I have never had a problem getting in for a check up, always same day or couple days at most. The work is done in a timely manner. The staff are always... friendly and helpful.
Complications arose so my repair was not done on time. Matt Allietta personally helped me. He was extremely professional and customer focused. He went... out of his way to make sure I was satisfied.
Never any problems. We have bought 2 new cars at Allietta and had them serviced there as well.
I was back home in Weirton before I would have thought the work on my car would have been started. In the future I will be returning to Alietta if and... when my car needs to be service
Brought vehicle in for appointment at 9 am, told at 1015, parts not here. Told parts truck will be here at 11am and will be completed within hour or so.... At 1235pm service manager??? After being in office 20 feet informs me that parts never came in at 11am. So they can't fix car! Total lack of consideration for customer and lack of organization wasted my day! Will never bring vehicle back here again! And will highly discourage others to bring them here as well.
We understand your frustration. Unfortunately after diagnosing the noise that your vehicle was making, we had to order parts to repair it. We placed ...the order for your part and were informed that the parts would be here with our 11 o'clock delivery. When the delivery arrived at eleven the part that we ordered was not on the truck. We apologize for the issue. Give us a call at (304) 737-0211.
Moon roof brackets had to be replaced on my 2012 F150. Steve took care of me, also dealing with the insurance Company. Repairs were done in a timely manor.... Allietta Ford did a great job.
My maintenance appointment was for a 5,000 mile checkup and oil change. From making the initial appointment to sign off completion was a good experience.... All employees were friendly and competent.
I trust the person working on my car. He was excellent! Friendly service! I had a recall notice, and they took care of it! Great job!
I had a lease truck that wanted to purchase because the lease was almost over. The finance guy took his time to search lenders and find a rate and term... that work best for me.
Never had any problems with this service department.. They are quick and explain everything with the problem of the vehicle.and what may have to be done... in the future.