Reviews
The promises to follow up and get back to me was
The promises to follow up and get back to me was mediocre. I was disappointed.
The promises to follow up and get back to me was
The promises to follow up and get back to me was mediocre. I was disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Yolanda, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Our salesman, Will Oese, spent the day finding us the
Our salesman, Will Oese, spent the day finding us the perfect vehicle. We spoke to him months before our lease was due, he was very knowledgeable and sent us different options. When we scheduled the appointment, we were only coming in to look at cars, but we had such an awesome experience with Will, that we left with a new car same day. We highly recommend Will Oese, Jesse Embry, Chris Tandy, and Claudia for all their assistance that day!
Our salesman, Will Oese, spent the day finding us the
Our salesman, Will Oese, spent the day finding us the perfect vehicle. We spoke to him months before our lease was due, he was very knowledgeable and sent us different options. When we scheduled the appointment, we were only coming in to look at cars, but we had such an awesome experience with Will, that we left with a new car same day. We highly recommend Will Oese, Jesse Embry, Chris Tandy, and Claudia for all their assistance that day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
The problems were quickly detected and the repairs also
The problems were quickly detected and the repairs also promptly done. Mike Webb was a pleasure to deal with.
The problems were quickly detected and the repairs also
The problems were quickly detected and the repairs also promptly done. Mike Webb was a pleasure to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very Professional,Courageous and Polite.
Very Professional,Courageous and Polite.Let’s you know what’s going on with your vehicle and how long the service will take
Very Professional,Courageous and Polite.
Very Professional,Courageous and Polite.Let’s you know what’s going on with your vehicle and how long the service will take
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Personal made me feel very comfortable and appreciated.
Personal made me feel very comfortable and appreciated. I would most certainly recommend them to friends.
Personal made me feel very comfortable and appreciated.
Personal made me feel very comfortable and appreciated. I would most certainly recommend them to friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great environment
Roxanne was very good communicating with me and very helpful.
Complete
They said tires were bad, wife told them not to change,
They said tires were bad, wife told them not to change, they did it anyway!
They said tires were bad, wife told them not to change,
They said tires were bad, wife told them not to change, they did it anyway!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear this. I would certainly like the opportunity to look into this further but unfortunately I have no name or contact information to go off of. Could you please contact me directly at kristina.mccoy@colemanautos.com or 609-895-8000 to discuss further. Best, Kristina
Bad brake
I recently had appointment at Coleman to check out my brakes heard a loud noise I was told that I need brakes they were very bad new rotors which would cost me $590 I then said let me speak to my husband that's very costly see what he says the customer service Personnel came back to me and said well we can probably cut the cost and shave the rotors down so you don't have to get new rotors which would cost you $349 plus tax so I said I'll let you know then he proceeds to say oh you need if I'm not mistaken ball joints the right side it's covered under your warranty I see and I stated well if I was told from the warranty company if I get any Services done there under the warranty that the $100 fee will be waived that would be my deductible then he says oh yes brought my car in a couple days later they fixed the ball joints okay then I received the paper says still hearing grinding noise suggest that you check your brakes I didn't hear any of those loud grounding noise after they fix the ball joints so I figured that must been the grounding noise so I took my car to a replica car company that station all over the United States they said nothing was wrong with my brakes in a future I'm going to need new sets of tires but my brakes were fine so how did my my brakes were so bad at this dealership that I needed rotors or get the roller shaved down and the pads were down to nothing so I was told I should have knew something was wrong when he said what is still drivable you're not in any danger if someone tell you brakes are so awful when you being Danger of driving it and also the person who brought my car out when they checked it for the brakes I saw him facing the technician and mouthing something to him when I was standing at the desk so I don't know what's going on if it's because I'm a woman I don't want to say the other word that they thought they could get over and scare me out of a brake system but I'm taking it to another replica company who does break inspections and I'm going to third opinion I'm very disappointed with this I stayed away for over a year going to another company getting my car fixed because of this hair foolishness here at this dealership and after sitting in the waiting room talking to several other customers I see why
Bad brake
I recently had appointment at Coleman to check out my brakes heard a loud noise I was told that I need brakes they were very bad new rotors which would cost me $590 I then said let me speak to my husband that's very costly see what he says the customer service Personnel came back to me and said well we can probably cut the cost and shave the rotors down so you don't have to get new rotors which would cost you $349 plus tax so I said I'll let you know then he proceeds to say oh you need if I'm not mistaken ball joints the right side it's covered under your warranty I see and I stated well if I was told from the warranty company if I get any Services done there under the warranty that the $100 fee will be waived that would be my deductible then he says oh yes brought my car in a couple days later they fixed the ball joints okay then I received the paper says still hearing grinding noise suggest that you check your brakes I didn't hear any of those loud grounding noise after they fix the ball joints so I figured that must been the grounding noise so I took my car to a replica car company that station all over the United States they said nothing was wrong with my brakes in a future I'm going to need new sets of tires but my brakes were fine so how did my my brakes were so bad at this dealership that I needed rotors or get the roller shaved down and the pads were down to nothing so I was told I should have knew something was wrong when he said what is still drivable you're not in any danger if someone tell you brakes are so awful when you being Danger of driving it and also the person who brought my car out when they checked it for the brakes I saw him facing the technician and mouthing something to him when I was standing at the desk so I don't know what's going on if it's because I'm a woman I don't want to say the other word that they thought they could get over and scare me out of a brake system but I'm taking it to another replica company who does break inspections and I'm going to third opinion I'm very disappointed with this I stayed away for over a year going to another company getting my car fixed because of this hair foolishness here at this dealership and after sitting in the waiting room talking to several other customers I see why
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Miss W. We are sorry to hear that you had a less than satisfactory experience at our dealership. We take customer feedback very seriously and would like to get this issue resolved. However, we don't have a name or email to look up to determine the staff member who assisted you. Our service manager would like to speak with you to get your concerns addressed. Can you please contact Jim our Service Manager at james.english@colemanautos.com or 609-895-8000 to discuss further. Again we apologize and hope to get this resolved. Best, Kristina McCoy
Coleman GMC
We have bought or leased 4 cars from Coleman. The sales staff is friendly and capable and the service service department is very professional.
Coleman GMC
We have bought or leased 4 cars from Coleman. The sales staff is friendly and capable and the service service department is very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Not good at first, I had to take my vehicle back twice
Oil change
Not good at first, I had to take my vehicle back twice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Called the service director in reference to work that was
Called the service director in reference to work that was supposed to be done on my vehicle. He said he would call me back with in the hour and this is what the service writer told me yesterday. I believe it is a shame that some service technician is being payed for something there not doing. Theft of service hoping Coleman was going to make things right
Called the service director in reference to work that was
Called the service director in reference to work that was supposed to be done on my vehicle. He said he would call me back with in the hour and this is what the service writer told me yesterday. I believe it is a shame that some service technician is being payed for something there not doing. Theft of service hoping Coleman was going to make things right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to speak with Ed our Service Director to try and rectify the situation. I am glad to hear you were able to come to resolution that you were satisfied with. If you need anything else in the future please don't hesitate to contact Kristina in Customer Care at 609-895-8000. Have a great day.