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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award 2018 consumer dealer award

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New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Inventory

See all 686 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2015.
EDWARD F. (ED) NAPLETON IS A THIRD-GENERATION AUTO DEALER. AT JUST 23 YEARS OF AGE ED BECAME THE YOUNGEST CAR DEALER IN THE UNITED STATES WHEN HE WAS AWARDED A PONTIAC DEALERSHIP IN BLUE ISLAND ILLINOIS. TODAY FOUR OF ED'S FIVE CHILDREN HAVE PROUDLY JOINED HIM IN PURSUING THE FAMILY BUSINESS AND HAVE A HAND IN THE COMPANY'S DAY-TO-DAY OPERATIONS. THE ED NAPLETON AUTOMOTIVE GROUP EMPLOYS OVER 1500 EMPLOYEES AND PROUDLY CONTRIBUTES TO THE COMMUNITIES THEY SERVE.

Service center

Phone number (217) 582-4180

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Nick Rice headshot
Nick Rice
Service Advisor
(16 reviews)
Matt Shanks headshot
Matt Shanks
Internet Sales Manager
(13 reviews)
Jamal Berry headshot
Jamal Berry
Sales Consultant
(7 reviews)
Emma Stoner headshot
Emma Stoner
Finance Manager
(6 reviews)
Nick Buhr headshot
Nick Buhr
Service Advisor
(5 reviews)
Paul Schook headshot
Paul Schook
Service Advisor
(5 reviews)
CJ Bailey headshot
CJ Bailey
Service Advisor
(4 reviews)
Bianca Bester headshot
Bianca Bester
Sales Consultant
(7 reviews)
Cordell Farries headshot
Cordell Farries
Sales Consultant
(5 reviews)
Devon Flint headshot
Devon Flint
Sales Consultant
(13 reviews)
Matt Odom headshot
Matt Odom
Toyota Service Director
(4 reviews)
Derek Scroggins headshot
Derek Scroggins
Service and Parts Director
(5 reviews)
Bruce Andree headshot
Bruce Andree
Sales Consultant
(3 reviews)
Amy Burgin headshot
Amy Burgin
Service Advisor
(3 reviews)
Tyson Cook headshot
Tyson Cook
Finance Manager
(4 reviews)
Brandon Douglas headshot
Brandon Douglas
Service Advisor
(3 reviews)
Kami Hill headshot
Kami Hill
Service Advisor
(3 reviews)
Justin Key headshot
Justin Key
Service Manager
(3 reviews)
Tyreese Smith headshot
Tyreese Smith
Sales Consultant
(3 reviews)
Logan Wilson headshot
Logan Wilson
Parts Manager
(3 reviews)
Zachary Beckler headshot
Zachary Beckler
Service Advisor
(2 reviews)
Heather Delp headshot
Heather Delp
Service Advisor
(2 reviews)
Tom Kenner headshot
Tom Kenner
General Sales Manager
(2 reviews)
Idris McPherson headshot
Idris McPherson
General Sales Manager
(2 reviews)
Scott Miller headshot
Scott Miller
Service Advisor
(2 reviews)
Jared Ronduelas headshot
Jared Ronduelas
Sales Manager
(3 reviews)
Ben Starks headshot
Ben Starks
Sales Consultant
(2 reviews)
LaDarius Taylor headshot
LaDarius Taylor
Sales Consultant
(2 reviews)
Michael Burton headshot
Michael Burton
Parts Manager
(1 review)
Laura Chambers headshot
Laura Chambers
CSI Coordinator
(1 review)
Ray Epley headshot
Ray Epley
Pre-Owned Sales Director
(1 review)
John Gadbury headshot
John Gadbury
Parts Director
(1 review)
Argjend Gizha headshot
Argjend Gizha
Finance Manager
(1 review)
Jordan McDuffie headshot
Jordan McDuffie
Sales Consultant
(1 review)
Gabe Orengo headshot
Gabe Orengo
Sales Manager
(1 review)
Ross Radke headshot
Ross Radke
Sales Consultant
(1 review)
Lance Roman headshot
Lance Roman
Sales Manager
(1 review)
Nick Savoie headshot
Nick Savoie
Sales Manager
(2 reviews)
Randy Sledge headshot
Randy Sledge
Finance Manager
(1 review)
Patrick Smith headshot
Patrick Smith
Sales Manager
(2 reviews)
Banessa Thomas headshot
Banessa Thomas
Service Advisor
(1 review)
Doug Vandenburgh headshot
Doug Vandenburgh
Service Advisor
(1 review)
Andre Gross headshot
Andre Gross
Sales Consultant
Jim Johnson headshot
Jim Johnson
Sales Consultant
Dax Widmar headshot
Dax Widmar
Sales Consultant
Bobby Williams headshot
Bobby Williams
Service Advisor

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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We were very happy with the treatment we received.

We were very happy with the treatment we received. Bianca was very knowledgeable about the vehicle and made sure all of our questions were addressed.

We were very happy with the treatment we received.

We were very happy with the treatment we received. Bianca was very knowledgeable about the vehicle and made sure all of our questions were addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton's Auto Park of Urbana. We hope you have a great day!

