Hoffman Ford

Customer since 2003. Always got a fair price for trading on new trucks. Servicing is great with the provision of shuttle service to work or home while my vehicle was serviced. Any issues with service were always resolved promptly. Now that I am retired I am using Ford leasing program through Hoffman Ford. So far so great. Drive a very luxurious F150 Truck every three years. Both my neighbors use this dealer.

I came in from out of state to purchase a used SUV, and the staff at Hoffman Ford bent over backwards to ensure that all my questions were answered and that I was comfortable moving forward with the purchase. When I arrived, everything was in order and prepared as agreed upon. Bottom Line: A trustworthy dealership that will seeks an fair sale and good deal for both parties! Would highly recommend to anyone, anywhere as a go-to dealership.

Let me first start by saying that I'm never the type who complains but my experience at Hoffman Ford was a nightmare and the customer service after the fact was just as bad. I work hard for my money, and finally after a lot of hard work, purchased a new Ford Edge Sport from a Ford dealership in Virginia. Being that I purchased the vehicle in VA I had to get my PA inspection done. I took my car to Hoffman Ford because I wanted to put my car in what I thought was the best hands possible. After my vehicle was serviced I received a call from the service department telling me that a employee side swiped a pole on the lot. The service manager apologized and related they would fix the damage. My car was brand new, 30 days old with 1200 miles on it, fixing the damage was not enough. I was expecting some sort of additional compensation but got nothing. I spoke to the GM, Allen who said, "We're making you whole by fixing the damage." I emailed both sons of the owner and got nothing not even a reply. I will NEVER return to that dealership again.