Kenny Kent Toyota

On June 19th. 2019 I brought my vehicle in for routine service as I've done from day one. I was approached in the waiting room and was told that the technician... could not get the drain plug to tighten up and hold in the oil pan. The reasoning for this when I asked how something like this would happen "was it over tightened or cross threaded ?", I was told " that this was due to the age and the mileage of the vehicle". I was then informed that this would now cost me $300.00 to fix. Upset, because the previous service I had to return to have the service lights reset and the tire pressure checked that was not done during service. the next day a large oil spot was seen under the vehicle. I then had to go back the next day and they replaced the drain plug ( which they told me I would have to pay for ), ( I did not for the record ) due to an bad seal. Now back to the 19th of June, the service department said that PEP BOYS across the street may have a new plug that would work. Seriously, I have to walk now in the rain and buy my own drain plug for you to put in. While at PEP BOYS there technician discovered a 3/4" metal shaving in the threads ( THAT'S A PRETTY CLEAR SIGN THAT IT WAS INDEED CROSS THREADED). When I showed this to the service department at the dealership he said that, that didn't mean anything and then threw the evidence on the ground outside to be lost forever. When I asked why that was done I was that that it didn't have anything to due with why the plug would not get tight. THAT'S EXACTLY WHY, YOUR TECHNICIAN CROSS THREADED THE PLUG. When I got ready to pay I was told that there would be no charge for this days service, I told them three times that I wanted to pay but they insisted that I didn't. I believe this was their way to try and pacify me (it was 7:30 pm. all of the lights where off and they where ready to go home) to not complain and just move on. Now the next day I have two calls into the dealership and not one returned call back and I have a large oil spot in my business parking lot. The previous spill ruined a newly sealed aggregate driveway which now has to somehow be stripped and resealed. I am very upset with the service department at KENNY KENT TOYOTA and will continue to spread the word on their poor service.

The service manager Norm is Very rude and does not care to help you. He will argue with you when your car is covered under warranty and make up an excuse... to not help you. Bottom line the service department is absolutely terrible. If you pay for a warranty and need your car fixed he should do it without a argument it’s his job to line it up it is not coming out of his pocket. I would not recommend buying a car from Kenny Kent Toyota because eventually you may need your car worked on and it’s going to be a hassle for you to do so

I purchased a beautiful pre-owned 2012 Lexus IS350C and I love it! I was concerned when I purchased the car sight unseen and had it shipped to Colorado.... But it all went well and the deal was very smooth. Alex was great to work with, she handled so well! I truly recommend Kenny Kent Toyota & Lexus!

They are always on time, accommodating, great service and helpful. I have never been disappointed. I have called many times for advice or help and they... have been patient and helpful.

Charged $16.95 for tire rotation which was NOT done but marked as done. I marked wheels before bringing van in. 2nd time this has happened. Totally... dishonest service dept.

Started to buy a camry and thought about it over night. Too late it was sold the next morning. Salesman got a Lexus trade in that he let me know of immediately... - test drove it and am so happy we it and the buying process. This is my second car from them.

For me to travel 3 1/2 hours to purchase a car, obviously the deal had to be right. One email, followed by a 7 and then a 5 minute phone call, we had... a deal. Cut to the chase, no waste of my time. This is the way all dealerships should operate. Extremely courteous and respectful of my time. Since the purchase, I have been called by 3 different individuals to make sure I was happy and satisfied with their dealership and staff.

I always have good experience at Kenny Kent. They have wonderful customer service. Questions are answered correctly and respectfully. Easy process in... making appointments for routine maintenance.

We have purchased two new vehicles at Kenny Kent and have loved the vehicles (Prius, RAV4 Hybrid) and the service! From the sales person to the maintenance... department, everything has been outstanding.

My service was quite eventful. After the service supervisor advised me that our vehicle was finished we left the dealership. Shortly after leaving I realized... I had left my phone charging in the lounge. We immediately called the service department. The lady that answered, put us on hold and went to check on the phone. Soon she came back and described the phone, which was mine. I appreciate the above and beyond service that was performed.