Reviews
My process from start to finish was flawless.
My process from start to finish was flawless. It was very comfortable and there was no pressure at all. It was a fantastic experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this 5-star review of Germain Ford of Columbus! Take care!
Very helpful and professional, good with answering
Very helpful and professional, good with answering questions, highly recommend them in the future for service needs
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you again at Germain Ford of Columbus!
Excellent crew!
Excellent crew! Wonderful hospitality! Fantastic services! Imaginary experience! I Can't thank you enough GERMAIN!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hassan, thank you so much for the fantastic review! We're glad that our crew provided excellent service and made your experience memorable. Your kind words mean a lot to us at Germain Ford of Columbus. Drive safely, and we hope to see you again in the future!
Ford service
Showed up for a tire rotation and to get acouple seats checked not operating properly and i was helped by a gentleman Matt. Matt was quick to help me and get my truck in to be serviced. They fixed what they could and now waiting on a part be in acouple days. They was clear and professional and I had my daughter with me and he recommended the local food we could try while we waited.appreciate all Matt did. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynnie, thank you for the positive review! We're glad to hear that Matt provided quick and professional service during your visit. We appreciate your kind words and hope you enjoy trying out the local food recommendations while waiting for the part. Have a great day!
Great Service!
The representative was pleasant and courteous. He listened to me and offered good answers to my questions. The service performed was exactly what I asked for. The time in the shop was easily working the estimated timeframe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you for the great review! We're glad to hear that our representative provided excellent service and met your expectations. Your feedback is greatly appreciated. Have a wonderful day!
Helpful and Professional
Josh was very helpful and professional, and he arranged for one issue (a seat belt) to be covered under warranty. He also kept me updated throughout the visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, thank you for the great review! We're glad to hear that Josh provided helpful and professional service during your visit. We appreciate your business and hope to see you again at Germain Ford of Columbus!
I have dealt with Germain dealerships for years.
I have dealt with Germain dealerships for years. In Naples Fl. as well as here. I’ve never been more satisfied. Working with Michael was very easy. He was most accommodating. It’s always very quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephen, thank you for your continued support of Germain Ford! We're so glad to hear that Michael and the team have made your visits quick and easy. Your satisfaction is our top priority, and we look forward to serving you again in the future. Have a great day!
Josh and the others I’ve dealt with over the last 13-14
Josh and the others I’ve dealt with over the last 13-14 years have always treated us beyond fair. Never had to ask twice for anything. Costs consistently lower than expected. Everything well explained, quality of work is exceptional.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Walt, thank you for the review! We are so glad to hear that Josh delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Ford of Columbus!
Mike is professional and kind.
Mike is professional and kind. He knows his job very well. No trick or hidden fees. Purchasing process ran smoothly!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kyle, thank you for the kind words! We're glad to hear that Mike provided you with a smooth purchasing experience. Enjoy your new vehicle from Germain Ford of Columbus!
The collision center didn’t bother coming outside to look
The collision center didn’t bother coming outside to look at the damage prior to them taking it. Completely lacks any curiosity on keeping up on the progress of the vehicle, and in fact acts bothered when checking up on it. Then after well over a moth of having it the paint had a drip mark from the paint.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the lack of attention to detail and communication you experienced at our collision center. We strive to provide excellent service and it's disappointing that we fell short in this instance. I would like to personally assist you with resolving the paint issue on your vehicle and make things right, so please reach out to me at your earliest convenience. Thank you, Brianna Gingrich - Collision Center Manger - 614-383-4752