Reviews
Write a reviewGreat experience
Great car buying experience. Our Client Advisor, Jonathan, was very personable and pleasant. There was never all pressure to make decisions and answered all of our questions. We were treated with respect throughout the whole process. We enjoyed having our own genius to guide us with learning our new vehicle!
Hello Stephanie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Rip Off
The parts department is selling fake BMW parts. The manager did not refund. Very unreasonable and rude. Won't recommend to anyone who is interested in BMW. Buyer be aware.
Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (717) 569-4269 and we will do our best to make this better.
The parts department is selling fake BMW parts.
The parts department is selling fake BMW parts. The manager did not refund. Very unreasonable.
Great Dealership, Easy To Deal With
I continue to be impressed by this dealership. My Client Advisor, Rob Howry, is the best. The dealership is fair and makes the buying experience smooth and easy.
Hi Michael, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Review
Very pleased with the service I was was kept informed with everything going on in a timely manner loved the video of my car while it was being serviced facilities could use an upgrade
Hi Kevin, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Expert care for an old girl (2001 Z3)
Even though my car is an older vehicle she was treated with care. My mechanic and front staff personnel kept me informed with a time line on the repairs being completed. Even sent a video so that I could see what was needed and why. They even took the time to go over my wish list of items that need to be updated so that the most important were done right away. They understood that I would not be able to get everything fixed at once so we concentrated on the items that were the most important. I had complete trust in my team.
Hi Jennifer, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Recall svc
Went very well. Exceeded expectations with the video review of my vehicle. Faulkner BMW is ahead of the competition
Hi Joseph, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Mister
Nice facility and service was good. Everyone was very courteous and polite.
Hello William, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
I'm asking what there best price is regarding a 17 Lexus...
I'm asking what there best price is regarding a 17 Lexus RX. They send a generic email, and not answering my question. I replied, and asked them again the best price, a few days later I receive an email saying thank you for considering your next vehicle and their dealership. Not answering my question.
First BMW
Very pleasant sales experience working with Client Advisor, Tanner. He assisted us throughout the sales process and helped us find the car we were looking for. Easy working with the Mike in the finance department and he got us out the door quickly. Finally, the BMW Genius, Anthony, was very helpful in showing us the car’s features and getting our phone paired up. Definitely would recommend dealing with Faulkner BMW of Lancaster.
Hi Reagan, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!