Germain Ford

I received excellent service from Zach. He was knowledgeable, helpful and very efficient. He was also patient and answered every question my wife and I had about the vehicle we purchased. I would rate Zach and everyone else we had interactions with at Germain as 5 stars! Thanks again Zach!

Needed a lot of work done on my 2012 Explorer and Kaitlynne my service advisor was a game chnager in making sure my concerns were addressed and resolved. Clear and consistent communication throughout the entire process. I highly recommend Kaitlynne for all your service needs!

The best new car buying experience we had yet ! Sasha is a excellent sales man and was very helpful

Prompt, professional auto service with excellent customer service. Torrey was especially helpful and patient answering my questions. Over a decade of consistent excellent care from Germaine Ford on Sawmill Rd.

Justin is the best. This is the 2nd vehicle I’ve purchased from him and it won’t be the last.

GRATE PEOPLE A GREAT PLACE TO BUY A CAR OR TRUCK THANKS .WONDERFUL NICE CAR LOT EASY TO LOOK AT CARS AND CARS ARE VERY CLEAN AND POLISHED UP

Great service department! Car was fixed as promised and on time. Very professional atmosphere and courteous service.

We are treated very well by Scott Cropper and will continue to deal with Germain

This review is just for the service department. If you value your time and pocket don’t bring your car here. They had my car for 11 days because they improperly replaced my purge valve and it malfunctioned on my way home from the dealership after my first visit, which caused my check engine light to come on and odd noises. When I took it back the second time I only heard from Mike when I reached out first. Never tried to take the time to explain to me what happened and immediately placed blame on me as to why the check engine light came on my way home and that there was no way it was something they did. (Convenient, right?) I would try to call him, straight to voicemail, I would text him, wouldn’t hear back for almost hours. Anytime I asked when my car would be ready to take home I basically just got several different versions of “I don’t know”. After almost 11 days I had enough, paid off the car because there wasn’t much left owed (hence why I also didn’t want to dump more $ into it for whatever they had up their sleeves) and traded it into Byers Subaru down the street. Also, 60% of my bill was labor which is hilarious because they didn’t even perform most of the labor properly. I feel ripped off and overall so stupid for coming here. It sucks to spend almost a thousand dollars to not feel like a priority at all.

This review is just for the service department. If you value your time and pocket don’t bring your car here. They had my car for 11 days because they improperly replaced my purge valve and it malfunctioned on my way home from the dealership after my first visit, which caused my check engine light to come on and odd noises. When I took it back the second time I only heard from Mike when I reached out first. Never tried to take the time to explain to me what happened and immediately placed blame on me as to why the check engine light came on my way home and that there was no way it was something they did. (Convenient, right?) I would try to call him, straight to voicemail, I would text him, wouldn’t hear back for almost hours. Anytime I asked when my car would be ready to take home I basically just got several different versions of “I don’t know”. After almost 11 days I had enough, paid off the car because there wasn’t much left owed (hence why I also didn’t want to dump more $ into it for whatever they had up their sleeves) and traded it into Byers Subaru down the street. Also, 60% of my bill was labor which is hilarious because they didn’t even perform most of the labor properly. I feel ripped off and overall so stupid for coming here. It sucks to spend almost a thousand dollars to not feel like a priority at all.