Brubaker Chrysler Jeep

They will still steal your documents out of your vehicle and leave chip crumbs in your seats. I am extremely disappointed with my experience at Brubaker Motors. During a visit for my 2020 Jeep Compass, an employee went into my glove compartment, removed my insurance card and registration, and made copies without my knowledge or permission. When I questioned it, I was simply told the documents were needed for new customers. That explanation did not address why my personal documents were accessed and copied without first asking me. Customers deserve respect, transparency, and privacy. This experience left me feeling that my personal information was not handled appropriately. If you bring your vehicle here, pay close attention to how your personal documents and belongings are handled. Based on my experience, I would strongly encourage customers to protect their information and ask questions before allowing anyone access to their vehicle

I do not recommend them, they are not responsible for the damage they cause to cars in my experience, I took my jeep gladiator for warranty because the rear differential on the right side was leaking oil and the third light on the rear door did not work, but I wanted them to check the transmission because when changing from park to reverse it would make a knock sometimes even when it was hot they send it to pick up the transmission, when they returned the jeep gladiator it had a small dent and superficial scratches around the jeep letters on the trunk door and on the letters, I complained to Christian from service he told me it was not them when I have video evidence of how the vehicle was before, he told me to take it to see the vehicle, he sent to polish the scratches because I kept insisting, because he said it was not them, the dent was still there, I did not want to go into details with the moment because it was obvious that he did not want to take charge of the dent, the scratches were removed because they were superficial but the superficial dent could not be fixed, he said he would send for and change the letters because the warranty covered it, when they notified me that the letters arrived I took a video before taking it, I took the jeep to replace the letters and to have the transmission replaced, when I went to pick up the car I inspected the trunk door and it was worse, they scratched it more, they removed small parts of the paint on the trunk door, I got upset and went back, I complained to Christian, I showed him the video, I explained to him that it was not like that, it looked as if they had removed the letters with a knife because of the scratches, some superficial, others deep, in some places the paint had been removed, (when the correct way to remove emblems and stickers is with a heat gun and a plastic putty scraper to avoid scratches or a spray to remove the remains of glue) I commented to him. Christian told me what do you want me to do? I told him to fix it well since that happened under his responsibility, he told me that he was going to call a body shop to have them inspect it and see what they can do, about a week goes by and I don't get a response, I proceed to call and contact a sales representative by email, I tell him what happened and he sends the complaint email to service to notify the correct person Christian, he calls me to tell me that he made an appointment with a body shop to take the jeep the next day, I tell him that the transmission did the same thing, when I took the jeep gladiator I also wrote him an email telling him the whole problem again he didn't answer me, when I go to pick up the jeep he returned it to me practically the same, the superficial scratches are gone but the deep ones are still there and some areas without paint, they tried to cover some with a pen or brush of the same paint really what you see is a streak of paint, they made a mess, you pass your finger and you feel the porosity of the scratches and of the paint, which proved to me again that he deceived me again, I did not take it to any shop because I have a photo of the pollution control and it was still the same, what they did was shine it right there at the dealer since it has wax residue around it, I complained and he told me that when they inspected it at the body shop that supposedly since it was small they did not recommend painting it because the paint was difficult to stain, I told him that I really did not want to take care of that arrangement since it was going to be expensive, (when what they really had to polish it with water sandpaper of 900 more or less until taking it to 3000 to smooth out the scratches and imperfections of the paint until polishing them with a wax polishing machine and to fix the dent they should have done the Procedure for removing dents with Awl Head paintless dent removal rods) that was what they were going to do in a shop if they had really taken it, but They didn't want to

This is NOT a reputable dealership! I took my Jeep here for an oil change. They returned it to me with a big scratch in the leather steering wheel. They refused to accept any responsibility for the damage. I will not return.

Outstanding service and staff. Employees were courteous and very capable. They resolved all my issues. Thanks!

Excellent service! I would go back again to purchase a vehicle! I love the Jeep.

I take my 2003 Dodge Ram to Brubaker for service. Thay know my truck and take care of it like it's theirs. Allways job well done.

Everything went great - will be back. Also, I appreciated the call to remind me that my vehicle needed to be inspected.

Friendly, helpful service advisor. My service appointment was completed quickly. Scheduling my appointment was easy.

I’ve only dealt with Brubaker Chrysler Jeep once but the interaction was smooth, respectful and timely. I called to set up an appointment for a recall repair on my Jeep’s airbag. They got me in the next week and the entire repair process took less than an hour. Highly satisfied!

Brubaker’s is the very best! The people know their business and are always professional and nice. I would not take my Jeep anywhere else. I have gone here for years, and I appreciate everyone