Reviews
Brandon was busy so they gave me Tim.
Brandon was busy so they gave me Tim. Tim was very very nice. The only thing was the price went up and Tim did not did not bring it back down. Other then that. Everyone was polite. From when I walked in the door to financing. Everything went smoother than I thought. Than you.
Brandon was busy so they gave me Tim.
Brandon was busy so they gave me Tim. Tim was very very nice. The only thing was the price went up and Tim did not did not bring it back down. Other then that. Everyone was polite. From when I walked in the door to financing. Everything went smoother than I thought. Than you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write. We are in the time of the year where vehicles have started to increase in value on the wholesale and the retail side. The good news, they are still going up after your purchase so don't be disappointed, you still caught the market while it was down. Thank you for the kind words and thank you for your business. -Justin Harmon (General Manager)
Worked with Joe Maslar on buying a Jeep and he was easy
Worked with Joe Maslar on buying a Jeep and he was easy to work with and very helpful and I would recommend him to anyone. Great job!
Worked with Joe Maslar on buying a Jeep and he was easy
Worked with Joe Maslar on buying a Jeep and he was easy to work with and very helpful and I would recommend him to anyone. Great job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Never like hearing that a customer had a bad experience but always like to hear that the staff hear at Caldwell did a better job than a competitor. Thank you for choosing Caldwell and we appreciate you taking the time to review. Hope your new vehicle treats you well for several years! -Justin Harmon (General Manager)
Amazing experience.
Amazing experience. Walked in the door and greeted immediately. From the moment we sat down, it was like we were with an old friend helping us out and talking us through everything. I usually find these experiences stressful and generally unpleasant, but this was neither. Working with Tim Diddle was great. I can recommend him and Caldwell Jeep without reservation.
Amazing experience.
Amazing experience. Walked in the door and greeted immediately. From the moment we sat down, it was like we were with an old friend helping us out and talking us through everything. I usually find these experiences stressful and generally unpleasant, but this was neither. Working with Tim Diddle was great. I can recommend him and Caldwell Jeep without reservation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tim has a great way removing any stress and tension had during a conversation. His intentions are civil and happy to have him represent the company. Glad to hear you feel the same JDR and appreciate you taking a couple minutes to share. Have a great February! -Justin Harmon (General Manager)
Picked up my GMC Sierra 2500 from Bob Caldwell and
Picked up my GMC Sierra 2500 from Bob Caldwell and couldn’t be happier. Even though it’s a Dodge/Ram/Jeep dealer, the deal was smooth and drama-free. Erik was solid straight shooter, knew his stuff, and didn’t play games. In and out, keys in hand. If you’re truck shopping or JEEP shopping I seen some of those there too, hit up Bob Caldwell and ask for Erik.
Picked up my GMC Sierra 2500 from Bob Caldwell and
Picked up my GMC Sierra 2500 from Bob Caldwell and couldn’t be happier. Even though it’s a Dodge/Ram/Jeep dealer, the deal was smooth and drama-free. Erik was solid straight shooter, knew his stuff, and didn’t play games. In and out, keys in hand. If you’re truck shopping or JEEP shopping I seen some of those there too, hit up Bob Caldwell and ask for Erik.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Martin. Great summary of the visit and nice to hear when a representative like Erik knocks it out of the park. Appreciate the business and the kind words. Stay warm and let's hope for an early Spring. -Justin Harmon (General Manager)
Smooth and easy experience from start to finish.
Smooth and easy experience from start to finish. Submitted info online to see if vehicle was in stock and was called right away. Staff was amazing to work with.
Smooth and easy experience from start to finish.
Smooth and easy experience from start to finish. Submitted info online to see if vehicle was in stock and was called right away. Staff was amazing to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you. We certainly try. On our 7th day of snow removal and probably another 2-3 more. Makes it hard to keep motivated working inside and doing double time outside. Thank you for the business and thank you for taking the time to leave a review. -Justin Harmon (General Manager)
I want to share my experience with Bob Caldwell
I want to share my experience with Bob Caldwell Automotive. Before purchasing the car, their service was great, and I was happy with everything. However, after the sale, I encountered multiple issues. The car was missing its manufacturer’s mats, and the trunk didn’t work properly. Despite repeatedly calling and emailing them, I received no response. Two days after purchasing the car, I had a family emergency and asked to return it. They agreed but offered me only a significantly reduced amount, which I found unfair. Despite this, I accepted that the main issue was the lack of follow-up. They never responded to my concerns about the mats and the trunk, and they never apologized. When I posted an online review, they blamed my frustration on my family emergency and completely ignored the service issues. They never took responsibility or said sorry. Overall, their post-sale service was disappointing.
I want to share my experience with Bob Caldwell
I want to share my experience with Bob Caldwell Automotive. Before purchasing the car, their service was great, and I was happy with everything. However, after the sale, I encountered multiple issues. The car was missing its manufacturer’s mats, and the trunk didn’t work properly. Despite repeatedly calling and emailing them, I received no response. Two days after purchasing the car, I had a family emergency and asked to return it. They agreed but offered me only a significantly reduced amount, which I found unfair. Despite this, I accepted that the main issue was the lack of follow-up. They never responded to my concerns about the mats and the trunk, and they never apologized. When I posted an online review, they blamed my frustration on my family emergency and completely ignored the service issues. They never took responsibility or said sorry. Overall, their post-sale service was disappointing.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Derrick (my sales guy) and his team were honest, pleasant
Derrick (my sales guy) and his team were honest, pleasant and transparent during the entire process from purchase through delivery. I highly recommend Derrick and Bob Caldwell CDJR.
Derrick (my sales guy) and his team were honest, pleasant
Derrick (my sales guy) and his team were honest, pleasant and transparent during the entire process from purchase through delivery. I highly recommend Derrick and Bob Caldwell CDJR.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks Carter. Derrick is no longer a beginner. He knows what needs done to take care of the customer and your review is support to that. Thank you for taking the time and thank you for your business. -Justin Harmon (General Manager)
Derek was absolutely the best, he listened to me and made
Derek was absolutely the best, he listened to me and made this painless. While I wasn’t financing anything, the finance manager help facilitate getting me out quickly as well..
Derek was absolutely the best, he listened to me and made
Derek was absolutely the best, he listened to me and made this painless. While I wasn’t financing anything, the finance manager help facilitate getting me out quickly as well..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great to hear about the teamwork. Always encourage teamwork but harder to enforce especially during the 1st couple weeks of the year. Tough time in the car biz. Thank you for the review KH and we appreciate your business! -Justin Harmon (General Manager)
Quick and professional experience.
Quick and professional experience. Brandon Boykin was very helpful throughout the entire process. Overall good experience.
Quick and professional experience.
Quick and professional experience. Brandon Boykin was very helpful throughout the entire process. Overall good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brandon keeps on climbing. Between sales and customer satisfaction we continue to see his skill set better each day. Thank you for sharing Matt and thank you for the opportunity to earn your business. -Justin Harmon (General Manager)
Convenient location and friendly staff.
Convenient location and friendly staff. Tim (used car sales) sent videos on cars of interest to me. Greatly appreciated.
Convenient location and friendly staff.
Convenient location and friendly staff. Tim (used car sales) sent videos on cars of interest to me. Greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for mentioning the video! Part of our process is every lead receives a video of the vehicle of interest. Really help familiarize the customer with the vehicle itself and the person you will be working with. Nice to see it well received as the sales people do a lot! Thank you for the business and the review! -Justin Harmon (General Manager)