Reviews
Write a reviewWe came in for repair after a drunk driver hit my family...
We came in for repair after a drunk driver hit my family and I. Tom was very friendly and empathetic, which we appreciated. They took care of everything: had the rental car company there for us asap, communicated well with the insurance company and kept us up to speed every step of the way. I can't say enough good things about our experience at Brenner Nissan and Tom. The van came back looking and operating great and they even cleaned the inside of the van. Awesome!!! Thank you Tom and Brenner Nissan!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
i have purchased numerous vehicles over the years and...
i have purchased numerous vehicles over the years and just purchased my second maxima from brenner. While you never know when you leave a dealer if you got the best possible deal, i feel confident that i got a fair price. They honored,,and even exceeded , the promo on increased trade in values and worked with me on color and overall pricing. Also their service department is top notch overing convemient free van srvice while vehicle is being worked on. i would recommend them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Took my 03 Murano in for 105,000 mile service. Went to...
Took my 03 Murano in for 105,000 mile service. Went to the Dealer because the service manual states "replace spark plugs", spent 2 hours waiting, paid approx. $300.00 and the spark plugs were not replaced. Was told the cost was an additional $200.00.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
I rated Brenner Nissan with an overall experience of...
I rated Brenner Nissan with an overall experience of great, because everyone gave their best to make my car shopping venture pleasant. My salesman, Davin Spells was very personably and knowledgeable about Nissan. He took his time to explain details to me and help get me the best possible deal for my money. When the day came for me to pick-up my new vehicle, he told me that he actually drove my new vehicle back to the dealership and that it was a very quite ride and not hard on gas. The best thing he did, and this will always stick with me, is that he took his time and went over things in my new vehicle. He didn't try to rush me out the door now that the sale was signed. Davin is a "Great Salesman" and he is very good with people. He smiles a lot! That's a good thing! Janette Washington Carlisle, PA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took my vehicle in to have the fuel filler vent line...
Took my vehicle in to have the fuel filler vent line replaced. Was told that it couldn't be replaced that the entire fuel tank had to be replaced for the small sum of $500 just for the tank. Took my vehicle to an independent dealer, $25 later all fixed. Service writer did not give me any other option to repair other than to replace the tank. Was not willing to work with me in any way. Would certainly not recommend this dealership for service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Our salesman Corey Bowman, though very new, did very well...
Our salesman Corey Bowman, though very new, did very well and was a genuine guy and really helped us make our decision without being pushy - has a good sense for when to let you "talk about" and when to push. The dealership overall, however, was in severe need of a remodel, there was a ton of salespeople sitting arounf doing nothing, and sales management that seemed overly agressive and demeaning to the sales staff. The F & I guy was personable, fast, and knew his stuff. I would definitely recommend our salesperson, but not necessarily the dealership.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I was in the market for a new vehicle. After seeing a...
I was in the market for a new vehicle. After seeing a Nissan Frontier SE 4x4 Crew Cab at another dealership, my wife and I sent emails on Friday, 8/27/10 requesting Internet pricing from dealerships that had the vehicle that would satisfy our needs. We immediately received a great quote from Joseph Chow, Brenner Nissan Internet Sales Manager at Brenner Nissan. We are still waiting on a quote from the other Dealership? On Saturday, 8/28/10 we met with Andrew Bollinger, Sales and Leasing Consultant. Andrew already had the Frontier parked out front when we had arrived at the dealership. We met Andrew who walked us around the new Frontier. I had showed Andrew our trade and explained that it was an incredible price on the Frontier and if we liked the way it drove and we could get a fair price for our trade, we would be driving home in a new Frontier. We took the Frontier out on the road and then to the highway. It handled very well, was a quiet ride and I was impressed with the 261hp coming from the V6. My wife enjoyed the sunroof more. We pulled back into the dealership hoping for a good trade because we both loved the truck. Andrew greeted us again and I told him that if we received a fair trade, we were ready to sign the paperwork. They actually came back with a more than fair price. Andrew went to get to paperwork started. While waiting, they had even shared lunch with us. After eating, Andrew had taken us down to see where the vehicles are serviced. We had met with Chris Cassel, Service Consultant who had scheduled a 30 day service appointment. We then met with James Pool, Manager. James went over all the paperwork in a very timely manner and explained all of it as we went along. Upon completion of the paperwork, our new Nissan Frontier was cleaned up and waiting for us at the front door. Andrew went over all the vehicle functions again and pointed out a few things that I did not see the first time around. We was very happy with the whole buying experience and I think there may be a new Nissan Rogue in our near future from Brenner Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After several months of searching online for a 2010...
After several months of searching online for a 2010 xterra off road,I found the price I was looking for at Brenner Nissan. I was greeted at the door by internet sales manager Joe Chow, who introduced me to sales consultant Davin Spells. During the test drive, Davin fully explained all the new features on the xterra and proved to be very knowledgeable as well as exteremely polite and friendly. Davin even took the time to pair my cell phone to the cars bluetooth device, and was huge part of an overall, great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Although new at auto sales with only 3-4 weeks...
Although new at auto sales with only 3-4 weeks experience, Jessie was truly excellent to deal with and exceeded my expectations. She was extremely flexible and courteous when I wished to test drive different vehicles and if she didn't know the answer to one of my questions, got the answer accurately and timely. She had excellent support from her Sales Manager, Gino Gregory, and General Sales Manager, Waverly Parker, who assisted her with fully meeting all of my needs. I got a great price and am very happy with the excellent service that was extended to me from the beginning until I got into my new Altima 3.5 to leave. I'm so pleased that I'm bringing my youngest daughter into the Brenner's in september to look at purchasing an Altima coupe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
we would like to thank david and lionel for there help in...
we would like to thank david and lionel for there help in securing a loan because are credit was bad with an open car loan that has been a problem to the point where we had to get a lawyer to have the problem resolve. we went to six different dealers with twelve thousand dollars no one would sell us a car. the rest of our bills were very good but because of the on going dispute with this other finincial institution we did not qualify for a car loan, but the team of david and lionel made it work for us to get a new nissan maximum.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car