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Reviews

Average Ratings

4.5
Average based on 90 reviews.
  • Great repair service

    We were travelling on I-81 north at 6:00 pm on a Thursday and discovered our left front wheel smoking. We got off the highway and found that Hoffm...

    Dealer Response

    Thank you for the kind words! We know what it's like to have something unfortunate happen at seemingly the worst time. We were happy to help and...


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    We were travelling on I-81 north at 6:00 pm on a Thursday and discovered our left front wheel smoking. We got off the highway and found that Hoffman Ford service department was still open. Even though they were due to close at 8 pm, they replaced the brake pads and caliper and hoses, and stayed open late to finish the job. No other dealer has ever shown this type of care and service, or late hours - these folks saved the day for us and we are grateful! Great team, we highly recommend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the kind words! We know what it's like to have something unfortunate happen at seemingly the worst time. We were happy to help and glad that you let us take care of everything for you. Enjoy your summer!


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  • Great Car Buying Experience

    I bought a new 2017 Ford Escape Titanium from Hoffman Ford on 8/16/16. I compared the model with equivalent Chevys and this car took the cake. I...

    Dealer Response

    Phil, thank you for giving us the opportunity to earn your business. We strive to give our customer's a great deal and provide them with a great e...


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    I bought a new 2017 Ford Escape Titanium from Hoffman Ford on 8/16/16. I compared the model with equivalent Chevys and this car took the cake. It handles great, it has better gas mileage and power than my old 2011 Chevy Equinox and it has many more features and options at a lower price than the new Chevy Equinox models. Hoffman Ford gave me the best trade-in value (compared with 3 other Ford and Chevy dealers - I had my eye on about 8 different cars), the best dealer price and showed the most interest in my business. Hoffman's staff is top notch - all employees were courteous and friendly and were truly interested in what I was looking for, not what they wanted to sell me. Ben Breneman was my sales professional and he was great. The purchase was seamless and the accessories I purchased were installed correctly and expertly. The car is beautiful and handles great. I would highly recommend this car and Hoffman Ford for all your future car purchases and needs. Phil

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Phil, thank you for giving us the opportunity to earn your business. We strive to give our customer's a great deal and provide them with a great experience. We appreciate you reaching out to us with your feedback about your recent purchase/visit and will be sure to pass your compliments on to Ben and rest of the staff. Congratulations on your new Escape and welcome to the Hoffman Ford family! ~ Taira Little, Business Development Manager


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  • Leasing a 2016 Ford Fusion

    I found the staff very knowledgeable about their cars. I really liked the Ford Fusion and they were able to help me lease one effortlessly. Every...

    Dealer Response

    Judy, congratulations on your new Fusion! We really appreciate you taking the time to reach out and provide us with feedback about your recent vis...


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    I found the staff very knowledgeable about their cars. I really liked the Ford Fusion and they were able to help me lease one effortlessly. Every step of the lease process was smooth and there were no surprises. Thank you Hoffman Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Judy, congratulations on your new Fusion! We really appreciate you taking the time to reach out and provide us with feedback about your recent visit to the dealership. Welcome to the Hoffman Ford family! Taira Little, Business Development Manager


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  • Purchased a new Ford Escape

    Smooth transaction, very fast paced. Left with a full tank and freshly cleaned new escape. Jess was awesome...

    Dealer Response

    Congratulations on your new Escape, Deb! We appreciate you sharing your feedback about your recent visit with us and will be sure to pass your com...


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    Smooth transaction, very fast paced. Left with a full tank and freshly cleaned new escape. Jess was awesome...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Escape, Deb! We appreciate you sharing your feedback about your recent visit with us and will be sure to pass your compliments on to Jess. Welcome to the Hoffman Ford family! Taira Little, Business Development Manager


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  • Great customer service

    Great selection. Knowledgable staff. We came in to buy a vehicle, ended up buying one and leasing another. We've been customers for over ten years...

