Reviews
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My alternator went out and you got me in and fix up in 2 hours and back on the road. THANK YOU AND ABLE TO GET CARTHAGE MO THAT NIGHT.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Took my car in for repairs had my car in and out within a couple hours. Can't be the service will use their service again
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David
Jack at Albany is the best to work with! Glad you’re in Albany! Awesome service and always friendly. Got a good deal too. Thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F-150 oil leak
Great service department. Repaired vehicle and proactively looked for any other issues with my truck. Would definitely bring my vehicle back for service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick, friendly service
I was greeted with a friendly smile as soon as I walked through the door....the service personnel was speedy and thorough. Great experience with this business as usual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Came in for recalls
Tried to sell me a repair for almost 400.00 dollars , bought the part and installed myself at the grand sum of 20.00 , not impressed
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brake issue
Only because of Steve York , he fixed the problem after service drug their feet. Initial issue was a recall that was not totally fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda Mills
Great service as always Chad McDole always helpful and finance Larry was helpful as well always come back when I need to trade again thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Long time customer, still happy
I bought my 2015 Ford Escape about a four years ago from Pettijohns in Bethany. Sadly, it got crunched in a head-on accident the day before valentines' day. (not my fault, by the way). I loved my Escape, and was not car shopping and cried when it got crunched. I could have gone to Des Moines to look at cars, but my past experiences from big city dealerships have not been positive. And because getting a rental was going to be a pain, I went down to Pettijohns to see what they had that I could just buy outright. Chad McDole was great to work with. I found this sweet Ford Escape, decided it would be a good replacement. I did not want to learn a different car... my new one is a little different, but not scary different. I have nothing but good things to say about Pettijohn's customer service. They have and are wonderful to work with. When I need service, they pick up my car, and give me a loaner. They don't think I am a dumb blonde if I say I heard a noise, and are prompt and dependable. I truly have nothing but good things to say about Pettijohns, their service, and Chad McDole. Chad's boss is pretty alright too. Keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No hassle super friendly service
We had a great experience working with Chad McDole at Pettijohns everyone was very friendly. This is our second time buying from pettijohns but it won't be our last
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase