Keller Bros. Ford Lititz

I am able to make a convenient appointment and the work is always completed efficiently and in a timely manner. I am notified when service is required ,which I appreciate.

I’ll attempt to keep this short but not sure I can The dealership was fine as I have purchased from them several years ago. The salesman and sales manager were the issue. Was searching for a vehicle on Keller Bros. site as I had purchased from the several years ago with good results. Found a Ford Escape but after talking to Devin one of the salesman determined it was a little out of my reach. Found a Ford Fiesta 2016 that was looking good. Sent an inquiry to the dealership but as it was late and believe the dealership was closed figured on hearing from Devin the next day. Just after 8:00 the next morning Gary the sales manager call to say Devin was off but he would help. Told him I was interested in the Fiesta but had to find a way to get there and would like the car to be brought to Litiz store as it was in Lebanon. He assured me they could pick me up and have the car brought to Litiz. Next day Devin called and we set up a time 2:00 he would pick me up. He text me as to say he was on his way around 1:00 be there about 2:00.. As he ad not been in my area before though it would be longer than the 45 minutes I thought it should take. I was allowed to drive the return trip. As we approached the Litiz dealership I was informed we had to go to Lebanon as that was where his office was. What I now think I should have done was pulled in the Litiz store, but not thinking I move on to Lebanon. Failed to mention that when I got in the vehicle there was a wrench icon on the dashboard . Devin assure it would be taken care of and probably a simple fix. Later to be informed there is no shop in Lebanon so no way to fix it. After talking to the shop in the Litiz location and making an appointment for later date. Be assured by the shop person that if the wrench icon doesn’t start to flash it would be fine. He said his vehicle does it sometimes. Told him this wasn’t his vehicle. I have done some searching as to the cause of the wrench , see what they say caused it.. As I did like the deal I end up with and feel the Dealership is excellent the salesman and manager were the issue here. One last thing when I first talked to the sales manager he had no idea where the vehicle I was looking at was located. It took them 8 hours to figure out it was a an off site detailed. Sure it was. Purchased the vehicle great dealership not so sure about the sales department Thanks for reading Dave Red Lion Pa

Keller Brothers Ford completed the initial inspection on my vehicle and did so in a timely manner. Their customer service is unmatched in my personal experience.

My truck wasn't bought at Keller Brother's Ford. Every time I took it in for service and warranty work I was treated like I was part of the Keller Ford family. Every one I met that works for Keller Brother's Ford was very professional and courteous.

Jj Suk was very courteous and informative . Very helpful and answered all my questions. His input was very helpful. Thank you JJ. I would shop for a car at Keller Bros. Again . I love my new Ford Escape. 👍🏻

I think this is the fourth vehicle we bought from JJ Suk. He is very accommodating. He always goes to great lengths to find the vehicle that we wanted. Very nice young man.

My questions always answered with patience. The service department was always honest and helpful about what my 2010 ford escape needed or didn't need.

quick to get my F150 in for state inspection and the Works oil change in. Called to tell of an issue and had the cost to do it and was done by end of day. I have recommended to many people to check out the Sales and Service team at Keller Bros.

The technician, Auston did a fantastic job! Went above and beyond to make sure the vehicle was not only maintained properly but SAFE! I highly recommend Keller Bros Ford service! A.M.S.

Simply the best buying experience on every level. I will continue to buy all vehicles moving forward wi th Lebanon Ford. Every individual that I came in contact with were informative, kind and responsive. Exccellent experience.