Washington Ford

You might seek out a Ford Certified Pre-Owned vehicle in order to have greater peace of mind with the expectation that you will purchase a quality used... car. In Ford’s words, “The Ford Certified Pre-Owned Program takes the risk out of buying a previously owned vehicle.” Unfortunately, don’t expect to pay a premium in return for that quality assurance if the CPO inspection was performed by Washington Ford. On my 2014 CPO Explorer I originally noticed that the liftgate was misaligned the day I purchased the car. According to line item 27, “Doors, Hood, Decklid/Tailgate Alignment”, of the CPO checklist, the liftgate alignment should have been explicitly check and corrected in order to receive certification. This clearly went unnoticed despite being certified as the left side stuck out about 1”. Fast forward to present day 8mo later and my liftgate has rust bubbles penetrating the exterior. After taking the car to a local Ford dealer, they noticed that the liftgate has been unprofessionally patched (not to Ford quality) and where it was damaged is now experiencing rust. With this information I reached out to Washington Ford since this was not a disclosed issue when the vehicle was purchased despite line item 26 of the CPO inspection calling for a “Doors, Hood, Decklid/Tailgate and Roof Inspection” and being that I had a documented issue with the liftgate previously. It was requested that I drive to Washington Ford (5hrs round trip) in order for their people to inspect the liftgate. Upon doing so, the sales manager (not a service/warranty manager) looked at the liftgate and claimed that “if the issue is less than the size of a credit card there is no problem.” Furthermore, he stated that he would still pass this vehicle as a CPO car despite seeing the flaws in the repair work. After a 15 minute debate of the sales manager, Kevin, contradicting himself whenever I would question his judgement on the issue, he ended the conversation claiming that he had “customers to deal with,” as if I was not a paying customer of Washington Ford. Ultimately he left me with two options, “trade it in for something we have that you think is clean enough for you, or get on the road.” To borrow another few quotes from Ford: “Before you hit the road in a Ford Certified Pre-Owned vehicle, we put every car, truck, SUV and crossover to the test. Only the vehicles that pass our 172-point inspection become Ford Certified Pre-Owned (CPO) vehicles.” “Before any vehicle can be called a Ford Certified Pre-Owned vehicle, it must pass a stringent 172-point inspection. Factory-trained technicians recondition any component that does not meet program standards, or they replace it with only new Ford Motorcraft® or Ford Authorized Remanufactured Parts.” Kevin, the sales manager insisted that these quotes and their interpretations were merely my opinions despite the clear technical language written by Ford Motor Company regarding their CPO inspection. In conclusion, Washington Ford does not accurately and honestly inspect all of their CPO vehicles. If I could go back in time, I probably would not purchase another Ford due to the lack of accountability dealers are held to, but I ABSOLUTELY would not make a purchase from Washington Ford ever again based on their unwillingness to take responsibility for their shortcomings and treating a customer rudely in addition to being inconsiderate regarding the time and expense for me to make a 5hr drive for them to “inspect” my issue.

Went for a test drive earlier in the week and was ready to buy. Salesman told me it was getting late and to come back another day. Called a couple days... later and left a message, but the salesman never called me back. Called again and another salesman told me the car was no longer there. Either they sold the car or they sent it off to auction, but I would have appreciated at least a call back. Customer service is a joke.

Was very helpful through e-mail. He got back to in a reasonable time frame. Unfortunately the SUV I was interested in was sold.

I bought a $40k Certified Pre-Owned 2016 F150 Platinum, 1 week after i buy it, me and a friend notice some uneven body lines on the front end, hood, fender,... and bumper. Upon further investigation, the truck was hit bad in the front right corner, the truck has Taiwan replacement Headlight, you can see damage on the radiator support, the body bolts have all been removed. The dealership will not help whatsoever. Ford won't help, they keep saying its a Dealer problem. I have left multiple messages for all the managers with no call back since i asked about the issue. The truck was suppose to have gone through a CPO inspection, they refuse to give me the report from it, pre delivery checklist shows the truck had floor mats but it didn't, so how was it certified if that is part of the certification process? This all leads one to believe the truck was never put through the inspection process and just pushed through to make the certified pre-owned sale. After complaining for weeks, i finally got floor mats after 20 calls, this till does not address the main issue they will not help with. Never again will i buy a Ford from this experience. I've never seen such refusal to help a customer from any management. This truck was suppose to be accident free which is part of the certification process. Now i have a Platinum f150 with previous accident damage, and no one to help. Thanks Washington Ford!

I found this dealership online when searching for Lincoln Continentals used. It looked like it had a good selection, and it did. Brian contacted me when... I expressed interest and was helpful when I drove to check the cars out. Although I did not end up buying, he was helpful, low key and friendly throughout.

Absolutely the best place to buy a automobile. Curtious , professional & freindly every time. Dan , Kevin & Richard at the sales end are awesome and Mike... and his staff in service are amazing.

Washington Fords pricing and certification program makes them one of the best around when considering used cars.