee and water waiting for you.

Friendly people and great sales and service team.

Friendly people and great sales and service team. Facility is at a great location, and is warm and inviting. Very nice waiting area with coffee and water waiting for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Timothy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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See all 294 reviews