Murdock Hyundai Lindon

Buyer Beware! I cannot emphasize enough to avoid this dealership if at all possible. I am not inexperienced at purchasing vehicles or dealing with sales transactions, however this was the most unprofessional and dishonest transaction I have ever been exposed to. The sales associate was fine and did his job. It wasn't hard, I have 800+ credit, and did all the leg work myself from home and was approved for financing over the phone before ever setting foot on the lot to purchase the vehicle. I had been in a major auto accident 2 days before and made it clear that I was not able to haggle it out in person, I needed to get all the details worked out in advance and simply come in to sign papers and test drive the car. It couldn't have been easier for them. However, once I was passed over to the Finance Director the entire process was a nightmare. A "Gold Standard" extended warranty was shoved down my throat for a mere $2995 and I was told in order to qualify for a lower interest rate I was required to sign up for the warranty. The warranty itself was grossly misrepresented by the Finance Director in terms of coverage and how the program worked I found out a month later when trying to use it for a sensor that went out. I also found out that the interest rate I was promised (5.99%) for adding the $3k to the loan amount was never in fact processed by the Finance Director as stated, he signed me up for the 7.65% rate I adamantly told him I did not accept. At no point was I given copies of the paperwork I was told to sign on a tiny 4x6 screen with 8 point font which you couldn't even read. It wasn't emailed to me until after I had left the dealership. This director was so incompetent he didn't even remember to get the down payment from me despite me sitting there with my checkbook open on his desk trying to write it out for 20 minutes while he haggled over this ridiculous warranty and the APR he never ended up financing me for (5.99%). Fast forward to trying to cancel the extended warranty and big shock when I followed up, the dealership never bothered to send it to the warranty company so I'm still out $3k for nothing and had to immediately go to my credit union to refinance the car with the broken sensor for what he said he was signing me up for to begin with. Talk about one big scam. Attempts to repeatedly rectify these issues with the owner and manager have gone unanswered.

Buyer Beware! I cannot emphasize enough to avoid this dealership if at all possible. I am not inexperienced at purchasing vehicles or dealing with sales transactions, however this was the most unprofessional and dishonest transaction I have ever been exposed to. The sales associate was fine and did his job. It wasn't hard, I have 800+ credit, and did all the leg work myself from home and was approved for financing over the phone before ever setting foot on the lot to purchase the vehicle. I had been in a major auto accident 2 days before and made it clear that I was not able to haggle it out in person, I needed to get all the details worked out in advance and simply come in to sign papers and test drive the car. It couldn't have been easier for them. However, once I was passed over to the Finance Director the entire process was a nightmare. A "Gold Standard" extended warranty was shoved down my throat for a mere $2995 and I was told in order to qualify for a lower interest rate I was required to sign up for the warranty. The warranty itself was grossly misrepresented by the Finance Director in terms of coverage and how the program worked I found out a month later when trying to use it for a sensor that went out. I also found out that the interest rate I was promised (5.99%) for adding the $3k to the loan amount was never in fact processed by the Finance Director as stated, he signed me up for the 7.65% rate I adamantly told him I did not accept. At no point was I given copies of the paperwork I was told to sign on a tiny 4x6 screen with 8 point font which you couldn't even read. It wasn't emailed to me until after I had left the dealership. This director was so incompetent he didn't even remember to get the down payment from me despite me sitting there with my checkbook open on his desk trying to write it out for 20 minutes while he haggled over this ridiculous warranty and the APR he never ended up financing me for (5.99%). Fast forward to trying to cancel the extended warranty and big shock when I followed up, the dealership never bothered to send it to the warranty company so I'm still out $3k for nothing and had to immediately go to my credit union to refinance the car with the broken sensor for what he said he was signing me up for to begin with. Talk about one big scam. Attempts to repeatedly rectify these issues with the owner and manager have gone unanswered.

