Reviews

Average Ratings

4.9
143 lifetime reviews.
  • Great customer service and delivery on my new SUV!

    Went to Germain to look at an Expedition that was at a great price but had yet to be processed in as they'd just received it on trade. My salesman...

    Dealer Response

    Congratulations, Brent! Germain Ford and Bo appreciate your business and for allowing us to earn such a glowing review. It is wonderful that you ...


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    Went to Germain to look at an Expedition that was at a great price but had yet to be processed in as they'd just received it on trade. My salesman, Bo Stranzin, was very accommodating and up front about what my options were. I ended up purchasing the vehicle with the condition of bringing the car up to retail condition (new tires, service, etc) and Germain did not disappoint! Excellent service and repairs have me confident this truck is good to go for a long time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations, Brent! Germain Ford and Bo appreciate your business and for allowing us to earn such a glowing review. It is wonderful that you were so satisfied with Bo and the delivery of your vehicle. We know how important of a decision it is and thank you for taking the time to share your experience with us. Enjoy!


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  • Professional/No Hassle Purchase

    Highly recommend Germain Ford, had a great expierience purchasing a new Mustang GT recently. Recommend Joe Deluca in sales, he will provide all in...

    Dealer Response

    Thank you for your wonderful review. Joe Deluca is a valued employee who personifies the selling experience we want to be conveyed. We hope that y...


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    Highly recommend Germain Ford, had a great expierience purchasing a new Mustang GT recently. Recommend Joe Deluca in sales, he will provide all information, answer any questions regarding the sale!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful review. Joe Deluca is a valued employee who personifies the selling experience we want to be conveyed. We hope that you continue to allow Germain Ford and Joe to serve you and your automotive needs.


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  • JayDee Bravard is an amazing customer service rep!

    JayDee Bravard was a very helpful sales associate. He took the time to walk the car with me prior to our test drive. He was very informative and ...

    Dealer Response

    We are so pleased that Jaydee provided such excellent customer service throughout your car buying experience. Thank you for your recommendation an...


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    JayDee Bravard was a very helpful sales associate. He took the time to walk the car with me prior to our test drive. He was very informative and not pushy. I would highly recommend you ask for Jaydee Bravard personally while at Germain Ford of Columbus- off Sawmill Rd

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so pleased that Jaydee provided such excellent customer service throughout your car buying experience. Thank you for your recommendation and taking the time to leave us such a glowing review. Germain Ford and Jaydee appreciates your business and looks forward to meeting with you again. Enjoy!


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  • Great experience!

    I am normally very hesitant buying a used car from a dealer but this is one of the best experiences I have had. The salesman, Jerry, was so very ...

    Dealer Response

    We are so thrilled you had such a great experience visiting Germain Ford. Thank you for allowing Jerry to earn your business and for taking the ti...


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    I am normally very hesitant buying a used car from a dealer but this is one of the best experiences I have had. The salesman, Jerry, was so very helpful. I am very pleased with the car we purchased and with the interaction at the dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so thrilled you had such a great experience visiting Germain Ford. Thank you for allowing Jerry to earn your business and for taking the time to leave us such a kind review. With the holiday months approaching we hope you have safe travels and many happy miles in your new vehicle.


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  • New Mustang Purchase

    I came in just to price out a new Mustang because they had one I really liked. Joe Deluca met me inside and was outstanding. He showed me the vehi...

    Dealer Response

    Thank you so much for taking the time to leave us some comments. We are thrilled that you gave us the pleasure of working with you and assisting y...


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    I came in just to price out a new Mustang because they had one I really liked. Joe Deluca met me inside and was outstanding. He showed me the vehicle, answered all my questions and was able to get me an accurate price on the new vehicle and my trade. Between him and the managers and financing, they did so much for me. They jumped through hoops to get me the best price for the deal and got me my dream car! I would highly recommend Joe, and the entire Germain dealership to anyone in the market for a new car. Definitely a customer for life now.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave us some comments. We are thrilled that you gave us the pleasure of working with you and assisting you in your search. Your kind words mean the world to us - you are why we do what we do. Enjoy your Mustang!


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  • Purchase of my new Taurus SHO

    Mark Sandel was great. He was extremely knowledgeable and helpful. The whole process was a really good experience. This is my third car purchase f...

