Reviews
Poor service.
Poor service. Luke Heidenscher is a scam artist. He is not there for the customers
Poor service.
Poor service. Luke Heidenscher is a scam artist. He is not there for the customers
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
First time Ford customer, and Carl made the process so
First time Ford customer, and Carl made the process so easy and enjoyable! He was extremely professional, responsive, and honest. I never felt like he was just trying to sell me a car to help his bottom line, but truly was there to help me get what I wanted.
First time Ford customer, and Carl made the process so
First time Ford customer, and Carl made the process so easy and enjoyable! He was extremely professional, responsive, and honest. I never felt like he was just trying to sell me a car to help his bottom line, but truly was there to help me get what I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear! We're so glad that as a first-time Ford customer, Carl made your process easy and enjoyable. It's fantastic that you found him to be extremely professional, responsive, and honest, and that you felt he genuinely helped you find what you wanted. We truly appreciate you sharing your positive experience!
We have been getting cars from Krieger Ford since the
We have been getting cars from Krieger Ford since the 1980s. I did another lease on an Explorer on 7/3/25. I believe this is over 20 vehicles with Krieger Ford since then and my 3 kids have gotten cars here as well. I want to personally thank Carl Easley. He has been our car salesman for over 15 years. My lease was not up until 8/3/25 but he reached out early to get special pricing and better financial incentives. Carl is amazing. He makes the whole process easy and very easy to understand the financial numbers. I want to personally thank him and will continue to keep coming back because of Carl!!!! I also want to thank Bryan Harvel who was a new face for me at Krieger Ford from the finance team. He also did a great job and I enjoyed getting to know him personally. The closing process went very smooth and was easy to understand. Thanks again to Carl and Bryan!!!!!!! Dr. Katula
We have been getting cars from Krieger Ford since the
We have been getting cars from Krieger Ford since the 1980s. I did another lease on an Explorer on 7/3/25. I believe this is over 20 vehicles with Krieger Ford since then and my 3 kids have gotten cars here as well. I want to personally thank Carl Easley. He has been our car salesman for over 15 years. My lease was not up until 8/3/25 but he reached out early to get special pricing and better financial incentives. Carl is amazing. He makes the whole process easy and very easy to understand the financial numbers. I want to personally thank him and will continue to keep coming back because of Carl!!!! I also want to thank Bryan Harvel who was a new face for me at Krieger Ford from the finance team. He also did a great job and I enjoyed getting to know him personally. The closing process went very smooth and was easy to understand. Thanks again to Carl and Bryan!!!!!!! Dr. Katula
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's incredible, Dr. Katula! We're absolutely thrilled to hear about your long-standing relationship with Krieger Ford, going all the way back to the 1980s. Over 20 vehicles for your family and yours is a testament to the trust you place in us, and we truly value your loyalty. We're especially delighted to hear your high praise for Carl Easley. It's clear he goes above and beyond, and we're incredibly proud to have him on our team. Knowing he reached out early to secure special pricing and better incentives, and that he makes the whole process so easy to understand, is exactly what we strive for. Your commitment to coming back because of Carl means the world to us! It's also great to hear about your positive experience with Bryan Harvel from our finance team. We're glad he made the closing process smooth and easy to understand, and that you enjoyed getting to know him. Thank you again for your wonderful feedback, Dr. Katula, and for being such a valued part of the Krieger Ford family!
Purchasing a vehicle, whether new or pre-owned, from
Purchasing a vehicle, whether new or pre-owned, from Krieger Ford is such a rewarding process. Carl was our salesman and his knowledge of the vehicles made our decision very easy. Bryan was very helpful explaining the financials. Previously, we have always purchased a new vehicle from Krieger Ford. This was our first time purchasing a pre-owned vehicle.
Purchasing a vehicle, whether new or pre-owned, from
Purchasing a vehicle, whether new or pre-owned, from Krieger Ford is such a rewarding process. Carl was our salesman and his knowledge of the vehicles made our decision very easy. Bryan was very helpful explaining the financials. Previously, we have always purchased a new vehicle from Krieger Ford. This was our first time purchasing a pre-owned vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Since it was my first time leasing a new car by myself
Since it was my first time leasing a new car by myself and first time working with Carl, I was apprehensive, but he made the entire process seem so easy. I appreciated his suggestions and advice and felt no pressure. My husband and I have leased cars from Krieger for over 20 years and have always been pleased with the service and staff.
Since it was my first time leasing a new car by myself
Since it was my first time leasing a new car by myself and first time working with Carl, I was apprehensive, but he made the entire process seem so easy. I appreciated his suggestions and advice and felt no pressure. My husband and I have leased cars from Krieger for over 20 years and have always been pleased with the service and staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Carl made your first solo leasing experience so smooth and stress-free! We understand that going through the process alone for the first time can be a bit daunting, and we're thrilled that Carl's suggestions and advice helped you feel at ease and unpressured. We truly appreciate your loyalty over the past 20 years and are so glad that you and your husband have consistently been pleased with our service and staff here at Krieger. We look forward to continuing to assist you with all your automotive needs for many years to come!
