Coleman Buick GMC

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4.4
(674 reviews)
Visit Coleman Buick GMC
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–5:30pm 9:00am–8:00pm
Tuesday 7:30am–5:30pm 9:00am–8:00pm
Wednesday 7:30am–5:30pm 9:00am–8:00pm
Thursday 7:30am–5:30pm 9:00am–8:00pm
Friday 8:00am–5:30pm 9:00am–6:00pm
Saturday 8:00am–2:00pm 9:00am–5:00pm
Sunday Closed Closed
New (609) 843-0836 (609) 843-0836
Used (609) 843-0882 (609) 843-0882
Service (609) 843-0886 (609) 843-0886

Inventory

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Special offers

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About our dealership

This seller has been on Cars.com since June 2005.
Coleman Buick GMC Cadillac has been is business since 1946. It was started with only the Buick franchise but has grown to include GMC & Cadillac vehicles. We are located in the GM Campus off Route 1 in Lawrenceville near the Quakerbridge Mall. Top 5 reasons to purchase a vehicle from Coleman Buick GMC are. Reputation we are a Third Generation Dealer. Family owned and operated for over 70 years. Courteous and Professional Staff a team who is here to assist in every facet of your purchase. Selection we carry a huge selection of both new and certified pre-owned vehicles.
WE ARE YOUR DEDICATED CADILLAC BUICK GMC DEALER IN LAWRENCEVILLE NJ

Service center

Phone number (609) 843-0886

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

4.4
(674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coleman Buick GMC from DealerRater.

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5.0

This truly is an amazing car dealership.

This truly is an amazing car dealership. I bought a certified pre owned Buick suv at another dealership two months ago. Yesterday a check engine light came on. I was frantic as I only had the car for two months. I called Coleman as they are my local dealership. They fit me in the next day on a Saturday and repaired my vehicle. I’m impressed with the fact that they were willing to fit me in on a busy Saturday even though I didn’t purchase my vehicle there. Everybody there is always friendly and professional. You can tell that it is a family run dealership. I used to have a Chevy that I took there for service and I have always been completely satisfied as the team there in the service department always goes above and beyond. I left today with my vehicle washed, running perfectly and with a holiday pointsettia as a thank you from Coleman. Thank you for being absolutely amazing in the service department.

2.0

High pressure sales person.

High pressure sales person. Didn’t feel personable at all and would not recommend her.

Dealer response

Hi Andy, apologies that your experience at Coleman was less than satisfactory. That's surprising to hear because Jenna is one of our top sales associates. I would like to get some more information from you on what happened. Unfortunately I don't have your full name to look in our system for your phone number. Could you please call me directly to discuss, 609-895-8000 and ask for Kristina. Talk soon.

5.0

Excellent

My service very good. Martin was very helpful my sales person. We explained everything in gray detail.

5.0

I was completely satisfied with my service and experience

I was completely satisfied with my service and experience as always at Coleman. Thank yiu

5.0

Jeannette and the staff did a phenomenal job of going

Jeannette and the staff did a phenomenal job of going above and beyond for me!! A pluses all around

5.0

Phillip that works with Ed K.

Phillip that works with Ed K. Is to be commended on his knowledge of how things work in our GMC truck. He took his time to make me feel safe and secure of how things work. He never rushed us so he could go to lunch. He is very knowledgeable and has a wonderful sense of humor. Thank you for being so kind and patient.

4.0

Disappointed Service

car in for repairs was suppose to be in for 1 week it was there for 3 weeks made several calls, and didn't get return calls for a couple of days for updates.

5.0

In 1999 I was so lucky to have discovered this dealer....

In 1999 I was so lucky to have discovered this dealer. Between 1999 and 2012; I purchased 4 new vehicles from Coleman. I live within walking distance of serviced all of my vehicles. The sales experience, the quality of the service was always top notch. If there was an issue in service, it was handled. I cannot say anything was unsatisfactory at Coleman. However; I no longer own any GM vehicles not because Coleman caused a problem, but actually Mary Barra caused the problem. Mary Barra refused to warrant an issue that should have been covered under the GMPP, and then when the repair was covered by my auto insurance, Mary Barra refused to cover my $250 deductible. Drew Coleman offered to cover the deductible, but I refused to accept his offer. The folks at Coleman do the right thing.

1.0

Very discriminatory. Called Friday morning for an...

Very discriminatory. Called Friday morning for an appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, workers are hard to come by, so I was fine with waiting until Monday). Monday came and I get a phone call 9:30am stating that they refuse to service my vehicle. The “manager” could not give me a reason over the phone on why they refused service on my truck. They said the previous manager who no longer works there wrote that. When I went in to speak to the owner, he all of a sudden wasn’t there and the manager who I spoke on the phone with said he would be there at 10am. I was informed by another worker that the reason they refused my service was because I complain too much. With that being said, there were 3 cases I complained. All valid reasons. And the last being because they wrote they rotated my tires when they did not in fact rotate my tires. I find it very hard to believe that because of 3 complaints, they refuse service to my vehicle. I wasn’t going to write a review but after reading all the bad reviews about the manager in the service department, I think they are all right on point. Rude. I no longer will be directing anyone toward this GMC dealership. Poor management in the service department. Disappointing and Discriminatory. Corporate office has already been contacted and I will be sure to continue reviews all the way up to the BBB. No one should be treated the way I was by the former service manager and the current service manager.

Dealer response

Dear Ms. Foley, At Coleman we take customer satisfaction very seriously and hate to lose any customer. Through several complaints on your end, we diligently made every effort we could to ensure you were satisfied. We spoke with General Motors several times to accommodate your discontent and were even able to extend your warranty to maintain your satisfaction. However, even through the many efforts we’ve made it seemed that you continued to have disapproval with our service department. We feel that we have bent over backwards to keep you as a customer. Ultimately it came to a point of realization on our end, that although we don’t want any customer to leave we felt it would be better suited for you to get your vehicle serviced at another dealership/service center that may be a better fit for you and what you are looking for. As mentioned above we continued to do the right thing by you and always strived for 100% customer satisfaction, so I’m sorry but I am unsure about your claims stating that we were discriminatory in anyway. If you wish to elaborate, I would be more than willing to listen. At Coleman, we do not tolerate discrimination of any kind against our customers or employees. We hope that you are able to find a suitable location to service your vehicle and wish you all the best. Should you wish to discuss further please give me a call at 609-895-8000. Best Regards, Kristina

Consumer response

I believe this rating was to be anonymous. I don’t appreciate you addressing my name. I didn’t address any names, so I feel the respect should have been reciprocated. And as far as the complaints. They were all valid complaints and the last one was because I was told my tires were rotated, it was written down that they were rotated, and they never were. When I called it out at the dealership, I got attitude from the PREVIOUS manager. He was wrong and talking down to me as a female. The PREVIOUS manager put down to refuse my truck for service. So when the current manager called he couldn’t explain at all why I was being refused service. As a manager, if you are refusing service, know the facts so you can communicate with the customer on the reason why, instead the current manager just hung up on me.

5.0

If you are in the market for a GMC, Buick or Cadillac;...

If you are in the market for a GMC, Buick or Cadillac; you owe it to yourself to stop here. Large selection, very helpful sales and finance staff. Jeannette made our experience so simple, easy and painless it was such a pleasure working with her and the Coleman finance staff.

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