    Dealer Response

    David, it was a pleasure working with you! We are thrilled that your experience with us was a good one and we look forward to serving you again in...


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    Mark Sandel was great. He was extremely knowledgeable and helpful. The whole process was a really good experience. This is my third car purchase from Germain. I would never do business anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    David, it was a pleasure working with you! We are thrilled that your experience with us was a good one and we look forward to serving you again in the future. Please know that your kind words mean so much to us here at Germain Ford. Enjoy your new vehicle!


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  • Tops in Central Ohio!

    Today we purchased our third car from Germain Ford. It was transparent and no hassles. Jerry Votaw worked with us this time and couldn't have been...

    Dealer Response

    Thank you so very much, Michael. To hear that you've purchased your last 3 vehicles from us and have been coming to our Service Department for ove...


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    Today we purchased our third car from Germain Ford. It was transparent and no hassles. Jerry Votaw worked with us this time and couldn't have been more cordial through the whole process. This is the only place in town we've had our Fords serviced over the past 20 years. Dan, Dean and the rest of the service team keep us coming back. They are tops in Central Ohio!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so very much, Michael. To hear that you've purchased your last 3 vehicles from us and have been coming to our Service Department for over 20 years, well, that's the biggest compliment! Thank you for trusting us and for being so loyal. We are lucky to have you part of our Germain Ford Family! Enjoy your newest Ford!


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  • Mark Sandel

    Mark Sandel, my sales rep, really made the buying experience trouble free and painless. Very professional, no pressure whatsoever and made me trul...

    Dealer Response

    John, thank you so much for taking the time to give us some feedback on your experience here with us. We are incredibly lucky to have Mark and we'...


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    Mark Sandel, my sales rep, really made the buying experience trouble free and painless. Very professional, no pressure whatsoever and made me truly feel he had only my best interests in mind. Because of Mark, I really did not look anywhere else for my needs in buying a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    John, thank you so much for taking the time to give us some feedback on your experience here with us. We are incredibly lucky to have Mark and we're glad you felt the same way. Please know that we're always here for you and we look forward to seeing you again. We hope that you enjoy your vehicle. Thanks again for your kind words!


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  • Pleased with my purchase.

    Because of a previous bad experience with a Ford product, my husband and I were leery of purchasing another Ford despite having been Ford owners f...

    Dealer Response

    Eva, thank you so much for your kind words. We are so happy that your experience with us was so great! We hope that you enjoy your new Ford for ye...


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    Because of a previous bad experience with a Ford product, my husband and I were leery of purchasing another Ford despite having been Ford owners for over 25years. Because Of a rental experience with a Ford Escape, I decided to stop in to talk to someone at Germain. That day I met Mark Sandel. Mark is the reason we ended up purchasing from Germain Ford in Dublin. His ability to make me feel like he cared by recalling details and getting ahead of anything that I might take issue with convinced me to purchase a car from him. The car came in with a damaged mirror which Mark arranged to have replaced before I could comment on it. Mark also listened to me say that I was not a fan of pushy upsells of extended warranties and made sure that I did not have to endure that during closing. Overall, my experience with Mark Sandel turned my previous negative impression of car salesmen into a more positive one. I would definitely purchase from him again if I needed another car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Eva, thank you so much for your kind words. We are so happy that your experience with us was so great! We hope that you enjoy your new Ford for years to come and we look forward to assisting you again in the future. We are thrilled to have you part of our Germain Ford Family.


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  • Great customer service

    We came to the dealership in search of the perfect vehicle for our family. Jason Soto worked with us for a prolonged period of time to ensure we r...

    Dealer Response

    Leyna, congratulations on your newest vehicle. It was a pleasure meeting and working with you! We are so happy that we were able to assist you in ...


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    We came to the dealership in search of the perfect vehicle for our family. Jason Soto worked with us for a prolonged period of time to ensure we received the exact car that met our needs and met our price range. Great customer service from everyone involved in our purchase, and I would definitely refer this dealership to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leyna, congratulations on your newest vehicle. It was a pleasure meeting and working with you! We are so happy that we were able to assist you in finding the perfect fit for you and your family! Thank you for your business and welcome to the Germain Ford Family!


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