Reviews
I reached out for service and left a voice mail.
I reached out for service and left a voice mail. Seth returned my voice mail and Seth was great!
I reached out for service and left a voice mail.
I reached out for service and left a voice mail. Seth returned my voice mail and Seth was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service department always provide excellent service.
The service department always provide excellent service. They always let you know up front the costs and keep in touch with you while your car is being serviced.
The service department always provide excellent service.
The service department always provide excellent service. They always let you know up front the costs and keep in touch with you while your car is being serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tina, thank you for your great review! We're glad to hear that our service department consistently meets your expectations by providing excellent service and clear communication. We appreciate your trust and look forward to serving you again!
I was met at the door by a very nice gentleman who asked
I was met at the door by a very nice gentleman who asked if he could help and guided me to the service department. The guy in service was equally helpful, explained the process, and offered things to assist with my wait. All this was greatly appreciated as this was my first trip with my Audi for service. I could have taken advantage of the drop-off/pick-up service, but I chose instead to just walk to the mall. While there, I was given text message updates, received a video showing the inspection, and was called to inform me of service completion. Upon returning, I was given the opportunity to ask questions, was guided to the cashier, and was thanked by everyone I encountered, including the guy doing the video, for my business. Very pleasant experience!
I was met at the door by a very nice gentleman who asked
I was met at the door by a very nice gentleman who asked if he could help and guided me to the service department. The guy in service was equally helpful, explained the process, and offered things to assist with my wait. All this was greatly appreciated as this was my first trip with my Audi for service. I could have taken advantage of the drop-off/pick-up service, but I chose instead to just walk to the mall. While there, I was given text message updates, received a video showing the inspection, and was called to inform me of service completion. Upon returning, I was given the opportunity to ask questions, was guided to the cashier, and was thanked by everyone I encountered, including the guy doing the video, for my business. Very pleasant experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for sharing your experience! We're so glad to hear our team made your first service visit with your Audi smooth and pleasant. We appreciate your business and look forward to seeing you again!
Very friendly and professional they washed our bmw
Very friendly and professional they washed our bmw without having to ask them very nice. Thank you
Very friendly and professional they washed our bmw
Very friendly and professional they washed our bmw without having to ask them very nice. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dwight, thank you for the kind words! We're thrilled you had a great experience, and we're always happy to go the extra mile. We appreciate your business and hope to see you again soon!
I arrived for my appointment at 9:00 AM.
I arrived for my appointment at 9:00 AM. I met Seth the service manager and we discussed the service required. Seth was very professional and answered all my questions about my BMW. After the service was completed, Seth went over what was done and brought the car and keys to me.
I arrived for my appointment at 9:00 AM.
I arrived for my appointment at 9:00 AM. I met Seth the service manager and we discussed the service required. Seth was very professional and answered all my questions about my BMW. After the service was completed, Seth went over what was done and brought the car and keys to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, thank you for sharing your experience! We're thrilled to hear that Seth provided professional service and took the time to answer all your questions. We’re glad everything went smoothly and appreciate your trust in us to take care of your BMW!
Excellent service and diligence in getting my problem
Excellent service and diligence in getting my problem resolved as quickly as possible. The team addressed every concern I raised in a calm and professional manner.
Excellent service and diligence in getting my problem
Excellent service and diligence in getting my problem resolved as quickly as possible. The team addressed every concern I raised in a calm and professional manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chris, thank you for the wonderful feedback! We're glad to hear that our team provided excellent service and worked diligently to resolve your issue quickly. It’s great to know we were able to address your concerns in a calm and professional way. We appreciate your trust!
Quick, knowledgeable, informed of all service performed.
Quick, knowledgeable, informed of all service performed. Great customer service. Everything was explained to us at time of service.
Quick, knowledgeable, informed of all service performed.
Quick, knowledgeable, informed of all service performed. Great customer service. Everything was explained to us at time of service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive feedback! We're glad to hear that you were impressed with our team's knowledge, efficiency, and communication. Providing exceptional customer service is our commitment. Please don't hesitate to contact us if you have any further questions or need assistance.
I was extremely pleased with the service of my auto (with
I was extremely pleased with the service of my auto (with the video) of all inspections !
I was extremely pleased with the service of my auto (with
I was extremely pleased with the service of my auto (with the video) of all inspections !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We're thrilled to hear that you were extremely pleased with the service of your auto and the video inspection. Providing top-quality service is our top priority. Please don't hesitate to contact us if you have any further questions or need assistance.
I already responded to one follow-up email that
I already responded to one follow-up email that everything was handled to my satisfaction. As far as "quality" of work asked below, I can only assume the service department changed the oil. I did view the video which documented the tire service. The waiting area was very nice.
I already responded to one follow-up email that
I already responded to one follow-up email that everything was handled to my satisfaction. As far as "quality" of work asked below, I can only assume the service department changed the oil. I did view the video which documented the tire service. The waiting area was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your feedback. We're glad the recent issue has been resolved to your satisfaction. If you have any concerns about the oil change, please don't hesitate to contact us. We're committed to providing the highest quality service.
Getting my oil change has never been a great experience
Getting my oil change has never been a great experience like the one I had! They did a great job taking care of my car and keeping me informed on everything as well as getting me a vehicle to drive! All was a great experience!!
Getting my oil change has never been a great experience
Getting my oil change has never been a great experience like the one I had! They did a great job taking care of my car and keeping me informed on everything as well as getting me a vehicle to drive! All was a great experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jamie, we're so glad to hear that you had a positive experience getting your oil change! Our team strives to provide excellent service, and we're delighted that we were able to meet your expectations.