    Dealer Response

    Brian - Thank you for taking the time to reach out to us and provide us with feedback of your recent visit. We are proud to have you as a member...


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    Great selection. Knowledgable staff. We came in to buy a vehicle, ended up buying one and leasing another. We've been customers for over ten years and have always had great service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brian - Thank you for taking the time to reach out to us and provide us with feedback of your recent visit. We are proud to have you as a member of the Hoffman Ford family. Congratulations on your newest vehicles! ~ Taira Little, Business Development Manager


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  • Clean friendly and helpful

    Customer service was excellent. They presented us with a better offer than we had expected. Very friendly knowledgeable staff Facilities although ...

    Dealer Response

    Rosemary, Thank you for taking the time to reach out to us. We appreciate your feedback and will be sure to pass your compliments on to Jim. Welc...


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    Customer service was excellent. They presented us with a better offer than we had expected. Very friendly knowledgeable staff Facilities although construction was happening at side the showroom was sparkling clean. No dust anywhere.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rosemary, Thank you for taking the time to reach out to us. We appreciate your feedback and will be sure to pass your compliments on to Jim. Welcome to the Hoffman Ford family! ~ Taira Little, Business Development Manager


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  • Good experience in closing on a new Escape

    Been dealing here for years (decades, actually). Very happy with buying and service experiences.

    Dealer Response

    Thank you for taking the time to reach out to us, Everett. We appreciate the feedback and are happy to have you as part of the Hoffman Ford family...


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    Been dealing here for years (decades, actually). Very happy with buying and service experiences.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to reach out to us, Everett. We appreciate the feedback and are happy to have you as part of the Hoffman Ford family! ~ Taira Little, Business Development Manager


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  • Service Center

    They will bend over backward for you to resolve problems with your car. When a problem arises they try to get to the resolution of the problem for...

    Dealer Response

    Harry, we really appreciate you taking the time to reach out to us with feedback on your recent visit to our service department. I'll be sure to p...


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    They will bend over backward for you to resolve problems with your car. When a problem arises they try to get to the resolution of the problem for whatever it takes. Sometimes like you and I know problems arise with your car and you cannot identify it. The service dept. will give there best, to come up with a resolution. I commend them for that, because as you know problems arise, and it is hard to identify them. If they cannot correct the problem, they will give you the benefit of telling you, your next approach for your vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Harry, we really appreciate you taking the time to reach out to us with feedback on your recent visit to our service department. I'll be sure to pass your compliments on to the entire service team. Thank you for being a valued member of the Hoffman Ford family! ~ Taira Little, Business Development Manager at Hoffman Ford


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  • Best Salesman ever!

    Ben Breneman was a pleasure to work with! He knew the trucks,no sales chatter,just all business.The easiest transaction I've ever had! He has been...

    Dealer Response

    Thank you for the feedback, KingKongL! We'll be sure to pass your compliments on to Ben. Thank you for being part of the Hoffman Ford family! ~ Ta...


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    Ben Breneman was a pleasure to work with! He knew the trucks,no sales chatter,just all business.The easiest transaction I've ever had! He has been there for 16 years and I believe him when he said,"He would be there when I need him." Thanks Ben,I'll send a friend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback, KingKongL! We'll be sure to pass your compliments on to Ben. Thank you for being part of the Hoffman Ford family! ~ Taira Little, Business Development Manager


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  • All around great experience!

    I had a great experience with this company. I got exactly what I wanted for the price I wanted. They don't make you sit for hours and the work aro...

    Dealer Response

    Carlos, Thank you for taking the time to share your recent experience with us. We appreciate the feedback. Congratulations on your recent purchas...


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    I had a great experience with this company. I got exactly what I wanted for the price I wanted. They don't make you sit for hours and the work around your schedule.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Carlos, Thank you for taking the time to share your recent experience with us. We appreciate the feedback. Congratulations on your recent purchase and thank you for being part of the Hoffman Ford family! ~ Taira Little, Business Development Manager


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