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Hoffman Ford

(595 reviews)
Visit Hoffman Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:30pm
Tuesday 9:00am–7:00pm 7:00am–6:30pm
Wednesday 9:00am–7:00pm 7:00am–6:30pm
Thursday 9:00am–7:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (866) 413-5797 (866) 413-5797
Used (866) 414-0566 (866) 414-0566
Service (888) 879-0862 (888) 879-0862

Reviews

(595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Ford from DealerRater.

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A Dream Come True

I praise Ben Breneman and the wonderful lady who walked me through the car lot and explained the differences of each make and model and they are a totally awesome and very helpful team, It was a smooth ride. No pun intended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jeff, Thank you so much for your kind words about Ben and Marilea. We will certainly make sure that they get a copy of your review. We are glad you had a great experience. We hope you enjoy your Fusion and welcome to the Hoffman Ford Family! Mary Pratt - Internet Sales Manager

2014 Ford Escape

Nina Harrisburg PA. I having nothing but Great News to anyone that wants to buy a Ford, this is my 6th vehicle that I purchased from Hoffman and I am very well satisfied with the Service, Repairs, Facilities, Management and most of all I am very happy with my 2014 Ford Escape. Thanks again to all the people at Hoffman for making my experience a wonderful one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nina, We are so glad you love your new Escape and thank you for being a long term customer of Hoffman Ford! We truly appreciate your business and strive to make every visit to Hoffman better than the last! Thank you, Mary Pratt - Internet Sales Manager

Good Dealership

Bought a vehicle from Hoffman last week. Process was smooth, price was fair, facility was spotless and well laid out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, Thank you so much for your kind words about Hoffman Ford. We are glad you had an amazing experience. Welcome to the Hoffman Ford family! Mary Pratt - Internet Sales Manager

idk seems like something needs fixed some where.

When I went the sales man was cool when it came to making a deal his boss not so cool going for a normal deal the guy was getting mad. Now that was at the new side. I got another car from the used guy and they messed the paper work up and are very tricky. Before I got the car I took my truck there to get oil changed and other things spend a lot of money there and every time they messed something up they don't do much to make you feel better about it. It comes down to if you want a ford they are close if you want a ford and don't mind a drive I would take the drive to another ford dealer.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tower man, We are so sorry that you had that type of experience at Hoffman Ford. We strive to make every visit to our dealership enjoyable. I would love to discuss this with you. Could you please call me at 717-657-1600 when you have a moment to chat? Thank you so much and I look forward to discussing this with you. Thank you, Mary Pratt - Internet Sales Manager

Showroom was clean and inviting.

We stopped in to look for a Ford Escape after researching online and visiting another Ford dealer. We fully intended to just see what they had in stock and maybe even test drive some other models elsewhere. But our salesman, Mike, was so helpful and patient that we ended up purchasing our vehicle and driving it home the same day. Mike even stayed after closing to go over every function of the car with us. We also really liked the seminar we attended on the My Ford technogy. We would definitely recommend Hoffman Ford and Mike to our friends and neighbors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

E. Smith, Thank you so much for your kind words. We are glad you enjoyed Mike and hope you are loving your new Escape! Welcome to the Hoffman Ford Family! Mary Pratt - Internet Sales Manager

2014 Ford Fusion

We just bought a 2014 Ford Fusion at Hoffman Ford and the process couldn't have been easier! Our Sales Consultant Mike Gotschall was great. He answered all our questions and made the whole sales experience easy with no pressure. The night we picked up the car, Mike gave us a run through of what all the car controls did, we were clearly there past normal business hours, but he didn't rush us through, he took his time and made sure all our questions were answered. We would definitly recommend Hoffman Ford, and Mike Gotschall to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bran, thank you for sharing your great experience with us! Here at Hoffman Ford, we strive to make the car buying process as easy as possible while providing a wonderful customer experience. I will also be sure pass your kind words on to Make Gotschall. Welcome to the Hoffman Ford Family! - Dairy Little, Internet Sales Consultant

Friendly environment, great sales and service!

Hoffman Ford is a great place to buy new, used vehicles, not only is the service exceptional, but the top notch sales can not be left out. The sales folks are very knowledgeable and helpful! Great place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chris, thank you so much for your kind words! I will be sure to pass your compliments on to our service department and to Ed Hoak, your sales consultant. Welcome to the Hoffman Ford Family! - Taira Little, Internet Sales Consultant

2013 ford Focus titanium

I visited several dealerships throughout the Central PA area and was very pleased with how Taira Little responded to my inquires about the car Hoffman Ford had for sale. I finally got some time to stop by and meet with Ed Hoak, our salesman. Ed was very nice. He handled all our questions, courteous, responsive to our needs and overall did a great job. I am very pleased with my new car and the experience I had at Hoffman ford. Great job Ed and team! I would highly recommend them all for the service and product that I received. Sincerely, Dave Higgins

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave, thank you for your kind words. It was my pleasure to assist you in your car shopping process, and if I can be of any further assistance just let me know. I will be sure to pass your praise along to Ed Hoak as well. Welcome to the Hoffman Ford Family! - Taira Little, Internet Sales Consultant

2014 Ford Escape

When I first walked into the Hoffman showroom and met my saleman Brandon Parker, everything started to come together. I had only stopped in to test drive the new Escape, thinking it was going to be to small. A short test drive changed my mind and Brandon was able to answer all of my questions with ease. I got a great deal and I was surprised by how easy the process was. Everyone I met at Hoffman Ford was very helpful. A few days later I attended Sync by ride / My Ford Touch class and they answered all of my questions in detail. I know if I have any issues they are only a phone call away. I was very satisfied with my experience at Hoffman Ford and we love the new Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

DT, Thank you for your awesome words about Brandon Parker. We are so happy you love your new Escape and Welcome to the Hoffman Ford Family. - Mary Pratt, Internet Sales Manager

Nissan guy moves to Ford

For many years I have been a Nissan guy and had planned on replacing my Murano with another Nissan. My plans were changed when the local Harrisburg Nissan dealers were not willing to provide me a good deal or even look for the vehicle I wanted. I had always liked the new Escape but thought it was too small. That all changed with a test drive and meeting of Brandon Parker. Brandon was very helpful in answering all my questions and provided me with a great deal. I recently attended the My Ford Touch class provided by Mary Pratt and team. Proof that they are providing service after the sale. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your Ford purchase and we are so happy that you had a great experience with Hoffman. That is always our goal. Obviously if you ever have any Sync questions you can contact us at any time. We are here to help you! Welcome to the Hoffman Ford family. - Mary Pratt, Internet Sales Manager