Reviews
We are very impressed with the communication the service
We are very impressed with the communication the service tech and Jesse had with us. Kept us informed of repairs needed. Will definitely recommend Fulkner BMW to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner BMW of Lancaster!
Always have my car back on time and the people are great
Always have my car back on time and the people are great to work with! Will continue to bring our cars here because of the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service, hardworking professionals all around.
Excellent service, hardworking professionals all around. Would strongly recommend this dealership to anyone looking for premium care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Top notch sales interaction including prompt and quality
Top notch sales interaction including prompt and quality communication. I am very happy with every person that I interacted with. I will return again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Ronald, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fantastic Very thorough.
Fantastic Very thorough. Picked up car with Hugh quality loaner, met competitor price on tire replacement. Did repairs on timely manner. Caring conversawigh service manager
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Greg and his team were very professional and provided
Greg and his team were very professional and provided excellent service. He answered all my questions and made my purchase seamless. The delivery guys were friendly and also provided excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Awesome staff.
Awesome staff. Seth was a great salesman. Would definitely work with him again. My only recommendation is that financing and additional warranty options were provided before my scheduled pick up date so I would have more time to review.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kimberly, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Faulkner has a friendly & knowledgeable staff to assist
Faulkner has a friendly & knowledgeable staff to assist with the purchasing of my car & with its maintenance. I appreciate the fact that my car notifies me when work needs to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Gloria, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner BMW of Lancaster!
I have always loved their welcoming team.
I have always loved their welcoming team. Service department is the one where we normally go and it?s always great to see smiling faces wa
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
After two months of attempting to repair a simple vent
After two months of attempting to repair a simple vent trim, about 4 issues and hold-ups along the way. Customer service guy even described the process as a ?nightmare? and ?cursed?. It was finally done. Customer service guy is not very congenial, helpful or apologetic. I think I?ll go somewhere where they can at least act happy to see me.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (717) 569-4269 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.