Brubaker Chrysler Jeep

4.4
(33 reviews)
New (717) 842-4279 (717) 842-4279
Used (717) 842-4314 (717) 842-4314
Service (717) 459-4569 (717) 459-4569

Reviews

4.4
(33 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.7

very helpful

I did not end up buying here as I bought closer to home but Geoff was very helpful, checked out the vehicle I was interested in head to toe for me to gauge the condition etc. he answered all my questions and even offered a good deal for me. I would not best to shop here in future.

1.0

Was hoping for a positive first-time experience

I took my 2017 Jeep Compass to this dealership this morning for its first scheduled oil change and inspection.  I bought it from a different dealership a little further away, less than a year ago.  I thought it would be quicker to go to Brubaker for routine service and inspections.  When I handed over my insurance and registration cards, I told the guy behind the counter (Kevin Smith shows as the Advisor on the invoice) that I have a  service plan that includes some oil changes.  I asked if he could see the service plan information on the computer system since I didn't buy the car there and he said if I have one, they'll see it.  He asked if I wanted the tires rotated and I asked him if they would need rotated yet, that the car only has 2,000 miles on it.  He didn't answer.  I waited 2 hours in the waiting room, which seemed long for a pre-scheduled inspection and oil change on a new car.  When I was handed the $178 invoice, I saw that I was charged full price for emission testing.  I asked if it was normal for them to do a full emission test on a car with 2,000 miles on it and he said no, but they did one and he said he could "knock like $5 off". Then I noticed that I was charged for the oil change so I asked him about that as well and he said there was no record of me having a service plan in the system and said maybe that was something I had to go to the purchasing dealership for.  That didn't sound right.   When I got home, I called the dealership that I bought the car from and asked about my service plan.  They confirmed that I have a Mopar Premier plan that includes 4 oil changes and that any Chrysler/Jeep dealership would be able to see it in their system.    I guess it is also normal for the tires to be rotated after 2,000 miles because there was a $25 tire rotation charge too.  That was my first and last time at Brubaker Chrysler Jeep, a very disappointing and expensive experience.  I'm just glad I found out how they operate now rather than later if a repair would be needed on the car.

4.6

Jermaine Calm,

Excellent customer service, beings though I lived a good distance they were able to do everything through email and I loved it.

5.0

Very Professional

James is a great service advisor, definitely gets the job done

5.0

Very Professional

Professional, courteous and fast service. .

5.0

Nice Dealer

Friendly and knowledgeable. Great team. .

5.0

good .

I had a light come on my dashboard. They diagnosed the problem and repaired it in a timely fashion.

5.0

Exellent secvice great facility

Friendly honest work, not doing unnecessary and expensive work on my car.

5.0

nice Job!

Great people and great service as usual. .

5.0

very Friendly

Had Jeep in for a shifter recall, service was completed in the timeframe I was told and the employees in the service department are very friendly and know what they are talking about when it comes to the service performed on the vehicle.

Read all 33 reviews