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Napleton's Auto Park Of Urbana

(3,365 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,365 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Friendly

Don was very friendly and he took his time and showed me all the different features in each vehicle. I will be recommending him to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly

Don was very helping when it came to picking out a car. He definitely knows his Toyotas. Would definitely recommend him to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Relaxing

The sales team at napletons Volkswagen in urban were the most professional and courteous salesmen that I’ve every dealt with. There wasn’t a lot of pressure but always trying to meet my wants and needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

I had a truly excellent car-buying experience with Idris McPherson and the rest of his team at Napleton. Idris knew I wanted a manual transmission GTI, and for several weeks kept on the look-out for one to pop up; when it did, he was patient and gracious in all interactions and not pushy in the least. He provided outstanding knowledge and customer service, coupled with a very professional and easy-to-work-with demeanor. I truly appreciate Idris’s hard work on this sale. And shout out to Larry, the best paperwork guy in the business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good customer service

Kevin was an excellent salesman and my daughter got the car of her dreams. I will be back to look at more VW Beetles. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership and great experience.

Kevin and Derrick go above and beyond for their customers and truly want to give a great experience. They're dedicated to getting the exact vehicle you're looking for and making sure you have a better deal than any other dealer can provide. Will definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience!

Our experience with trading cars at Napleton VW in Urbana was very nice. Kevin was very helpful and courteous. Living about 80 miles away, Kevin and the Napleton VW team always fix us up with a nice loaner so that we can shop or dine while our vehicle is being serviced. One thing I really appreciate about Kevin is that if he's not 100% sure of some question I might have, he checks it out and gets back to me asap. Some previous dealerships and salespeople would just tell me anything regardless of the accuracy of what the told me. Kevin is very good to take my phone calls if I have any questions. If he is with a customer when I call, he always gets back to me in a timely manner. Our experience with Kevin Abrams and the whole team at Napleton VW of Urbana, IL has been really good. I would have no qualms about sending family or friends to work on a car purchase with Kevin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Got exactly what we wanted for our family!

Kevin was a huge help in getting us the minivan we wanted at the price we could manage. My kids were happy with the DVD option and my wife and I appreciate the service Kevin offered. The time and effort he put forth to find what we wanted was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My first purchase of vehicle

Kevin was so nice and helpful when I bought my first car, VW Tiguan. I strongly recommend him if you are considering to get a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kevin is amazing

Kevin worked with my family and I to get us exactly what we antes in our price range. We love our vechile and Napoleons is great! We love the free car wash and they also do all of our oil changes. I will never shop any where else for a vechile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.