Reviews
Friendly
Don was very friendly and he took his time and showed me all the different features in each vehicle. I will be recommending him to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly
Don was very helping when it came to picking out a car. He definitely knows his Toyotas. Would definitely recommend him to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Relaxing
The sales team at napletons Volkswagen in urban were the most professional and courteous salesmen that I’ve every dealt with. There wasn’t a lot of pressure but always trying to meet my wants and needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience
I had a truly excellent car-buying experience with Idris McPherson and the rest of his team at Napleton. Idris knew I wanted a manual transmission GTI, and for several weeks kept on the look-out for one to pop up; when it did, he was patient and gracious in all interactions and not pushy in the least. He provided outstanding knowledge and customer service, coupled with a very professional and easy-to-work-with demeanor. I truly appreciate Idris’s hard work on this sale. And shout out to Larry, the best paperwork guy in the business!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good customer service
Kevin was an excellent salesman and my daughter got the car of her dreams. I will be back to look at more VW Beetles. Thanks
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great dealership and great experience.
Kevin and Derrick go above and beyond for their customers and truly want to give a great experience. They're dedicated to getting the exact vehicle you're looking for and making sure you have a better deal than any other dealer can provide. Will definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Our experience with trading cars at Napleton VW in Urbana was very nice. Kevin was very helpful and courteous. Living about 80 miles away, Kevin and the Napleton VW team always fix us up with a nice loaner so that we can shop or dine while our vehicle is being serviced. One thing I really appreciate about Kevin is that if he's not 100% sure of some question I might have, he checks it out and gets back to me asap. Some previous dealerships and salespeople would just tell me anything regardless of the accuracy of what the told me. Kevin is very good to take my phone calls if I have any questions. If he is with a customer when I call, he always gets back to me in a timely manner. Our experience with Kevin Abrams and the whole team at Napleton VW of Urbana, IL has been really good. I would have no qualms about sending family or friends to work on a car purchase with Kevin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got exactly what we wanted for our family!
Kevin was a huge help in getting us the minivan we wanted at the price we could manage. My kids were happy with the DVD option and my wife and I appreciate the service Kevin offered. The time and effort he put forth to find what we wanted was exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My first purchase of vehicle
Kevin was so nice and helpful when I bought my first car, VW Tiguan. I strongly recommend him if you are considering to get a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kevin is amazing
Kevin worked with my family and I to get us exactly what we antes in our price range. We love our vechile and Napoleons is great! We love the free car wash and they also do all of our oil changes. I will never shop any where else for a vechile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car