Reviews
Excellent Dealership
It was an excellent experience! I came in from out of state and really appreciated that your team was experienced in dealing with all the requirements from my state. Lou and Lori were very professional and courteous. The car was exactly what was advertised. It was definitely worth the trip to purchase my car from Rohrich! I would recommend anyone looking to buy a vehicle, no matter what state they may reside in, to check out your dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Same Great Dealership Experience
Same dependable, friendly, courteous and knowledgeable dealership family we have loved for nearly 30 years. Huge Cadillac inventory. In and out service with parts depot next door - no ordering parts and return visits!! So superior to our small hometown dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Merrill, we loved reading this review! Happy customers are our aim, and it appears we really hit the bullseye! If you have any further questions, we're always available to help. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Excellent service
Professional, friendly and efficient service from Gil Porr Work completed by the serviceman technician is timely and correct. Cooperative and friendly service scheduling representatives.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great service!
The people are friendly and they get the job done. I will definately take my vehicle there again. I've never had an issue here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Robert. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Good Service At Rohrich
Professionalism and timing. I always have a good experience at Rohrich. I appreciate being able to get into the service dept and have my car service in a timely manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us! The goal of the Rohrich Cadillac team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great service, always on time and very clean areas
Always have great service and the people are truly friendly. You have a very comfortable space to wait if we have to and the complementary food is great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Rohrich Cadillac Dealership
The Sales Department provided prompt, profession attention and truly provided a no-pressure buying experience. Finalizing the paperwork was also done professionally and thoroughly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
Great service
Professional, prompt, thorough, informative service completed on time. Convenient to drop off my vehicle and to pick up loaner vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next service.
Friendly check in.
Friendly staff at check in. Waiting area is very nice and appreciated the coffee, biscotti, and muffins. We had a 10:30 am appointment but there wasn't much left.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership.
Great facility
Everything that was requested to be done on the visit was completed. If it couldn’t be completed I was notified
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Rohrich Cadillac Team