Reviews
Friendly demeanor from Jason helped me to make my decision. Love the Buick Encore. My sister has an Envista and I liked that car so I decided to look at Buicks! Thank you everyone
Friendly demeanor from Jason helped me to make my decision. Love the Buick Encore. My sister has an Envista and I liked that car so I decided to look at Buicks! Thank you everyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great people. Great service. We won't do business anywhere else or with anyone else. Ken Salem and his sales/service teams are the best in the city.
Great people. Great service. We won't do business anywhere else or with anyone else. Ken Salem and his sales/service teams are the best in the city.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We had a great experience with Ken Salem and his team. They provide excellent service and are wonderful to work with. We won't go anywhere else for our business needs.
Accommodated looking at my car and doing an estimate, helped patch it up til parts came in. Overall work on it was great! Appreciated helping me get things done in a timely manner!
Accommodated looking at my car and doing an estimate, helped patch it up til parts came in. Overall work on it was great! Appreciated helping me get things done in a timely manner!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I took my car in to be repaired. They had the parts in stock and repaired it that day. The staff was very nice and answered my questions. Treated me well .
I took my car in to be repaired. They had the parts in stock and repaired it that day. The staff was very nice and answered my questions. Treated me well .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about our staff and service. We are always happy to hear that our customers are satisfied with their experience. We hope to see you again soon!
Great service, friendly staff, clean waiting area. The vehicle display area is always interesting for checking out new models.
Great service, friendly staff, clean waiting area. The vehicle display area is always interesting for checking out new models.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you had a positive experience at Thomas Automotive. Our team strives to provide excellent customer service and a comfortable environment for all our visitors. We're glad you enjoyed our vehicle display area and hope to see you again soon!
Gage nice. Ethan not nice at all. Wish I would have dealt with Bedford thomas xxxxty touch up paint job. They said 8.79 was very good. Went to credit union refinanced 5.6 saved over 2000$.
Gage nice. Ethan not nice at all. Wish I would have dealt with Bedford thomas xxxxty touch up paint job. They said 8.79 was very good. Went to credit union refinanced 5.6 saved over 2000$.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with Thomas Automotive. We appreciate both the positive and negative feedback, as it helps us identify areas for improvement. Please contact us directly at 814-266-5844 so we can address your concerns promptly.
Beware of the scratch and dent warranties I got a very small ding 1/8” they refused to cover it because it broke the paint, make sure you read the fine print before agreeing to any extra warranties it’s a total waste of money!
Beware of the scratch and dent warranties I got a very small ding 1/8” they refused to cover it because it broke the paint, make sure you read the fine print before agreeing to any extra warranties it’s a total waste of money!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback regarding our scratch and dent warranty. We understand your frustration about the recent repair denial. At Thomas Automotive, we strive to provide clarity and transparency in all our warranty products. If you'd like to discuss your situation further and explore possible solutions, please contact us at 814-266-5844.
Sold me a used car with multiple issues. They said it was in great shape and they had checked everything out. I take it home and the emergency brake is stuck. They take it in and supposedly fix it. A month later I have to have an oil change and another shop notifies me that the emergency brake is completely broken and needs replaced and would cost thousands to replace. So Thomas claimed they fixed the problem but just disconnected the emergency brake so I wouldn’t notice there was a problem. They are extremely shady and run a horrible business. Do not give this dealer your business.
Sold me a used car with multiple issues. They said it was in great shape and they had checked everything out. I take it home and the emergency brake is stuck. They take it in and supposedly fix it. A month later I have to have an oil change and another shop notifies me that the emergency brake is completely broken and needs replaced and would cost thousands to replace. So Thomas claimed they fixed the problem but just disconnected the emergency brake so I wouldn’t notice there was a problem. They are extremely shady and run a horrible business. Do not give this dealer your business.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We sincerely apologize for the issues you've experienced with your car's emergency brake. Please give us a call at 814-266-5844 we would like to rectify this issue with you!
I got talked into the extra coverage for the scratch and dent I had a little ding and they weaseled their way out of it, warning do not purchase it! I will report it to the attorney generals office and BB, if needed I will have my attorney look into it! Sad they know how to sell you a vehicle but can’t take care of you after you purchase it!
I got talked into the extra coverage for the scratch and dent I had a little ding and they weaseled their way out of it, warning do not purchase it! I will report it to the attorney generals office and BB, if needed I will have my attorney look into it! Sad they know how to sell you a vehicle but can’t take care of you after you purchase it!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for your experience with the scratch and dent coverage. Please call us at 814-266-5844. We value your business and hope to resolve this matter to your satisfaction.
I’m Still waiting for them to get back to me I got a call a few days ago and the girl that I talked to said she was going to talk to her manager to see if this matter can be settled. I feel like I was scammed into buying the extra coverage if they don’t cover that little ding I don’t think they would cover anything. Everyone that I showed it to can’t believe it’s not being covered! I’ll be patiently waiting for a reply!
Brought my car in for inspection and was having a tire pressure issue I wanted checked. Thomas Buick GMC explained everything in detail. They have a very pleasant waiting area so I could use my iPad to read or listen to music. I needed a stretch and walked into the show room. The person working with my service tracked me down to let me know what work was needed. I could not justify the cost and proceeded to purchase a new car. All around great dealership.
Brought my car in for inspection and was having a tire pressure issue I wanted checked. Thomas Buick GMC explained everything in detail. They have a very pleasant waiting area so I could use my iPad to read or listen to music. I needed a stretch and walked into the show room. The person working with my service tracked me down to let me know what work was needed. I could not justify the cost and proceeded to purchase a new car. All around great dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had such a great experience at Thomas Buick GMC!