Carl was great to work with, even got me a better finance
Carl was great to work with, even got me a better finance rate on the vehicle and fought for my rebates. Very patient and understanding, walked me through each step carefully. Would definitely go back to him for my next one.
Carl was great to work with, even got me a better finance
Carl was great to work with, even got me a better finance rate on the vehicle and fought for my rebates. Very patient and understanding, walked me through each step carefully. Would definitely go back to him for my next one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's fantastic to hear! It sounds like Carl really went above and beyond to get you a better finance rate and secure those rebates. We're so glad he was patient and understanding, and took the time to carefully walk you through each step. It's always our goal to make the process as smooth and beneficial as possible, and we're thrilled that Carl delivered on that. We look forward to seeing you back for your next vehicle!
We have been customers of Krieger Ford for many years.
We have been customers of Krieger Ford for many years. Our last four vehicles were purchased there. Our salesman Carl is very knowledgeable, courteous and very patient. The service department is amazing. We are happy to be part of the Krieger family. So excited to be driving my new 2025 Ford Explorer Platinum.
We have been customers of Krieger Ford for many years.
We have been customers of Krieger Ford for many years. Our last four vehicles were purchased there. Our salesman Carl is very knowledgeable, courteous and very patient. The service department is amazing. We are happy to be part of the Krieger family. So excited to be driving my new 2025 Ford Explorer Platinum.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's fantastic to hear! It sounds like you've had consistently positive experiences with Krieger Ford, and it's clear why you keep going back. It's wonderful that Carl has made your car-buying process so enjoyable with his knowledge, courtesy, and patience. A great salesperson truly makes all the difference! And it's equally great to know that the service department is amazing, as reliable service is key to long-term satisfaction. Congratulations on your new 2025 Ford Explorer Platinum! Enjoy hitting the road in your new vehicle.
Buying a car can feel overwhelming, but my experience at
Buying a car can feel overwhelming, but my experience at Krieger Ford was smooth and enjoyable from start to finish. Carl Easley was welcoming right from the beginning. Looking to replace my 2014 Fusion, I wasn’t sure Ford offered a vehicle I wanted / could afford, but he took the time to listen to my needs, and introduced several options. There was no pressure to make a quick decision—just patience and support. If you're looking for a stress-free, educational and supportive car-buying experience, I highly recommend working with Carl Easley at Krieger Ford.
Buying a car can feel overwhelming, but my experience at
Buying a car can feel overwhelming, but my experience at Krieger Ford was smooth and enjoyable from start to finish. Carl Easley was welcoming right from the beginning. Looking to replace my 2014 Fusion, I wasn’t sure Ford offered a vehicle I wanted / could afford, but he took the time to listen to my needs, and introduced several options. There was no pressure to make a quick decision—just patience and support. If you're looking for a stress-free, educational and supportive car-buying experience, I highly recommend working with Carl Easley at Krieger Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear! We completely understand that buying a car can feel overwhelming, so we're thrilled that your experience at Krieger Ford was smooth and enjoyable from start to finish. It sounds like Carl Easley truly made a difference. We're proud that he was so welcoming, took the time to listen to your needs, and helped you explore options without any pressure. Providing a stress-free, educational, and supportive car-buying experience is exactly what we aim for. Thank you so much for highly recommending Carl and Krieger Ford. We really appreciate your kind words!
I have just purchased my first vehicle and Carl was
I have just purchased my first vehicle and Carl was fantastic at every step of the process. His vast experience and calmness made the entire purchase smooth and seamless. I will definitely recommend him and Krieger Ford to anyone, and will return when I need a new vehicle.
I have just purchased my first vehicle and Carl was
I have just purchased my first vehicle and Carl was fantastic at every step of the process. His vast experience and calmness made the entire purchase smooth and seamless. I will definitely recommend him and Krieger Ford to anyone, and will return when I need a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I've worked with Carl for several years now, purchasing
I've worked with Carl for several years now, purchasing multiple vehicles, and I can honestly say he is one of the best in the business. Most recently, he helped me with the purchase of a new SUV, and as always, the experience was smooth, professional, and pressure-free. Carl is knowledgeable, honest, and truly goes the extra mile to ensure his customers are happy—not just during the sale, but long after. I highly recommend him to anyone looking for a trustworthy and experienced car salesperson.
I've worked with Carl for several years now, purchasing
I've worked with Carl for several years now, purchasing multiple vehicles, and I can honestly say he is one of the best in the business. Most recently, he helped me with the purchase of a new SUV, and as always, the experience was smooth, professional, and pressure-free. Carl is knowledgeable, honest, and truly goes the extra mile to ensure his customers are happy—not just during the sale, but long after. I highly recommend him to anyone looking for a trustworthy and experienced car salesperson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear! We're thrilled that Carl has consistently provided you with such an outstanding experience at Krieger Ford. Carl truly embodies the dedication and professionalism we strive for with every customer. It's fantastic to know that his knowledge, honesty, and commitment to going the extra mile have made your multiple vehicle purchases, including your recent SUV, so smooth and pressure-free. Building long-term relationships and ensuring our customers are happy long after they drive off the lot is exactly what we aim for. Thank you for sharing your high recommendation! We truly appreciate your continued business and trust in Carl and the Krieger Ford team.