Reviews
Very professional sales staff answering all questions I
Very professional sales staff answering all questions I asked about the vehicle I was purchasing. Also I was impressed with the sales person who was with me on my test drive very casual and answered all my questions about the vehicle. Very happy the way they handled the bottom line of final price great sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, Edward! We're thrilled to hear about your positive experience with Lawrence Chevrolet. Our team takes pride in providing excellent service and ensuring all your questions are answered. We appreciate your business and look forward to assisting you in the future. Sincerely, The Lawrence Chevrolet Team
They were consistent and very professional.
They were consistent and very professional. Sadie was incredible and made the transaction easy for us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review Lawrence Chevrolet. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Lawrence Chevrolet Team
Poor service
My 21 Denali diesel had contaminated fuel, gas in the diesel at the station. Had a complete fuel system replacement performed at Lawrence. Picked up the truck after 4 weeks and a $9200.00 bill and didn?t even get off the parking lot until I noticed it running rough. Then all kinds of codes came in. After another 3 days in the shop, it was again ready, for an additional $822.00. The repair was due to reusing a $9.07 bolt. The bolt ?stretched? and was causing cylinder 5 to mis-fire. Never should have had to pay the $822.00 because the job was rework from the initial repair. And when spending $9200.00 what?s the sense in reusing 6 $9.00 bolts that cost over $800.00 to replace. Will I have to do this repair 5 more times when the other cylinders start misfiring due to reused bolts? I have no faith in taking this truck on any kind of trip! This whole repair experience was horrible. I had to call and check in on progress and it?s difficult to get return calls. Usually takes a day or you have to call again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Michael. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Lawrence Chevrolet Team
Dealership's email system does NOT work.
Dealership's email system does NOT work. Dealership would NOT provide a trade value on my vehicle UNLESS I drove 2 hours for them to do it. TERRIBLE customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your experience. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Lawrence Chevrolet Team
Unsatisfied
Unsatisfactorily service appointment, issue could not be fixed because they didn't have the part. Why wouldn't you order parts for issue you know are scheduled for repair?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Anthony. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Unfortunately due to parts shortages it is difficult for us to keep all the parts on hand that we need to be able to service our customer's vehicles. We appreciate your patience and look forward to servicing your car. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Lawrence Chevrolet Team
Warranty repairs
Disappointed the tire sensor wasn?t covered due to moisture in tire. sway bar loose under vehicle, was covered. BUT the tire now is worn on inside so bad it won?t pass inspection AND they don?t tell or show me that. Glad a friend saw it when I parked it with wheel turned and they saw it
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lawrence Chevrolet Team
Service
Customer service was friendly and courteous. Everything was completed in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lawrence Chevrolet Team
Best car buying experience ever.
Best car buying experience ever. Everyone at the dealership was very kind and accommodating. Kim Dunn was super attentive and knowledgeable. We will do business with them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership, Lita. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lawrence Chevrolet Team
Outstanding
Bought my first ever brand new vehicle from Lawrence and one of the better car shopping experiences I can remember. They offered a fair price from the get go which I appreciate. I worked with Owen mostly over email before meeting in person. He and everyone else were great. I’ll be checking here when my wife is ready for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lawrence Chevrolet Team
Thank you Lawrence Chevrolet!!
Hats off to Ned and team for a wonderful buying experience today I bought a new trailblazer they were so efficient and made my special day even more special!!! Highly recommend Lawrence Chevrolet they rock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful buying experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Lawrence Chevrolet Team