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Napleton's Auto Park Of Urbana

(3,355 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award 2018 consumer dealer award

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New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since September 2015.
EDWARD F. (ED) NAPLETON IS A THIRD-GENERATION AUTO DEALER. AT JUST 23 YEARS OF AGE ED BECAME THE YOUNGEST CAR DEALER IN THE UNITED STATES WHEN HE WAS AWARDED A PONTIAC DEALERSHIP IN BLUE ISLAND ILLINOIS. TODAY FOUR OF ED'S FIVE CHILDREN HAVE PROUDLY JOINED HIM IN PURSUING THE FAMILY BUSINESS AND HAVE A HAND IN THE COMPANY'S DAY-TO-DAY OPERATIONS. THE ED NAPLETON AUTOMOTIVE GROUP EMPLOYS OVER 1500 EMPLOYEES AND PROUDLY CONTRIBUTES TO THE COMMUNITIES THEY SERVE.

Service center

Phone number (217) 582-4180

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Nick Rice headshot
Nick Rice
Service Advisor
(15 reviews)
Matt Shanks headshot
Matt Shanks
Internet Sales Manager
(17 reviews)
Jamal Berry headshot
Jamal Berry
Sales Consultant
(7 reviews)
Emma Stoner headshot
Emma Stoner
Finance Manager
(6 reviews)
Nick Buhr headshot
Nick Buhr
Service Advisor
(5 reviews)
Paul Schook headshot
Paul Schook
Service Advisor
(5 reviews)
CJ Bailey headshot
CJ Bailey
Service Advisor
(4 reviews)
Bianca Bester headshot
Bianca Bester
Sales Consultant
(6 reviews)
Amy Burgin headshot
Amy Burgin
Service Advisor
(3 reviews)
Brandon Douglas headshot
Brandon Douglas
Service Advisor
(3 reviews)
Cordell Farries headshot
Cordell Farries
Sales Consultant
(3 reviews)
Devon Flint headshot
Devon Flint
Sales Consultant
(3 reviews)
Kami Hill headshot
Kami Hill
Service Advisor
(3 reviews)
Matt Odom headshot
Matt Odom
Toyota Service Director
(3 reviews)
Derek Scroggins headshot
Derek Scroggins
Service and Parts Director
(3 reviews)
Tyreese Smith headshot
Tyreese Smith
Sales Consultant
(3 reviews)
Bruce Andree headshot
Bruce Andree
Sales Consultant
(4 reviews)
Zachary Beckler headshot
Zachary Beckler
Service Advisor
(2 reviews)
Tyson Cook headshot
Tyson Cook
Finance Manager
(2 reviews)
Heather Delp headshot
Heather Delp
Service Advisor
(2 reviews)
Justin Key headshot
Justin Key
Service Manager
(2 reviews)
Scott Miller headshot
Scott Miller
Service Advisor
(2 reviews)
Ben Starks headshot
Ben Starks
Sales Consultant
(2 reviews)
LaDarius Taylor headshot
LaDarius Taylor
Sales Consultant
(2 reviews)
Logan Wilson headshot
Logan Wilson
Parts Manager
(2 reviews)
Michael Burton headshot
Michael Burton
Parts Manager
(1 review)
Laura Chambers headshot
Laura Chambers
CSI Coordinator
(1 review)
Ray Epley headshot
Ray Epley
Pre-Owned Sales Director
(1 review)
John Gadbury headshot
John Gadbury
Parts Director
(1 review)
Argjend Gizha headshot
Argjend Gizha
Finance Manager
(1 review)
Tom Kenner headshot
Tom Kenner
General Sales Manager
(1 review)
Jordan McDuffie headshot
Jordan McDuffie
Sales Consultant
(1 review)
Idris McPherson headshot
Idris McPherson
General Sales Manager
(1 review)
Ross Radke headshot
Ross Radke
Sales Consultant
(1 review)
Lance Roman headshot
Lance Roman
Sales Manager
(1 review)
Randy Sledge headshot
Randy Sledge
Finance Manager
(1 review)
Banessa Thomas headshot
Banessa Thomas
Service Advisor
(1 review)
Doug Vandenburgh headshot
Doug Vandenburgh
Service Advisor
(1 review)
Andre Gross headshot
Andre Gross
Sales Consultant
Jim Johnson headshot
Jim Johnson
Sales Consultant
Gabe Orengo headshot
Gabe Orengo
Sales Manager
Jared Ronduelas headshot
Jared Ronduelas
Sales Manager
Nick Savoie headshot
Nick Savoie
Sales Manager
Patrick Smith headshot
Patrick Smith
Sales Manager
Dax Widmar headshot
Dax Widmar
Sales Consultant
Bobby Williams headshot
Bobby Williams
Service Advisor

Reviews

(3,355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Bruce Andree and Matt Shanks have done an amazing job of

Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership

Bruce Andree and Matt Shanks have done an amazing job of

Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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COME TO NAPLETON’S AUTO PARK OF URBANA!

COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10

COME TO NAPLETON’S AUTO PARK OF URBANA!

COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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When Sam sat down with me he worked hard to find the car

When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience.

When Sam sat down with me he worked hard to find the car

When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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We love it there been going here for the last 20 years or

We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations.

We love it there been going here for the last 20 years or

We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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We have had he worst experience at Napleton's.

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+

We have had he worst experience at Napleton's.

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Sales person over talked about the wrong things.

Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle.

Sales person over talked about the wrong things.

Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Sam Samet went above and beyond with my new vehicle

Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam!

Sam Samet went above and beyond with my new vehicle

Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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We love our new Prius thank you Allyson and Napleton‘s

We love our new Prius thank you Allyson and Napleton‘s sales team for making the process so smooth!

We love our new Prius thank you Allyson and Napleton‘s

We love our new Prius thank you Allyson and Napleton‘s sales team for making the process so smooth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Rachel, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!

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I had a great experience buying my car from Ally!

I had a great experience buying my car from Ally! I couldn’t recommend her enough.

I had a great experience buying my car from Ally!

I had a great experience buying my car from Ally! I couldn’t recommend her enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Matt, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

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I love my new tundra!

I love my new tundra!! Thank you Ally for all the help! Go to Napleton’s and ask for her.

I love my new tundra!

I love my new tundra!! Thank you Ally for all the help! Go to Napleton’s and ask for her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Tracey, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!

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