Illini Nissan

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    October 28, 2019

    I've purchased from Illini Nissan a few times. My loyalty is actually to Gary in the service department. He's great and has watched over our family car... repairs for over a decade. I purchased a vehicle for my elderly mother with stage 4 breast cancer. I felt comfortable enough to let the staff know the situation. We sold them her Vehicle, decent price given for her vehicle. I shared with them that the goal was to get her into a car with a smaller payment to help with costs of caring for my father (her husband). I pretty much paid sticker price as they assured me this was a great price for this vehicle. I also let them know my goal, again, was to let my mom refi it after her vehicle was sold (and there was a reason we had to do it in this order). After beginning work with our credit union, we were unable to get the vehicle to appraise out at the sticker price. My finance person was a bit shocked as well, as she had never really known Nissan to do this. Won't happen again. AND make sure you ask if they have both keys BEFORE signing paperwork. It was given to us a few days later (after the first one fell apart after one day) but this honestly would've been a deal breaker.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving feedback. Please reach out to us at (217) 352-8910 so we may identify ways to improve your experience.

  • 5.0 out of 5
    September 30, 2019

    Andy and Zach were great. They went above and beyond to make our experience a good one. Will definitely do business with them in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • June 12, 2018

    Found the car we wanted and drove over an hour to go see it at Illini Nissan...My wife and I were met by a friendly, helpful sales team and we drove away... with the car we wanted with no high pressure sales tactics and both sides happy with the deal...We would buy at Illini Nissan again and probably will...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for driving over, enjoy the Infiniti. Best combo Anniversary / Birthday purchase ever!

  • 5.0 out of 5
    September 5, 2019

    What a great experience we had at Illini Nissan!! Wes Billings was our salesman and he was very knowledgeable and fun to work with. The entire staff was... friendly and made us feel appreciated for being there. The Murano we purchased is perfect and we couldn’t be happier. ❤️

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2019

    Dave and Lori were amazing through the whole process. I’m an out of town buyer with a crazy work schedule. They were very accommodating and helpful!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jake, we're so glad that we were able to go above and beyond your expectations!

  • 5.0 out of 5
    August 14, 2019

    I've recently bought a Nissan LEAF Plus SV with Patrick Kenney as the salesperson who specializes in this zero-emission electric model. I could not have... had a better experience. Anyone who has entered the electric market knows that buyers of all-electric vehicles are environmental pioneers and Patrick is an expert, enthusiastic guide into this new terrain. He didn't just give me a demo and take me for a test drive; he worked through all aspects of the model, the kinds of adjustments a driver needs to make to this new technology. He also recommended a slew of great support apps and drew on his own experience as a LEAF driver too. I am in awe of the time and trouble he has taken to make my experience of the LEAF a happy one and indeed, I'm delighted. My impression is that this is a small enough dealership for all the personnel to be really invested in client satisfaction. I recommend Patrick and all other members of the team in the strongest possible terms: they're GREAT and deserve 5 stars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Illini Nissan. Thank you again for the great rev...iew!

  • 5.0 out of 5
    July 27, 2019

    The team at Nissan Illini was great very helpful and make sure you are comfortable through the whole buying process. Bill Green was my salesman great guy... very knowledgeable and helpful. I would highly recommend him for your buying needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Illini Nissan

  • 5.0 out of 5
    July 10, 2019

    I just bought a new 2019 Nissan Murano (7/8/19). My Product Specialist, Zach Bensyl, did a great job working with me, answering my questions and providing... me with timely, essential information that helped inform my decision to buy the Murano (I test drove 7 other cars). There was no pressure and Zach had an excellent demeanor that was totally consistent pre-sale and post-sale.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy you found Zach to be so supportive during your experience here at Illini Nissan. We always strive to provide top quality service to every ...guest, and are pleased to hear that you enjoyed your experience here! Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    July 4, 2019

    I shopped around and I got the best price for my trade in and a beautiful 2018 Murano for a reasonable price. I would buy a car from Illini Nissan again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to read such a great review about Illini Nissan! Our team strives to deliver an excellent experience, and are glad you found this to b...e the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    June 12, 2019

    I can't say enough good things about working with Wes to purchase a new car. He's fun, efficient and works hard to find you exactly what you want. I... will most definitely be a repeat customer!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with Wes! Thank you again for the great review!

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