Warning: This dealership’s service department is absolutely horrible. If you value your time, money, or vehicle, I strongly suggest going elsewhere. I’ve been a loyal customer here, having purchased three vehicles from this dealership — including my current Nissan Pathfinder with an extended service agreement. But the way I’ve been treated over the past year has been unbelievably frustrating and disappointing. Last year, I brought in my SUV for overheating and white smoke from the exhaust. After nearly two months of silence, broken promises, and no returned calls, I was told the issue was fixed — but the white smoke continued. When I tried to bring the vehicle back, my service advisor ghosted me completely. The problem got worse: the SUV started burning through oil, and now needs a full engine replacement due to loss of compression. A different advisor eventually admitted that had the original issue been properly diagnosed, this could have been avoided. I emailed a detailed complaint directly to the service manager and dealership owner — and they’ve completely ignored me. No reply. No accountability. No offer to make things right. This is unacceptable. A dealership that sells you a car and an extended warranty should stand behind their work. Instead, I got a service department that dodges responsibility and ignores loyal customers. Do yourself a favor — take your business somewhere that actually cares.

Warning: This dealership’s service department is absolutely horrible. If you value your time, money, or vehicle, I strongly suggest going elsewhere. I’ve been a loyal customer here, having purchased three vehicles from this dealership — including my current Nissan Pathfinder with an extended service agreement. But the way I’ve been treated over the past year has been unbelievably frustrating and disappointing. Last year, I brought in my SUV for overheating and white smoke from the exhaust. After nearly two months of silence, broken promises, and no returned calls, I was told the issue was fixed — but the white smoke continued. When I tried to bring the vehicle back, my service advisor ghosted me completely. The problem got worse: the SUV started burning through oil, and now needs a full engine replacement due to loss of compression. A different advisor eventually admitted that had the original issue been properly diagnosed, this could have been avoided. I emailed a detailed complaint directly to the service manager and dealership owner — and they’ve completely ignored me. No reply. No accountability. No offer to make things right. This is unacceptable. A dealership that sells you a car and an extended warranty should stand behind their work. Instead, I got a service department that dodges responsibility and ignores loyal customers. Do yourself a favor — take your business somewhere that actually cares.

BUYER BEWARE!! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far away from Murdock Hyundai in Lindon. Our experience with their service department has been a complete disaster. After our 2016 Hyundai Sonata (with 94,000 miles) broke down during a road trip, we paid out of pocket to have it towed to this dealership on November 2, 2024. We were already in the middle of dealing with Hyundai Consumer Affairs regarding known engine issues — oil burning, no visible leaks, and knocking. We were informed of these widely known issues from our personal mechanic, after spending over $400 with him to replace spark plugs and other related items, just a few months prior. Following the service, he informed that this is a “known issue” with Hyundai; misfiring as a result of gummed up spark plugs due to the excessive oil consumption. This is a WIDELY documented and KNOWN defect in this engine type, yet Hyundai and Murdock both refused to take ownership. A couple of days after dropping off the Sonata, Keir from the service team reached out to inform us they would run a diagnostic, at which we let him know our standing appointment was to get the rod bearing test, since the vehicle was burning through oil with no sign of an obvious leak (again, something we had been going the rounds with Hyundai Consumer Affairs – a known issue with the type of engine in our Sonata). Keir confirmed the test would be covered under the extended warranty and also acknowledged the engine didn’t sound great when he drove it. We were informed later that day that they attempted the BCT, but were getting an error as one of the cylinders would not pressurize and causing a misfire. We specifically asked for the rod bearing test under warranty. Murdock said they'd do it, but then claimed they couldn’t complete it due to a misfiring cylinder. Their suggestion? Start running more diagnostics at $180/hour. Finally, after a leak-down test, they confirmed that Cylinder 2 was completely dead, and the engine needed replacement. They admitted the engine was failing — yet still refused to help. No warranty coverage from Hyundai, no goodwill assistance from Murdock or Hyundai, and NO FOLLOW-UP for over a month, from Hyundai Corporate or Murdock. This after promises of follow up from Jacob at Murdock. After several weeks and no word from Jacob or Keir or anyone for that matter at Murdock Hyundai of Lindon, we took the initiative and reached out to the service desk. The attending receptionist said she sent an urgent notification out to service managers to contact us for follow-up as nobody was available at the moment. Finally after another several weeks, and after no word from Murdock Hyundai, we called the service department again. We were asked to put together a bullet point of timeline along with personal service records, which we provided several days later. We had to repeatedly chase them — calling, emailing, texting, and even after submitting a full timeline of events with maintenance records at their request, nothing but silence. The final insult came when they threatened some time later to impound the vehicle as an abandoned vehicle and charge us storage/abandonment fees — after ignoring us for over two months. To recap: 1. Zero follow-up from staff after promising to look into our case 2. Refusal to assist in any way with a well known Hyundai engine defect (offered to replace engine for $10k) 3. Pushed costly diagnostics instead of solutions 4. Ignored communication, then threatened impoundment 5. No accountability or ownership from Murdock Hyundai service department or Hyundai Corporate/Consumer Affairs We are deeply disappointed in both Hyundai corporate and Murdock Hyundai of Lindon. They were quick to collect fees but failed to deliver anything close to responsible service. We will NEVER do business with Murdock or Hyundai again — and will be warning others to steer clear!

