Reviews
Bruce Andree and Matt Shanks have done an amazing job of
Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership
Bruce Andree and Matt Shanks have done an amazing job of
Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
COME TO NAPLETON’S AUTO PARK OF URBANA!
COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10
COME TO NAPLETON’S AUTO PARK OF URBANA!
COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When Sam sat down with me he worked hard to find the car
When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience.
When Sam sat down with me he worked hard to find the car
When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love it there been going here for the last 20 years or
We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations.
We love it there been going here for the last 20 years or
We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We have had he worst experience at Napleton's.
We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+
We have had he worst experience at Napleton's.
We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sales person over talked about the wrong things.
Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle.
Sales person over talked about the wrong things.
Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Sam Samet went above and beyond with my new vehicle
Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam!
Sam Samet went above and beyond with my new vehicle
Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love our new Prius thank you Allyson and Napleton‘s
We love our new Prius thank you Allyson and Napleton‘s sales team for making the process so smooth!
We love our new Prius thank you Allyson and Napleton‘s
We love our new Prius thank you Allyson and Napleton‘s sales team for making the process so smooth!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Rachel, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!
I had a great experience buying my car from Ally!
I had a great experience buying my car from Ally! I couldn’t recommend her enough.
I had a great experience buying my car from Ally!
I had a great experience buying my car from Ally! I couldn’t recommend her enough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Matt, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
I love my new tundra!
I love my new tundra!! Thank you Ally for all the help! Go to Napleton’s and ask for her.
I love my new tundra!
I love my new tundra!! Thank you Ally for all the help! Go to Napleton’s and ask for her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tracey, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!