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Ally was very helpful with me when I was trying to buy a

Ally was very helpful with me when I was trying to buy a car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. I apologized to Ally for my earlier disrespect to her when I tried to buy a vehicle in last year. She was very understanding. I hope I have the opportunity to buy a car from her in the future. She really did her best to get the car at the price I was comfortable with. Thank you

Ally was very helpful with me when I was trying to buy a

Ally was very helpful with me when I was trying to buy a car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. I apologized to Ally for my earlier disrespect to her when I tried to buy a vehicle in last year. She was very understanding. I hope I have the opportunity to buy a car from her in the future. She really did her best to get the car at the price I was comfortable with. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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What a wonderful experience from being to end!

What a wonderful experience from being to end! We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for coming in to test drive. We were unable to schedule due to our family’s schedule, but I showed up first thing Thursday morning unscheduled and was greeted and taken to a very helpful salesperson, Colleen. She handled the rest of my purchase with ease and grace. The entire staff was a total class act. Thank you to everyone at Napletons.

What a wonderful experience from being to end!

What a wonderful experience from being to end! We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for coming in to test drive. We were unable to schedule due to our family’s schedule, but I showed up first thing Thursday morning unscheduled and was greeted and taken to a very helpful salesperson, Colleen. She handled the rest of my purchase with ease and grace. The entire staff was a total class act. Thank you to everyone at Napletons.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Had the best experience working with Nick Rice while

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Had the best experience working with Nick Rice while

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Unprofessional, under staffed.

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service.

Unprofessional, under staffed.

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had a highly disappointing experience with Napleton’s.

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. The facility recommended that I contact Napleton’s for further assistance. Upon reaching out to Napleton’s, I was assured that the repair was covered under warranty and was scheduled for an appointment. However, after bringing my vehicle in a week later, I was informed midway through the day that the repair would not, in fact, be covered. Additionally, I was quoted an excessively high price—significantly above the estimate provided by the original repair shop. This experience was a complete waste of time and incredibly frustrating. Napleton’s pricing is unreasonably high, and their lack of accuracy in assessing warranty coverage is unacceptable. They should ensure they have the correct information before advising customers on coverage to prevent unnecessary inconvenience.

I had a highly disappointing experience with Napleton’s.

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. The facility recommended that I contact Napleton’s for further assistance. Upon reaching out to Napleton’s, I was assured that the repair was covered under warranty and was scheduled for an appointment. However, after bringing my vehicle in a week later, I was informed midway through the day that the repair would not, in fact, be covered. Additionally, I was quoted an excessively high price—significantly above the estimate provided by the original repair shop. This experience was a complete waste of time and incredibly frustrating. Napleton’s pricing is unreasonably high, and their lack of accuracy in assessing warranty coverage is unacceptable. They should ensure they have the correct information before advising customers on coverage to prevent unnecessary inconvenience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Steve is a bad salesman and he give u car that’s he

Steve is a bad salesman and he give u car that’s he trying sell not the car u want

Steve is a bad salesman and he give u car that’s he

Steve is a bad salesman and he give u car that’s he trying sell not the car u want

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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We had an incredible experience at Napleton's Auto Park

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above and beyond to ensure we found the perfect car. Their dedication and attention to detail were unmatched. They took the time to thoroughly explain the differences between models, features, and pricing, making sure we understood all of our options. The customer service was a solid 10/10, and the pricing was just as impressive. If you're looking for a stress-free and enjoyable car-buying experience, we highly recommend Napleton's Auto Park of Urbana. Huge thanks to Alex, Mahd, and Devin for making this such a smooth and positive experience!

We had an incredible experience at Napleton's Auto Park

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above and beyond to ensure we found the perfect car. Their dedication and attention to detail were unmatched. They took the time to thoroughly explain the differences between models, features, and pricing, making sure we understood all of our options. The customer service was a solid 10/10, and the pricing was just as impressive. If you're looking for a stress-free and enjoyable car-buying experience, we highly recommend Napleton's Auto Park of Urbana. Huge thanks to Alex, Mahd, and Devin for making this such a smooth and positive experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Go to Sam….

Go to Sam…. Awesome Customer service … Very Nice and informative… He goes above and beyond…

Go to Sam….

Go to Sam…. Awesome Customer service … Very Nice and informative… He goes above and beyond…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I was deeply disappointed with how I was treated last

I was deeply disappointed with how I was treated last month at Napleton Toyota. There was outright misrepresentation of the process of purchasing my leased vehicle, which I easily discovered once I left the dealership, and made a phone call. I had always been happy with how Napleton treated me until this time. I will no longer be doing business there and I will make sure that my colleagues know of my experience.

I was deeply disappointed with how I was treated last

I was deeply disappointed with how I was treated last month at Napleton Toyota. There was outright misrepresentation of the process of purchasing my leased vehicle, which I easily discovered once I left the dealership, and made a phone call. I had always been happy with how Napleton treated me until this time. I will no longer be doing business there and I will make sure that my colleagues know of my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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