The lifetime oil changes is a con, it’s designed to get your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leaving on a trip needing my oil changed I find that they are 10 days out for appointments, being that this is not in line with the service I purchased which was walk in service any time no appointments needed, I requested a call from a manager that was four days ago and I’m still waiting. I’ve purchased three Hyundai vehicles and everyone has been a problem from throwing on parts and not fixing the problem only to take back and another barrage of parts total $1000 and two trips to Murdock to restore my cruise control, then there was the hybrid left me stranded many times finally failed in Colorado had it towed to Colorado Spring and found a dealership that could actually fix the car. Then there is the Santa Fe numerous complaints cruise control won’t maintain speed, answer that the way it’s designed to work never has been fixed. Then there was the theft of my inscribed zipo lighter from the Vietnam War after many conversation and the usual run around it mysteriously appeared in there shop, Got my property back but no real apology and never got to meet the xxxxxxx that took it. So looking into the future I don’t see any more vehicles being purchased from any Murdock dealerships.

It was a great, no pressure experience buying a car from John James at Murdock Hyundai. We looked around quite a bit and found a great deal on a used car here. Two weeks in and couldn’t be happier.

Dave Pont is a great salesman. Very friendly, knowledgeable, I actually believe he cares for his customer. He has been very helpfull in making my purchase experience enjoyable.

We came into this dealership, unsure of which model would be the right one for us. Willie Rahlf helped us test drive a few different vehicles and listened to our needs. We settled on a Tucson hybrid Limited. My wife loves it! We have been to this dealership multiple times over the years and always recommend our family and friends.

My experience buying a new Santa Fe here started great (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (non-functional rear seat heaters) took nearly four months and four separate service visits to resolve, as well as a bunch of time on my own with Hyundai support. Appointments consistently took much longer than promised, despite initial assurances of half-day service. Communication was very very poor; I frequently had to chase staff for updates after promised calls/texts were missed. During the process, they ordered 2 parts to fix the left and none to fix the right seat heaters, delaying the fix further. Worse, the service advisor initially tried to suggest we were responsible for their delays and inability to meet timelines. It took escalating to everyone in upper management to get focused attention, including arranging a loaner car for the final repair attempt for the seat heaters. Even then, the dealership couldn't fix the Bluelink system after multiple tries over several weeks. I ended up fixing it myself after contacting Hyundai Bluelink support directly and following up with them multiple times for 3 weeks. The entire process involved significant inconvenience: multiple 1.5-hour round trips (45 mins each way), unexpected delays, constant follow-up, and immense frustration. While management eventually apologized and the initial issues were finally fixed, the repeated failures, poor communication, damage to my vehicle, and wasted time have completely eroded my trust in this service department. Despite purchasing the vehicle here and being offered perks like free oil changes, I will not be returning for any future service.